Good afternoon,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you are not happy with the service. Rest assured this will be investigated internally to ensure that your query is resolved.
Kind Regards Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so glad to hear that you received your refund quickly and provided with a smooth refund process.
Kind Regards
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you have not received your order, this is not the service I wish to provide our customers at all.
Rest assured I will be contacting Evri to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
“Well it would be nice to be in position to do a review, however some 2 weeks after placing order, the dress has not arrived in store allocated for pick up. Refund process is proving to be rather tedious and protracted…. Envisage contacting Amex pdq to put transaction into dispute!”
Good afternoon,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. Waiting two weeks for a Click & Collect order is completely unacceptable, and I understand how frustrating this must be especially when the refund process has already felt lengthy for you.
Please be assured that I will personally look into this as a priority to ensure your refund is completed as quickly as possible. You should never be left feeling that you need to escalate to your card provider, and I’m committed to resolving this for you without any further inconvenience.
Once again, I sincerely apologise for the inconvenience caused, and I appreciate your patience while I put this right.
Kind regards, Phase Eight Customer Care
Good afternoon,
Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the way one of your garments was delivered. This is not the service I wish to provide our customers at all and I can completely understand your frustration on the matter. Rest assured this will be looked in to.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you were not happy with the service provided to you. We always aim to provide a 5* service so I am disappointed to see that your experience did no reflect our values. Rest assured this will be reported.
Kind Regards- Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you were not happy with the delivery service provided to you, rest assured this will be investigated internally to ensure that service is improved.
Kind Regards
Good morning Susan. We’re very sorry to hear about the delayed delivery and that you still haven’t received the dress. Your feedback is important to us and we are actively looking into this for you today. We look forward to restoring your faith in Phase Eight soon.
Good morning Norma, we're so sorry to hear you can’t proceed until the dress is received. This isn’t the level of service we aim for. I can see that this has since been resolved for you and if you need anything else, please do reach out.
Good morning,
I am so sorry to hear that you have not received your order yet, this certainly is not the level of service I wish to provide our customers at all and I can completely understand your frustration on the matter.
Kind Regards - Phase Eight Customer Care
Good morning,
I am so sorry to hear that you are not happy with the service provided to you. This is not the service I wish to provide our customers at all. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be investigated internally.
Kind Regards Phase Eight Customer Care
“Late delivery of order snd when it did arrive there was a completely different dress from what was ordered!!
Trying to phone to rectify was a nightmare !!!
Poor, poor service……. Not what I expect from this company!”
Good morning,
Thank you for your feedback, and we’re very sorry to hear about the issues with your recent order. A delayed delivery followed by receiving the wrong item is incredibly frustrating, and we understand how disappointing this experience must have been. The difficulty you had reaching us by phone only adds to that frustration, and we apologise sincerely.
This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention so we can address what went wrong.
Kind Regards - Phase Eight Customer Care
“Phase Eight dispatched the item in good time. However, they have chosen Evri as the courier. My jumper has been with Evri for 5 days and has not been delivered despite me raising a query and customer services being involved.
Phase Eight needs to contract with a reliable delivery service.”
Good morning,
Thank you for your feedback. I’m glad to hear your item was dispatched promptly, but I’m really sorry that the delivery has let you down. Waiting several days with no progress especially after raising a query is understandably frustrating.
We completely appreciate your concerns, and your comments about our courier choice have been passed on to the relevant team. We are continually reviewing our delivery partners to ensure we provide a reliable service, and feedback like yours is an important part of that process.
Thank you for taking the time to let us know, and I’m sorry again for the inconvenience this delay has caused.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for your feedback, and I’m really sorry to hear that your experience with Evri has put you off shopping with us. We understand how important reliable delivery is, and I’m sorry that this hasn’t been your experience.
Your comments have been passed on to the team, as we’re continually reviewing our delivery partners to ensure our customers receive the service they expect. We appreciate you taking the time to share this, and we hope we’ll have the chance to restore your confidence in us in the future.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for your feedback. I’m sorry to hear that your item hasn’t arrived yet I completely understand how frustrating that must be. Rest assured this will be looked into to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
“Appalling service from DX delivery who scheduled delivery each day then perpetually abandoned or cancelled it. This went on for 6 days in a row. When the jacket eventually did arrive, there was a hole in the collar. Contacting Phase Eight’s tortuously slow ‘live chat’ was the only way to contact the company and took well over an hour in waiting for responses. I ordered another jacket and the scheduled delivery was abandoned by DX once again. The jacket is lovely, but I will never buy anything direct from Phase Eight again. The phone numbers on their website are defunct and their customer service is abysmal.”
Good morning,
I’m very sorry to hear about your experience it sounds incredibly frustrating. Delays and repeated issues with DX delivery, combined with the damage to your jacket and the difficulties you faced reaching customer service, are absolutely not the experience we want for our customers.
Your feedback about our delivery process, live chat, and phone accessibility is extremely important, and I’ll ensure it’s passed on to the relevant teams so they can review and improve these areas.
Kind Regards - Phase Eight Customer Care
“They offered a £15 refund last year despite it ruining my celebration. And this year they offered £20 which could not even pay to fix the zip. I was told to go and find someone cheaper than Timpson to fix the zip”
Good morning,
I’m really sorry to hear about your ongoing frustration and that our previous offers didn’t meet the impact this issue has had on you. I completely understand how upsetting it must have been to have your celebration affected and then feel unsupported when the zip needed repair.
Your feedback about the handling of this situation and the guidance you were given is very important, and I’ll ensure it’s passed on to the relevant team so it can be reviewed. Thank you for taking the time to share your experience, and again, I sincerely apologize for the inconvenience and disappointment caused.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you have not received your order, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that this does not happen again.
Kind Regards - Phase Eight Customer Care
Good morning,
I’m very sorry that your item hasn’t arrived and that your experience with our customer service has been disappointing. We completely understand how frustrating this must be. Rest assured this will be investigated internally to ensure the service is improved.
Kind Regards - Phase Eight Customer Care
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