Name: Phase Eight
Rating: 4.31

“Ordered 2 necklaces and 1 bracelet. Both necklaces arrived damaged and broken. Not what I expect from Phase Eight.”

Posted 5 months ago

Hi Kimberly, We’re really sorry to hear your necklaces arrived damaged. That isn’t the experience we want for you. Please could you email your order number and, if possible, photos of the damage? Kind regards, Team Phase Eight

Posted 5 months ago

“I returned this dress 2 weeks ago and still not received my refund”

Helpful Report

Posted 5 months ago

Hi Ann, I’m really sorry you haven’t received your refund yet. This isn’t the experience we want for you. Please could you contact our Customer Care Team with your order number and proof of postage please? We appreciate you letting us know and we’ll do our best to make this right. Kind regards, Phase Eight Customer Care. Team Phase Eight

Posted 5 months ago

“I have been shopping at Phase Eight for years. However, recent experiences have been incredibly frustrating. I was sent the wrong item, no reply to the initial email so I had to chase. They then asked me to place another order and for me to return the wrong item, which I did. They then refunded the wrong item, which was almost half the price. I questioned this and gave them the price - I sent an incorrect sum, an error on my side but their response with 'actually, we don't owe you... we only owe you...' was really out of place. They then refunded me the difference, too. The replacement top arrived and was damaged. I now have to return this as well. Customer service has been really unprofessional and somewhat provokative, which I am not used to from Phase Eight. I've now shopped at White Stuff instead, thankfully there are many other nice brands out there. But what a shame!”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the repeated issues you’ve faced with your orders and the frustration this has caused. This isn’t the experience we want for you. We appreciate you letting us know and we’ll do our best to make this right by ensuring your feedback is raised. Kind regards, Team Phase Eight

Posted 5 months ago

“J’ai reçu la mauvaise paire de chaussures et celles que j’ai reçues sont en plus beaucoup moins chères!!! Impossible de se faire rembourser ni de renvoyer l’article! Et à part un bot, aucun humain pour me répondre!!! Arnaque!!!”

Helpful Report

Posted 5 months ago

Hello there, We’re really sorry to hear about this experience, this is absolutely not the level of service we aim to provide. Receiving the wrong item is frustrating, and we understand how upsetting it is when you feel unable to get help. Please be assured this is not a scam, and we do offer refunds and returns when mistakes happen. Our automated system is there to handle quick queries, but we agree that some situations need a real person, especially when an incorrect item has been sent. We’d like to fix this for you as soon as possible. Please contact us via out customer care line with your order number and a photo of the item received, and a member of our customer support team will personally assist you with a replacement or refund. Thank you for bringing this to our attention, we genuinely want to make this right. -Phase Eight.

Posted 5 months ago

“Unable to give a review as never received the order. Sadly another purchase that was never delivered by Evri”

Helpful Report

Posted 5 months ago

Hi there, I'm really sorry you haven't received your order. This isn’t the experience we want for you. I can see this has been resolved however, we appreciate you letting us know and we’ll do our best to make this right. Kind regards, Team Phase Eight

Posted 5 months ago

“Not good quality , disappointed with the look of the garment”

Helpful Report

Posted 5 months ago

Hi Barbara, I’m really sorry to hear you’re disappointed with the look and quality of the garment. This isn’t the experience we want for you. Please could you contact our Customer Care Team with your order number and photos of the item? We’ll investigate and arrange a suitable resolution as quickly as possible. Kind regards, Team Phase Eight

Posted 5 months ago

“Lots of choice if a little on the pricy side”

Helpful Report

Posted 5 months ago

Hi Georgia, I’m really sorry you feel the pricing and selection are disappointing. This isn’t the experience we want for you. If you’d like us to help further, please share any specific items or orders you’re referring to and we’ll take a closer look. Kind regards, Team Phase Eight

Posted 5 months ago

“Tried to order dress twice. Order accepted both times only for them to be cancelled with no explanation and still showing as available on website. Very annoying and frustrating.”

Helpful Report

Posted 5 months ago

Hi Ellen, I’m really sorry you’ve had this experience with order cancellations and no explanation. This isn’t the experience we want for you. Please could you contact our Customer Care Team with your order numbers and any relevant details? We’ll look into why the orders were cancelled and work to get this sorted for you as quickly as possible. Kind regards, Team Phase Eight

Posted 5 months ago

Hi Ellen, I’m really sorry you’ve had this experience. This isn’t the experience we want for you. Please could you contact our Customer Care Team with your order number. We’ll look into this and do our best to resolve it promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“I had high hopes for this dress for my daughters black/white theme wedding The dress came with no over skirt Two weeks later still no reply from customer services Absolutely disgusted with Phase Eight”

Helpful Report

Posted 5 months ago

Hi Karen, I’m really sorry for the disappointment with your dress and for the lack of reply from our customer services. This isn’t the experience we want for you. Please could you contact our Customer Care Team with your order number and any relevant details (including photos if possible) so we can investigate the missing under skirt and resolve this for you as quickly as possible? We appreciate you letting us know and we’ll do our best to make this right. Kind regards, Team Phase Eight

Posted 5 months ago

“I have no problem with phase eight however the packaging dept need a lesson in posting hats The hat was squashed into a box totally unsuitable and it was badly out of shape I also visited a store to get one and it was atrocious and shouldn’t have been on sale”

Helpful Report

Posted 5 months ago

Hi Gill, I’m really sorry to hear the hat was so badly squashed in transit. This isn’t the experience we want for you. Please could you contact our Customer Care Team with your order number and any photos of the damaged item? We’ll look into this for you. Kind regards, Team Phase Eight

Posted 5 months ago

“This item was screwed up like a bag of rags. The corsage was missing. I don’t expect this from phase eight. I don’t expect clothes creased up so bad I would have to iron it.”

