Good morning,
Thank you for your feedback. I’m sorry that your experience with Evri has been frustrating, especially with the lack of tracking and updates. We understand how important reliable delivery is, and your comments will be passed on to our team who review our courier services.
Kind Regards - Phase Eight Customer Care
Good morning,
I’m sorry to hear that you’re disappointed with the materials of your item. We aim to maintain high standards in all our products, and your feedback is important to us. Rest assured this will be reported.
Kind Regards - Phase Eight Customer Care
“Unbelievably poor customer service. Item never arrived and the store unhelpful. When this item had obviously not arrived why was a replacement not sent ?
Extremely disappointed and frustrated with the whole experience. I now have to drive to Dorchester and pay for parking to try and get a refund. Is this how Phase Eight treat customers?”
Good morning,
I’m very sorry to hear about your experience. It’s completely understandable to feel frustrated and disappointed when an item doesn’t arrive, and that a replacement wasn’t offered, leaving you having to travel to the store for a refund. This is not the standard of service we aim to provide. Rest assured this will be reported.
Kind Regards Phase Eight Customer Care
Good morning,
I’m very sorry to hear about the delay with your delivery and that your dress arrived missing the belt. I completely understand how frustrating this must be, especially after paying for next day delivery and not receiving a response to your emails. Rest assured this will be investigated internally.
Kind Regards Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be looked into.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for getting in touch, and I’m very sorry you didn’t receive a reply to your online chat that’s certainly not the experience we want for our customers.
I completely understand your concern about being charged postage for an item that was not fit for purpose. If a product is faulty or doesn’t meet expected standards, you absolutely shouldn’t be responsible for return postage costs.
Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“Although I did not recieve the dress I ordered, nothing else was given to me for the inconvenience of having to send back the same incorrect purchase twice. I would gave expected a voucher towards another dress or for the correct dress to be sent to me.”
Good morning,
Thank you for reaching out, and I’m truly sorry for the inconvenience you’ve experienced. I completely understand how frustrating it must have been to receive the incorrect item twice, especially after taking the time to return it. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you have not received your refund yet, this is not the service I wish to provide our customers at all.
Please do reach out to our customer care team directly providing your proof of postage and I will be sure to process a refund for you.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you are not happy with the delivery service, this is not the service I wish to provide our customers at all.
Rest assured this will be investigated internally to ensure that the service is improved.
Kind Regards - Phase Eight Customer Care
“This order has been a total disaster, due I believe to Evri. In the end I cancelled as I wanted the jacket for a special occasion which had already passed and no one could tell me what had happened or when I might get the delivery. I would recommend that anyone who places an order is prepared to be disapppointed by non-delivery and a lot of agravation in sorting it out. I expected better customer service from such a well known brand but they didn't appear to be bothered by my problems. I will not buy anything from Phase Eight again.”
Good morning,
We’re truly sorry to hear about your disappointing experience especially when your order was needed for a special occasion. This certainly isn’t the level of service we aim to provide, and we completely understand your frustration, rest assured this will be reported.
Kind Regards - Phase Eight Customer Care
Good morning,
We’re really sorry to hear about your experience and the difficulty you’ve had reaching us that’s certainly not the level of service we aim to provide and completely understand how important it is for all customers to be able to get through to us. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“Customer service is difficult to make contact with. I am currently trying to return the two items from the Republic of Ireland ,I’m following instructions emailed to me re Global e but my order code is not recognised. Can you please advise ?”
Good morning,
Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are having difficulty with getting in contact with us and returning your item, this is not the service I wish to provide our customers at all, please reach out to our global E team directly, they can assist with any returns queries and issues you may have.
Kind Regards - Phase Eight Customer Care
Thank you for sharing your thoughts, Maxine. We're really sorry to hear about your experience with the delivery service. We understand how frustrating that can be. Your feedback is crucial to us as we constantly strive to improve our services. If there's anything we can assist you with in particular, please don't hesitate to get in touch below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your feedback, Andrea. We're truly sorry to hear that you haven't received the communications you expected regarding your order. Your feedback is important to us, as we make sure to send all notification processes to our customers. If you have any further questions or concerns, please feel free to reach out to us directly.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your feedback, Ruth. We're truly sorry to hear about the issues with the courier service. We understand how frustrating it can be to experience delays. We can see that our great Customer Care Team have since resolved this for you. We would love to restore your faith in us through your next purchase.
“I have not received a response so far; the jacket/dress was not delivered via DPD.
My correct delivery address: Birgit Derwanz-Dahlmann Am Alten Jagdstern 5 D-14547 Beelitz
I request delivery to the correct address.”
Thank you for your feedback, Birgit. We are so sorry to hear that your delivery hasn't arrived and that you haven't received a response yet. We have noted your address and want to ensure that your request is processed as quickly as possible. Please don't hesitate to contact us directly so we can assist you further.
https://www.phase-eight.com/here-to-help/contact-us.html
“Delivered in a paper bag
Not folded
Pleated skirt of the dress completely ruined by being put a awful packaging
Quality that bad I returned the dress
Still waiting for a refund which I am not happy about either
Received proof of return with no acknowledgment”
Thank you for your feedback, Karon. We sincerely apologise for the condition in which your dress arrived and the inconvenience this has caused you. We always aim to provide a positive experience, and make sure your order is packaged to a high standard. Regarding your refund, we understand how important this is and appreciate your patience. Please don’t hesitate to reach out to us through the link below if you need further assistance.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your review. We’re truly sorry to hear that you haven’t received your items and that our Customer Service didn’t meet your expectations. We appreciate your feedback and want to resolve this for you. Our wonderful Customer Care Team will be in touch today to make sure this is swiftly resolved.
Thank you for your review, Rachel. We're very sorry to hear that you haven't received your item yet. We strive for a timely delivery, and your experience is important to us. Please reach out to us through the link below, so that we can assist you further.
https://www.phase-eight.com/here-to-help/contact-us.html
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