Name: Phase Eight
Rating: 4.31

“In stock when I ordered it. I waited a few days after the expected delivery window, then contacted phase eight. They hadn’t even despatched it. It finally arrived after nearly 3 weeks. It was in a cheap flimsy hat box with no other protection, the box was torn and completely squashed. Whoever dispatched this clearly didn’t care.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear about your experience. Waiting beyond the expected delivery window only to find your order hadn’t been dispatched is frustrating enough, and we completely understand your disappointment with the condition it arrived in. This is not the level of service or care we aim to provide, and your comments about both the delay and the packaging have been shared with our fulfilment team for review. We take this seriously and will be looking into what went wrong here. If you haven’t already, please contact our customer service team so we can make this right for you as quickly as possible.

Posted 4 months ago

“Dress is beautiful. But postage/delivery was a big issue. Paid for next day delivery. Ordered Thursday for Delivery on the Friday....dress arrived on the Tuesday. Not impressed with Evri. Hence why 1 star. Why offer a service if it can't be fulfilled.”

Helpful Report

Posted 5 months ago

Thank you for your feedback—we’re really pleased to hear you love the dress, but we’re very sorry to hear about the delivery delay. We completely understand how frustrating it is to pay for next day delivery and not receive your order on time. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention. Your comments about the delivery experience will be shared with our courier partners so we can work to improve this going forward. If you haven’t already, please feel free to contact our customer service team so we can look into this further for you.

Posted 4 months ago

“My experience this time was very poor. Ordered a 16 - label on outside said 16 but dress was a 14 Another person had the same thing happen with the same dress Paying for postage just added to annoyance”

Helpful Report

Posted 5 months ago

We’re really sorry to hear about your experience, and especially that the size you received didn’t match what was shown on the label. That’s understandably frustrating, particularly when you’ve also paid for postage. This is not the standard we expect, and we take reports like this very seriously. We’ll be passing your feedback on to our quality control and fulfilment teams to investigate this issue with the dress and ensure it’s checked properly moving forward. If you haven’t already, please contact our customer service team so we can look into this for you and make things right.

Posted 4 months ago

“Packaged poorly. Received in crumpled condition. Returned.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear your order arrived in a crumpled condition. That’s not the experience we want for our customers, and we understand why you chose to return it. Your feedback about the packaging has been shared with our fulfilment team so this can be reviewed and improved. If there’s anything further we can help with, please don’t hesitate to get in touch with our customer service team.

Posted 4 months ago

“Ordered size 16 more like a 22 size unflattering huge”

Helpful Report

Posted 5 months ago

We’re sorry to hear the sizing didn’t work out for you. We understand how disappointing it is when an item feels much larger than expected and isn’t flattering when tried on. Your feedback is really helpful and will be shared with our product team so the fit of this style can be reviewed. If you haven’t already, you’re welcome to return the item and our customer service team can also help with alternative size or style suggestions.

Posted 4 months ago

“I didn't receive the blouse from my order”

Helpful Report

Posted 5 months ago

We’re sorry to hear that your blouse was missing from your order—that’s not the experience we want for our customers. Please get in touch with our customer service team with your order details so we can look into this straight away and arrange a resolution for you. We’ll make sure this is investigated and put right as quickly as possible.

Posted 4 months ago

“Still waiting for it to arrive”

Helpful Report

Posted 5 months ago

Thank you for the update, and we’re sorry to hear you’re still waiting for your order to arrive. We understand how frustrating this delay must be. Please contact our customer service team with your order details so we can check the status and chase this up with the courier as a priority. We’ll do everything we can to get this resolved for you as quickly as possible.

Posted 4 months ago

“I did not receive my order. I did receive a refund eventually, however was very disappointed to not receive the item I waited for.”

Helpful Report

Posted 5 months ago

We’re really sorry you didn’t receive your item and that this has caused disappointment. Since you did receive a refund, we’d like to review what happened and help ensure it doesn’t happen again. Please contact our Customer Care team for more assistance.

Posted 5 months ago

“2 orders done and both got lost in transit”

Helpful Report

Posted 5 months ago

We’re really sorry to hear two orders were lost in transit. This isn’t the experience we want for you. Please contact our Customer Care team with your order numbers and any tracking details so we can investigate and arrange a refund as quickly as possible.

Posted 5 months ago

“I ordered this dress in a size 18 , yes it came and the price label said a size 18 but the label the stiched to the dress said a size 14. I'm very disappointed as I wanted this dress to get married in so I will send this back andJ reorder another size 18. Margaret Zavaroni.”

