Name: Phase Eight
Rating: 4.31

“Not a great fit Really baggy and quality not great”

Posted 6 months ago

Hello Lisa, Thank you for taking the time to share your feedback. I’m sorry to hear that the fit wasn’t right for you and that the quality didn’t meet your expectations I completely understand how disappointing that can be. Your comments are really appreciated and will be passed along to our product team so we can review the fit and fabric for future collections. Kind regards, Team Phase Eight

Posted 6 months ago

“Nothing like the photo. Zip was almost impossible to do up once the trousers were on. Horrible colours. Not pull-on, as advertised. When I returned them nd complained I had to ask again for the postage to be refunded. Total rip off.”

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Posted 6 months ago

Hello Christine, Thank you for taking the time to leave your feedback, and I’m very sorry to hear about your experience. This certainly isn’t the standard we want for our customers. I’m sorry that the trousers did not match the product description or images, and that the fit and zip caused such difficulty I completely understand how frustrating this must have been. The colours appearing different and the item not being pull‑on as advertised is also not acceptable, and I apologise for the disappointment caused. Kind regards, Team Phase Eight

Posted 6 months ago

“I ordered two items on line @ £39 each- total £78. Neither were a good fit and I advised I would be returning both items. I opted to return them to my local high street store who gave me a typed ‘Confirmation of returned items’ and that the total refund due to me was £78. Phase Eight credited my bank account with £62.40 - a difference of £15.60. No explanation given. So while I have previously bought both in store & on line from Phase Eight, I would give them a wide berth going forward.”

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Posted 6 months ago

Hello, I am really sorry to hear about the discrepancy with your refund. I can confirm that I have taken a look into this order personally for you and I can see that on the order you did have Adjustment +Extra 20% Off Applied. On our dispatch notes there will always be showing the full price of the item. Please do reach out to our customer care team who will be able to provide you with the full information of the purchase, discount and refund.

Posted 6 months ago

“Can't review, you cancelled my order & because I had paid on my credit card, not sure I got my money refunded, my bill is due any time now so I hope the refund is on there. Unfortunately I am unable to comment on the dress, except that it was most inconvenient at the time, never happened before & I have used Phase Eight many times.”

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Posted 6 months ago

We’re really sorry to hear about the cancellation and the concern about your refund. Please contact our customer care team with your order details so we can check the status of the refund and ensure it’s processed back to your card promptly. Thank you for your patience, and again we apologise for the inconvenience.

Posted 6 months ago

“Oh dear! I loved this dress when I saw it and was delighted that there was one left in my size. Ordered (and paid for it!) and two days later the order was cancelled as they were out of stock. I saw it was available again a few days later, so reordered it. The order was accepted - and then cancelled once again. I then had to wait for the refunds. Not good. Phase Eight needs to sort out their stock inventory!! This was my first order and I’m now extremely wary of ordering anything else.”

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Posted 6 months ago

We’re really sorry to hear about the repeated cancellations and the delay with your refunds. This isn’t the experience we want you to have. Please contact our customer care team with your order details so we can investigate the stock issue and ensure your refunds are processed promptly. Thank you for your patience, and again we apologise for the inconvenience.

Posted 6 months ago

“Jumper sizing was ridiculous. Extremely large!”

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Posted 6 months ago

We’re really sorry to hear about the jumper sizing being so large. Please contact our customer care team with your order details so we can check the fit issue and assist with exchanges or alternatives. Thank you for letting us know, and again we apologise for the inconvenience.

Posted 6 months ago

“I am writing about the incorrect information I received via online chat service and email. During my first chat in Feb 18th, agent Iris confirmed size NL38= UK12. Based on this information, I placed a new order GE11409974783 GB. However, after I received an email from Emma, I found out the sizing information was incorrect. I contacted online agent again around13:30 in Feb 19th to cancel the order asap. Unfortunately , agent Liliana didn’t cancel the order on time, I need to pay 20 euro for return delivery fee. I don’t want to have 2 dresses in the same size. The situation has caused unnecessary inconvenience. I wrote an email to request a better solution. But until now , after 3 weeks, I haven’t received any reply.”

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Posted 6 months ago

We’re really sorry to hear about the incorrect sizing information you received and the subsequent issues with cancelling your order. This isn’t the experience we want for you. Please contact our customer care team with your order number GE11409974783 and details of the incorrect guidance you were given, so we can review the situation, arrange a proper solution, and address any return/fee concerns promptly. Thank you for your patience, and again we apologise for the inconvenience.

Posted 6 months ago

“Unfortunately the garment arrived damaged , the belt loop had broken off and was no where to be seen and the outfit came without the belt . Very disappointing”

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Posted 6 months ago

Hi Kate, We’re very sorry to hear that your garment arrived damaged and incomplete. Receiving an item with a missing belt and a broken belt loop is certainly disappointing, and this is not the standard we aim to deliver. Your feedback is really important to us, and we will share this with our quality and fulfilment teams so it can be looked into. Thank you for bringing this to our attention, and we apologise again for the inconvenience caused. Kind regards, Phase Eight Customer Care

Posted 6 months ago

“I ended up ordering the gold pearl bracelet twice and both times I received the pink version. Have returned both and still waiting a refund.”

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Posted 6 months ago

Hi there, I’m really sorry to hear about the mix-up with your bracelet and the delay in your refund. Please do contact our customer care team and we will be happy to look into the refund for you. https://www.phase-eight.com/here-to-help/contact-us.html Kind regards, Phase Eight Customer Care

Posted 6 months ago

“Most garments are very good with a few exceptions.”

