Thank you for sharing your thoughts, Maxine. We're really sorry to hear about your experience with the delivery service. We understand how frustrating that can be. Your feedback is crucial to us as we constantly strive to improve our services. If there's anything we can assist you with in particular, please don't hesitate to get in touch below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your feedback, Andrea. We're truly sorry to hear that you haven't received the communications you expected regarding your order. Your feedback is important to us, as we make sure to send all notification processes to our customers. If you have any further questions or concerns, please feel free to reach out to us directly.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your feedback, Ruth. We're truly sorry to hear about the issues with the courier service. We understand how frustrating it can be to experience delays. We can see that our great Customer Care Team have since resolved this for you. We would love to restore your faith in us through your next purchase.
“I have not received a response so far; the jacket/dress was not delivered via DPD.
My correct delivery address: Birgit Derwanz-Dahlmann Am Alten Jagdstern 5 D-14547 Beelitz
I request delivery to the correct address.”
Thank you for your feedback, Birgit. We are so sorry to hear that your delivery hasn't arrived and that you haven't received a response yet. We have noted your address and want to ensure that your request is processed as quickly as possible. Please don't hesitate to contact us directly so we can assist you further.
https://www.phase-eight.com/here-to-help/contact-us.html
“Delivered in a paper bag
Not folded
Pleated skirt of the dress completely ruined by being put a awful packaging
Quality that bad I returned the dress
Still waiting for a refund which I am not happy about either
Received proof of return with no acknowledgment”
Thank you for your feedback, Karon. We sincerely apologise for the condition in which your dress arrived and the inconvenience this has caused you. We always aim to provide a positive experience, and make sure your order is packaged to a high standard. Regarding your refund, we understand how important this is and appreciate your patience. Please don’t hesitate to reach out to us through the link below if you need further assistance.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your review, Lorraine. We're sorry to hear that you feel the coat should be lined. Your feedback is important to us as we continuously strive to improve our products. We appreciate your input and look forward to serving you better in the future.
Thank you for your review. We’re truly sorry to hear that you haven’t received your items and that our Customer Service didn’t meet your expectations. We appreciate your feedback and want to resolve this for you. Our wonderful Customer Care Team will be in touch today to make sure this is swiftly resolved.
Thank you for your review, Rachel. We're very sorry to hear that you haven't received your item yet. We strive for a timely delivery, and your experience is important to us. Please reach out to us through the link below, so that we can assist you further.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your review, Deanne. We're truly sorry to hear that you faced issues with your order and had to pay for delivery. Your experience is important to us, and we have refunded the postage charge for you today. We would love to restore your faith in us during your purchase.
Thank you for your review. We're truly sorry to hear that you experienced difficulties reaching our customer service. This is not the level of support we aim to provide, and we appreciate your feedback. If you need still need assistance, please contact us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
“I have been very disappointed with the delivery experience, or should I say, lack of delivery experience. I have tried to speak to someone and that was difficult too. I lodged an on line complaint but that has not been addressed yet.”
Thank you for your recent review. We're genuinely sorry to hear about your disappointing delivery experience and the challenges you faced in reaching out to us. We aim to provide clear and effective support, and it's disappointing to learn that we fell short in this instance. Your feedback is crucial, and we can see that our fantastic Customer Care Team have since resolved this for you. We would love to have you shop with us again soon.
Thank you for your review, Kim. We truly appreciate your feedback and are delighted to hear you’ve enjoyed our quality and outfits in the past. However, we’re sorry to learn that your recent experience fell short of expectations. Please reach out to us, as we’d love to assist you further.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your review, Lynn. We're truly sorry to hear that you're feeling fed up with your attempts to shop with us. We always aim to provide a seamless shopping experience and your feedback is crucial. Our Customer Care Team have been in contact with you already to make sure your query is resolved. We look forward to making your next shopping trip a smoother one.
Good morning,
We’re very sorry to hear that you received the incorrect size we completely understand how disappointing that must have been. Rest assured this will be reported to ensure that the sizing is accurate in future.
Kind Regards Phase Eight Customer Care
Good afternoon,
We’re very sorry to hear about your experience in store. This is certainly not the standard of service we aim to provide at Hobbs. Rest assured this will be looked into to ensure that we are provided a smooth seamless service within store.
Kind Regards - Phase Eight Customer Care
Thank you for reaching out, Isobel. We're genuinely sorry to hear that you're still dealing with an issue related to your dress. We can see that your query is actively being resolved by our wonderful Customer Care Team, who are determined to put this right for you. We are eager to turn this experience around for you.
“One star on this occasion Everything I have bought from your company to date has been spot on for quality and fit. I was aghast when I took the trousers out of the wrapper!
Was more like Primart/H&M quality not £110 worth more like out of a jumble sale
Poor pick by your buyer!,,
I would have added pics but I do not know how to drag files.
I AM ENORMOUSLY DISAPPOINTED”
Thank you for taking the time to share your thoughts, Lillian. We're truly sorry to hear that the trousers did not meet the quality standards we aim for. Your feedback is incredibly valuable, and we will share your comments with our buying team to ensure improvements. We look forward to you giving us another chance in the future to provide you with the quality you deserve.
Thank you for your review, Ranjit. We're so sorry to hear that your order was delayed. It looks like this has since arrived for you which is fantastic! We appreciate your patience, however if you need any assistance, please reach out to us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for taking the time to share your thoughts, Ann. We are genuinely sorry to hear that your experience with Phase Eight hasn't met your expectations. Your feedback is invaluable to us and it seems like your query has since been resolved by our Customer Care Team. We would love to restore your faith in us soon.
Thank you for your review, Sheila. We're very sorry to hear that the dress wasn't perfect for you. Your satisfaction is really important to us, and we hope your return experience goes smoothly. We truly appreciate your support and look forward to serving you better in the future.
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