Thank you for your review, Sheila. We're very sorry to hear that the dress wasn't perfect for you. Your satisfaction is really important to us, and we hope your return experience goes smoothly. We truly appreciate your support and look forward to serving you better in the future.
Thank you for your feedback, Rachel. We completely understand your frustration regarding the delay in delivery, we are very sorry. Your concerns are important to us, and it looks like our lovely Customer Care Team have handled this already for you with a resolution. We would love to make your next experience a better one.
Thank you for your review, Laura. We're really sorry to hear about your experience and the delay in our response. We completely understand how frustrating this must be for you. Our fantastic Customer Care Team have processed your refund today for you. We look forward to restoring your faith in us with your next purchase.
Thank you for your review, Tracey. We're so sorry to hear that you have not received your order. We understand how frustrating this must be and truly appreciate your feedback. Please reach out to our Customer Care Team through the link below, we would love to resolve this for you.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your review, Vicky. We're sorry to hear that you found the design disappointing, especially given your expectations. Your insights are important to us as we continue to improve our offerings. We would like to have the chance to provide a better experience soon.
Thank you for your feedback, Geetha. We're genuinely sorry to hear that you found the quality unsatisfactory. We understand how disappointing it can be when an item does not meet expectations. Your comments are invaluable to us as we strive to enhance our products. We look forward to have the opportunity to improve your experience in the future.
“Terrible service,still waiting for this item 16 days on,payment has been taken. Constantly smashed with emails & requests to review item . Be wary of the 3-5 day collect in store option. I note the item is still available to order on the website ! Good luck with that .”
Thank you for your review. We're truly sorry to hear about the delays you've experienced with your order and any frustration caused by our follow-up emails. We understand how important timely service is to our customers. I can see that your query has since been resolved with our great Customer Care Team. We appreciate your patience and we look forward to providing a better experience next time.
Thank you for sharing your feedback, Pamela. We're sorry to hear about the issues you've encountered with Evri. We will always take your feedback onboard to ensure we continually improve our delivery service. Your experience matters to us, and we hope to restore your faith in the future.
We're very sorry to hear about your experience with your order. It's frustrating when expectations aren’t met, and we appreciate you bringing this to our attention. Please know that we are determined to resolve this for you. Please reach out to us directly through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
“Absolutely unacceptable experience.
The dress arrived without the gold belt, with a torn belt loop, and the security tag still attached — proof that it was never properly checked before shipping.
I live abroad and have an important event this week, yet the company refused to take responsibility or issue a refund, expecting me to pay for return shipping on a defective product.
Paying full price for a damaged item and being ignored for days is disgraceful for a so-called luxury brand.
Terrible quality control and shocking customer service. I will never purchase from Phase Eight again.”
Thank you for bringing this to our attention, Tzira. We sincerely apologise for the inconvenience you experienced with your order. It’s disappointing to hear that the item did not meet our usual standards, and we truly appreciate your feedback. We can see that you reached out to our wonderful Customer Care Team directly, who have since been able to resolve this for you.
We look forwarding to restoring your faith in us in the future.
Thank you for your review, Moira. We're truly sorry to see that you have left a 1* review. Your feedback is important to us, and we’re here to help if you’d like to discuss your experience further. You can reach out to us via the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
“The look was good however the constant marks / damage to it and the staff saying we will give you 10% off was insulting. The one we ordered was worse than the one in the shop. We felt fobbed off by the staff who said try John Lewis”
Thank you for your review, Allan. We’re sorry to hear about your experience and understand how disappointing it can be to feel let down. We strive to ensure each item meets our quality standards and that our Team provides the best service possible. We appreciate your input and hope to have the opportunity to put this right for you. Please contact us directly through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for reaching out, Caryl. We are so sorry to hear about your order not being received recently. We can see you have since reached out to our fantastic Customer Care Team, who have now resolved the issue for you. We look forward to restoring your faith in us with your next purchase.
Thank you for your feedback, Yvonne. I completely understand your frustration regarding the cancellation of your order; it's certainly not the experience we want for our customers. We appreciate you bringing this to our attention and will look into the matter further to ensure we improve our service.
Thank you for taking the time to share your experience with us, Winnie. I'm truly sorry to hear about the issues you've encountered with your order being cancelled. That’s absolutely not the level of service we strive for, and I understand how frustrating this must be for you. Your feedback is invaluable, and we will certainly look into this matter further. If there's anything else we can do to assist you, please feel free to reach out via email.
Thank you for sharing your feedback with us. I'm really sorry to hear that you had a disappointing experience; that’s the last thing we want for our customers. Please know that we take your concerns seriously and appreciate you bringing this to our attention. If there's anything specific you'd like us to address or if there's a way we can assist you further, please don’t hesitate to reach out via email.
“I purchase a lot of my clothing from phase eight. Either on line or in store. This is the first time anything like this ever happened. Although I returned a sweater some time ago and unfortunately I lost my tracking receipt I couldn't get a refund. Which was very disappointing.”
Thanks so much for getting in touch and for being such a loyal Phase Eight customer we really appreciate all your support both online and in store. I’m really sorry to hear about what happened with your sweater return; I totally understand how disappointing that must’ve been.
We do need a tracking receipt to confirm returns, but I get how frustrating it is when one goes missing. If anything like this happens again, please reach out to us straight away we’ll do everything we can to help sort it out.
Thanks again for your support and for sharing your feedback with us.
Hi Alice,
Thanks for reaching out and letting us know about your experience. We're really sorry for the trouble with your order not arriving that’s definitely not what we want for our customers. I’ve checked on this for you, and I can see that your order has been cancelled and refunded.
Thanks so much for your patience and understanding.
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