Helpful Report

Posted 5 months ago

We’re really sorry the label on your dress didn’t match the size you ordered and that this caused you to miss your big day. Please contact our Customer Care team with your order details and, if possible, a photo of both labels (box/garment). We’ll review and assist with a refund as quickly as possible, and ensure this doesn’t happen again.

Posted 5 months ago

“Since ordering and paying for this dress online three weeks ago, I have not seen sight nor sound of it. Where is my dress Phase Eight..???? If you want me to review it then let me have the dress please...!!!!”

Helpful Report

Posted 5 months ago

We’re really sorry you haven’t received your dress after three weeks. We’d like to look into this and help resolve it quickly. Please contact our Customer Care team with your order number and any tracking details so we can investigate and update you as soon as possible.

Posted 5 months ago

“I have sent it back and have yet to receive my money back!”

Helpful Report

Posted 5 months ago

We’re really sorry you haven’t received a refund yet. We’d like to look into this for you as quickly as possible. Please contact our Customer Care team with your order number and return details so we can investigate and process your refund promptly.

Posted 5 months ago

“I never received my order , , it was returned to you by the courier , I was told it would be available to re order but is out of stock , I was not reimbursed postage”

Helpful Report

Posted 5 months ago

We’re really sorry you didn’t receive your order and that it was returned by the courier. It’s disappointing that the item is out of stock and postage hasn’t been reimbursed, and we’d like to review this for you. Please contact our Customer Care team with your order number, any tracking details, and proof of postage so we can investigate and assist with a refund or alternative resolution as quickly as possible.

Posted 5 months ago

“Ordered the dress online, when it arrived it was poorly packaged, heavily creased. Dress is lovely but full of static & creases. Had to take it back to the store to be steamed...twice! No dress carriers available in store, thank goodness for M&S who provided a dress carrier.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear about the packaging and creasing, and that you needed to have the dress steamed twice. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and a brief description of what happened so we can review and help ensure this doesn’t happen again.

Posted 5 months ago

“Never received the too I was left constantly to chase up the order Asked for a refund Appalling service from Phase Eight”

Helpful Report

Posted 5 months ago

We’re really sorry you didn’t receive your order and that you had to chase it up. Since you asked for a refund, we’d like to review what happened and help ensure it doesn’t happen again. Please contact our Customer Care team with your order number and any tracking details so we can investigate and arrange a refund as quickly as possible.

Posted 5 months ago

“Poor packaging, creased , zip open”

Helpful Report

Posted 5 months ago

We’re really sorry to hear about the poor packaging and that your item arrived creased and with the zip open. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and, if possible, photos of the packaging and the item. We’ll review right away and work to resolve this as quickly as possible.

Posted 5 months ago

“Without a return label. Impossible to get one off the website (and yes, I followed the directions). Had to send it back at a cost of £4.50 and then you charged be for the return!”

Helpful Report

Posted 5 months ago

Hi there, We’re sorry to hear you experienced a return portal issue. Return fees are part of our standard process, however these are waived when a return is logged as faulty, so this can absolutely be reviewed. Please do get in touch with our Customer Care Team so we can look into this and arrange any refund due as quickly as possible. Kind regards Team Phase Eight

Posted 5 months ago

“Very disappointed in their products lately. I’m not sure who they are aiming their market at tbh”

Helpful Report

Posted 5 months ago

Hi there, We’re really sorry to hear you’ve been disappointed with our products lately. That’s not the experience we want for you. Please could you share your order number and a brief description of what you’re unhappy with, so our Customer Care Team can look into it and see what we can do to help? Kind regards, Team Phase Eight

Posted 5 months ago

“I am very disappointed i payed for next day delivery but i didn’t get my parcel and still waiting for refund”

Helpful Report

Posted 5 months ago

Hi Ahmed, I’m really sorry you’ve had this experience with the delivery and refund. This isn’t the experience we want for you. Please could you please contact us via email to share your order number and any refund reference so our Customer Care Team can investigate and speed this up? We’ll get this sorted as quickly as possible. Thanks for your patience. Kind regards, Team Phase Eight

Posted 5 months ago

Hi Ahmed, We’re really sorry to hear about your experience — this isn’t the level of service we want our customers to have, and we always aim to resolve issues as quickly and smoothly as possible. We’ve checked your order and can confirm that you have now been fully refunded for both the item and postage. We’re sorry again for the inconvenience caused and hope this has now been resolved. Kind regards Team Phase Eight

Posted 5 months ago

“You cancelled my order as they were out of stock”

Helpful Report

Posted 5 months ago

Hi Wendy, We’re sorry for the cancellation and any inconvenience this caused. Please could you email and share your order number so we can assist you further. Kind regards, Team Phase Eight

Posted 5 months ago

Phase Eight Reviews