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Posted 6 months ago

Hi Linda, Thank you for your feedback. I’m sorry to hear that you’ve had a mixed experience with Phase Eight. If you’d like us to look into a specific item or order, please share your order number and we’ll review the issue promptly. We value your satisfaction and are here to help with returns, exchanges, or any quality concerns.

Posted 6 months ago

“I bout the dress and came just the lace . I am very disappointed as I have a party deliverey came late ,I went in the shop i picked up . They say the can’t return I have to speak with costumer service as they have to find out wat happen why I received just the lace not the dress . I will take it further.”

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Posted 6 months ago

Hi there, I’m really sorry to hear your dress arrived incomplete and with a late delivery, and that you were told it can’t be returned. We’d like to investigate this with our customer service team. Please share your order number and any relevant details with us so we can resolve the issue promptly and arrange the correct item or a return as needed.

Posted 6 months ago

“Quality ok but the puff sleeves looked ridiculous.”

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Posted 6 months ago

Thank you for your feedback. We’re glad to hear the quality met expectations, though we’re sorry the puff sleeves weren’t to your taste. Your comments are really helpful and will be shared with our design team.

Posted 6 months ago

“I ordered this item on Click and Collect and it never arrived in-store. I was told that it must have gone missing in transit. It is now out of stock so I can't order it again! This is the second time in a few months that I have not received what I have ordered. Come on Phase Eight, sort your couriers out!”

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Posted 6 months ago

Hi Wendy, Thank you for your feedback, and we’re very sorry to hear about your experience. Unfortunately, it appears the parcel was lost in transit, which we understand is very frustrating—especially as the item is now out of stock. We sincerely apologise for the inconvenience caused and will pass your comments on to our courier team. Please contact our customer service team if you haven’t already so we can ensure this is resolved for you.

Posted 6 months ago

“Failed to deliver as confirmed notwithstanding that I paid extra for next day delivery. As we were leaving the delivery address I cancelled the order but rather than reimburse next day delivery cost Phase 8 provided a token. As the item has never been available since the token was of nil value to me . Net result , charged for next day delivery for item that never arrived. Would not use Phase 8 again.”

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Posted 6 months ago

Hi Raymond, Thank you for your feedback. I’m very sorry to hear how disappointing this experience has been. I completely understand your frustration, particularly as you paid for next day delivery and the item was never received. That is certainly not the level of service we aim to provide. I have looked into this for you and can confirm that the £5.95 next day delivery charge was refunded on the same day the item refund was processed. The amount should have been returned to your original payment method. If you’re unable to see this on your statement, please let us know and we will be happy to provide confirmation details or investigate further. I also appreciate your comments regarding the token that was offered. I’m sorry that this was not of value to you, especially as the item did not come back into stock. We genuinely regret that this experience has affected your confidence in shopping with us, and your feedback has been shared with the relevant team for review.

Posted 6 months ago

“Bought in sale and was looking forward to trying this on for my holiday but Sent this back as material looked really cheap & seams looked stretched not what I expected from phase eight”

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Posted 6 months ago

Hi Winifred, I’m really sorry to hear the item didn’t meet your expectations and that the material and seams looked cheap. That’s not the standard we aim for, and we appreciate you letting us know. We’re sorry again for the disappointment caused and hope we’ll have the opportunity to provide you with something you truly love in the future.

Posted 6 months ago

“Unable to review as not received”

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Posted 6 months ago

I'm really sorry your item didn’t arrive. Please contact our Customer Care team with your order details so we can look into this and arrange a resolution as quickly as possible. Kind regards, Team Phase Eight

Posted 6 months ago

“Nothing like its description neither in colour or shape or fit. Had to return this and the jacket.”

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Posted 6 months ago

I'm really sorry the item didn’t match the description in colour or shape and that you needed to return it. Please contact our Customer Care team with your order details so we can look into this and arrange a resolution as quickly as possible. Kind regards, Team Phase Eight

Posted 6 months ago

“Sadly I never received the dress. Evri delivered to the wrong address. I was asked to check my address was correct by P8 customer service. Of course I’d already done that along with checking with neighbours etc. I felt it was implied that I had made the error rather than Evri. I did eventually get a refund.”

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Posted 6 months ago

Hi Cheryl, We’re truly sorry to hear that you didn’t receive your dress and that it was delivered to the wrong address. We also apologise if our earlier message came across as though we were suggesting the error was yours — that certainly wasn’t our intention. We completely understand how frustrating this situation must have been, especially after you’d already checked your details and spoken with neighbours. While we’re glad the refund was processed, we’re very sorry for the inconvenience caused and appreciate you bringing this to our attention. Thank you for letting us know, and again, I’m sorry for the hassle this caused.

Posted 6 months ago

“Shocking delivery 1st time couldn’t deliver 2nd time after having to buy the item again went to wrong address and I had to hunt it down”

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Posted 6 months ago

Hi Sindy, We’re very sorry to hear about your experience — that’s incredibly frustrating and certainly not the level of service we aim to provide. Having a failed first delivery and then the replacement going to the wrong address is completely unacceptable, and we’re especially sorry that you had to track it down yourself. That shouldn’t have happened. We’ll be raising this with our delivery partner to ensure it’s properly investigated. Thank you for bringing it to our attention, and please let us know if there’s anything further we can do to make this right. We value your feedback and will use it to improve our service so this doesn’t happen again.

Posted 6 months ago

“I was sent the wrong size and when I tried to order the correct size they were out of stock”

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Posted 6 months ago

Hi Ceri, We’re very sorry that you received the wrong size and that the correct size was out of stock when you tried to reorder. We completely understand how frustrating this must have been. We’re reviewing our stock and order processes to prevent this from happening in the future. Thank you for your patience and for bringing this to our attention.

Posted 6 months ago

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