Name: Phase Eight
Rating: 4.30

“Impossible for me to leave a review for a product that I ordered 2 weeks ago and still have not received. After contacting customer servies I was informed that the product was not available from the warehouse so they were trying to source from a store... which was proving difficult. Was advised that they are no longer on line so therefore out of stock. The following day the product was back on the website with stock showing in a few stores with a 25% discount. To date I still have not recieved the item I order :(”

Helpful Report

Posted 5 months ago

We’re really sorry to hear about the delay and confusion with your order — that isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 5 months ago

“In the shop there were 3 people working, just standing by the till and weren't showing any interest in helping. They were low on stock so I couldn't try on 3 of the 5 dresses I was interested in and had to order the dress I wanted online. When I asked for another size I felt like I was an inconvenience to the employee.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear about your experience in-store. That isn’t the experience we want for you, and we appreciate you letting us know. Please contact our Customer Care team with details of your visit and any order information so we can look into this and address it promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“I would have loved to have written a review but can not as you cancelled my order 2 days after ordering as you could not supply. I shall not be using this site in future for any purchase and your customer service leaves a lot to be desired”

Helpful Report

Posted 5 months ago

We’re really sorry your order was cancelled so soon and you didn’t receive an explanation or apology. That isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can review what happened and assist you as quickly as possible. Kind regards, Team Phase Eight

Posted 5 months ago

“The dress never arrived. However I’ve paid for it”

Helpful Report

Posted 5 months ago

We’re really sorry to hear the dress you paid for never arrived. That isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can investigate what happened and get this resolved as quickly as possible. Kind regards, Team Phase Eight

Posted 5 months ago

“This item never arrived and I’m waiting on a refund . I have already contacted you about this.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear your item never arrived and you’re awaiting a refund. That isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 5 months ago

“Having accepted my order on line and waiting for 2 weeks for delivery - you then told me it was unavailable!! I was really disappointed as had it all lined up for my daughter's wedding . Surely you should not have accepted my order”

Helpful Report

Posted 5 months ago

We’re really sorry to hear that your order was accepted and later unavailable, especially with your daughter’s wedding approaching. That isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 5 months ago

“The fascinator was not available and was the reason I purchased the outfit for my sons wedding very disappointing”

Helpful Report

Posted 5 months ago

We’re really sorry to hear the fascinator wasn’t available and that this affected your purchase for your son’s wedding. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and we’ll look into alternatives or a suitable resolution as quickly as possible.

Posted 5 months ago

“I haven’t received it !!!!”

Helpful Report

Posted 5 months ago

We’re really sorry you haven’t received your order yet. This isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible.

Posted 5 months ago

“Drove 18 miles to the store to collect and try the dress on, when the store assistant opened the package only the dress was there not the lace overlay. Had to reorder it and go back again thus weekend, good job I don't need it for few weeks, waiting to hear what phase eight will do.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear about the missing lace overlay and the extra trip to the store. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and we’ll look into a resolution and next steps as quickly as possible. We can also arrange alternative options if needed.

Posted 5 months ago

“There was no communication, item I ordered was not dispatched promptly and I had to chase it, making it late on delivery time and when I returned it there was no updates letting me know they had received it back unlike other companies I have dealt with.”

Helpful Report

Posted 6 months ago

Thanks for sharing your experience. We’re really sorry to hear you rated us 1/5 and that things didn’t meet your expectations. We’d like to look into this and help make it right. Please contact our Customer Care team with your order number and we’ll investigate and resolve as quickly as possible.

Posted 5 months ago

“I have emailed you regarding this dress which arrived late, badly packaged & looking like a dogs dinner No response to my email other than automated”

Helpful Report

Posted 6 months ago

We’re really sorry to hear your dress arrived late, poorly packaged, and in such a disappointing condition, and that you haven’t received a personal reply yet. This isn’t the experience we want for you. Please contact our Customer Care team with your order number and details of the issue so we can investigate and arrange a suitable resolution as quickly as possible.

Posted 5 months ago

“Dress ordered on 21 April , despatched to Evri but still not delivered. 🤷🏼‍♀️ no communication for last 13 days, no explanation. Will not order direct from phase eight again as long as they use Evri as a courier.”