Helpful Report

Posted 5 months ago

Hi Michelle, I’m really sorry this item arrived in such a disappointing condition with a missing corsage and creased fabric. This isn’t the experience we want for you. Please could you contact our Customer Care Team with your order number and any supporting details (photos showing the missing corsage and the fabric condition)? We’ll review the case promptly and arrange a suitable resolution, whether that’s a replacement, refund, or another option. We appreciate you letting us know and we’ll do our best to make this right. Kind regards, Team Phase Eight

Posted 5 months ago

“Very dissatisfied and disappointing. Item came 3 days late despite paying for next day delivery. Gift box came broken with parts of the bag lifting. Customers service offered no exchange or compensation.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the late delivery and the broken gift box, and that our team didn’t offer a suitable resolution. This isn’t the experience we want for you. Please could you contact our Customer Care Team with your order number and any supporting details (order number, delivery date, photos of the broken box/bag, and proof of purchase)? We’ll review the case promptly and arrange a suitable resolution, whether that’s an exchange, refund, or another option. We appreciate you letting us know and we’ll do our best to make this right. Kind regards, Team Phase Eight

Posted 5 months ago

“I'm sorry I love this Company but this dress is nothing short of a disaster. It's a terrible fit, it feels like a dishcloth & it's presentation is absolutely abominable!”

Helpful Report

Posted 5 months ago

Hi Rose, I’m really sorry the dress hasn’t met your expectations, the fit, fabric feel, and presentation aren’t what we want for you. Please could you contact our Customer Care Team with your order number and a few photos showing the fit and the presentation? We’ll assess the issue and arrange a suitable resolution, whether that’s a replacement, refund, or another option. We appreciate you letting us know and we’ll do our best to make this right. Kind regards, Team Phase Eight

Posted 5 months ago

“I still haven’t received my dress and Phase Eight haven’t tried to resolve the issue .”

Helpful Report

Posted 5 months ago

Hi Rohini, I’m really sorry you haven’t received your dress and that Phase Eight hasn’t resolved this yet. This isn’t the experience we want for you. Please could you contact our Customer Care Team with your order number and any details you have (delivery attempts, tracking, dates, etc.)? If you have photos or screenshots, please include them. We’ll look into the delay and arrange a suitable resolution for you, whether that’s a replacement, refund, or another option. We appreciate you letting us know and we’ll do our best to make this right. Kind regards, Team Phase Eight

Posted 5 months ago

“This is in regards to Evri your delivery service, which is absolutely appalling. I have been waiting a fortnight for another dress to be delivered, never arrived even though I was at home, plus cameras on the door and Evri sent it back to you saying they had tried three times to deliver which is totally untrue. Still waiting for the dress!”

Helpful Report

Posted 5 months ago

Hi Carol, I’m really sorry to hear about the ongoing delivery issues with Evri and that you never received your dress. That isn’t the experience we want for you. Please could you contact our Customer Care Team with your order number and any details you have about the delivery attempts (dates, tracking, etc.). If you have any confirmation or screenshots, please include them. We’ll investigate with Evri and arrange a suitable resolution for you, whether that’s a replacement, refund, or an alternative option. We appreciate you letting us know and we’ll do our best to make this right. Kind regards, Team Phase Eight

Posted 5 months ago

“The dress did not come with the tie belt and there were grubby marks on the underskirt so returned disappointed”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear the dress was missing the tie belt and had grubby marks on the underskirt. That isn’t the experience we want for you. Please could you contact our Customer Care Team with your order number and a couple of photos showing the missing belt and the marks? We’ll arrange a suitable resolution for you, whether that’s a replacement, refund, or another option. We appreciate you letting us know and we’ll do our best to make this right. Kind regards, Team Phase Eight

Posted 5 months ago

“Very disappointed in this has it has a magnet fastening which I fear will come un done if one off my grandchildren grab it hopefully it will last at my sons wedding”

Helpful Report

Posted 5 months ago

Hi Angela, I’m really sorry to hear about the magnet fastening and the safety concern for your grandchildren. Please could you contact our Customer Care Team so we can assist with a resolution or arrange a return for you? We appreciate you letting us know and we’ll do our best to make this right. Kind regards, Team Phase Eight

Posted 5 months ago

“I returned the dress,had to pay 20 Euro for the shipping but I did not get any news or money back from Phase Eight. Very disappointing”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the return and the unresolved refund of the €20 shipping. That isn’t the experience we want for you. We can now see that a refund has been issued for your returned items. We hope you have a wonderful day! Kind regards, Team Phase Eight

Posted 5 months ago

“I cannot review the bag because Evri lost it!! I will not buy anything from Phase 8 online whilst you use Evri.”

Helpful Report

Posted 5 months ago

Hi Laura, I’m really sorry to hear Evri lost your bag, that’s incredibly frustrating. This isn’t the experience we want for you. We can see that this has been resolved and you have been refunded. We hope you have a beautiful day ahead! Kind regards, Team Phase Eight

Posted 5 months ago

“I returned this jacket on 17th March and am still waiting for confirmation of the return!”

Helpful Report

Posted 5 months ago

Hi Sarah, I’m truly sorry to hear that you’re still waiting for confirmation of your return. This isn’t the experience we want for you, and we appreciate how frustrating it must be. Our team has just reached out to you regarding this, and we sincerely thank you for your patience throughout the process. Wishing you a lovely rest of your day! Kind regards, Team Phase Eight

Posted 5 months ago

Phase Eight Reviews