Helpful Report

Posted 6 months ago

We’re really sorry to hear about the delay and lack of updates. That isn’t the experience we want for you. We’d like to look into this and help resolve it as quickly as possible. Please contact our Customer Care team with your order number and any tracking details so we can investigate with the courier and update you.

Posted 5 months ago

“Because you took my order and then did not supply it!!!!”

Helpful Report

Posted 6 months ago

Hi Marie, We’re really sorry your order wasn’t supplied. Please contact us with your order number and we’ll sort this out quickly and get you the item you expected. Kind regards, Team Phase Eight

Posted 6 months ago

“Very disappointed with Phase Eight quality for the price. There is something wrong with the clicker on the Fit on this platform. It does not allow for the correct choice.”

Helpful Report

Posted 6 months ago

Hi there, We’re sorry to hear you’re disappointed with the quality and the issue with the clicker on the Fit. That isn’t the experience we want for you. If you’d like, please contact us with your order details and we’ll look into this for you and help find a fit that works better for you. Kind regards, Team Phase Eight

Posted 6 months ago

“How do you process returns? Are they not checked? When the dress arrived (4 days late), it stank of perfume and body odour. Hugely disappointed, will not be buying online from Phase 8 again.”

Helpful Report

Posted 6 months ago

Hi Elizabeth, We’re sorry to hear about the late delivery and the strong odor you experienced, and we understand why you’re disappointed. We will be sure to pass this onto the dispatch team for further training. Kind regards, Team Phase Eight

Posted 6 months ago

“The delivery company used was very poor. I was messaged on 3 consecutive days with a delivery slot and they failed to deliver on these days/ slots. I contacted Phase 8 with a complaint and have not heard from Phase 8.”

Helpful Report

Posted 6 months ago

Hi there, We’re very sorry to hear about the failed delivery attempts and that you haven’t heard back from us. This isn’t the experience we want for you. Please be assured that we are looking into this matter with our delivery partner to understand what went wrong and to prevent this from happening again. In the meantime, we would like to help resolve this for you as quickly as possible. Please feel free to send your order details to our Customer Service team so we can investigate further and arrange a suitable resolution? Thank you for your understanding, and we sincerely apologise for the inconvenience caused. Kind regards, Team Phase Eight

Posted 6 months ago

“Usually love the dresses on here....somethings though are reduced for a reason!”

Helpful Report

Posted 6 months ago

Hi Alison, Thanks for your honest feedback. We’re really glad to hear you usually love our dresses, but we’re sorry this particular item didn’t meet your expectations. If there’s anything specific that didn’t work for you, we’d appreciate the chance to look into it and make things right. Please feel free to reach out to our support team, we’re here to help.

Posted 6 months ago

“Delivered with one of the ties at the neck missing. Surely the item should have been checked before delivery”

Helpful Report

Posted 6 months ago

Hi Eileen, We’re very sorry to hear that your item arrived with a missing tie. We completely understand how disappointing this must be and apologise for the inconvenience caused. All items are quality checked prior to dispatch, however on this occasion it appears an issue has been missed, and we will be sharing your feedback with our warehouse team to help prevent this happening again.

Posted 6 months ago

“Jacket did not get delivered and customer service incredibly unhelpful”

Helpful Report

Posted 6 months ago

Hi Lesley, We’re very sorry to hear that your jacket did not arrive and that you were unhappy with the support you received from our customer service team. This is not the experience we aim to provide, and we understand how frustrating this must have been. We would like to look into this further for you and ensure it is properly resolved. Please contact us with your order details so we can investigate what has happened and assist you as quickly as possible.

Posted 6 months ago

“Did not receive item. Advised was being delivered, then delay in delivery, then that it had been cancelled. Also, sent message on chat that matching outfit has stain on, bot closed enquiry.”

Helpful Report

Posted 6 months ago

Hi Cheryl, We’re very sorry to hear about your experience and appreciate you taking the time to raise these concerns. We understand how frustrating it must have been to receive conflicting updates regarding your order, followed by it being cancelled. This is not the level of service we aim to provide, and we apologise for any inconvenience caused. We’re also sorry to hear about the issue with the matching item and that your chat enquiry was closed before it was resolved. This will be reviewed so we can understand what happened and improve our support process. Please rest assured your feedback has been shared with the relevant teams, and if you still require assistance, we’d be happy to look into this further for you.

Posted 6 months ago

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