Name: Phase Eight
Rating: 4.31

“I am having trouble returning this dress.”

Posted 7 months ago

Hi Marie, I’m really sorry you’re having trouble returning the dress. That isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the return issue? We’ll investigate and ensure the return is processed promptly. Kind regards, Team Phase Eight Liebe Grüße, Team Phase Eight

Posted 7 months ago

“My problem is not with the garment as such, the only negative is that the dress was extremely long in length and I am 6'7. My disappointment was with the return process, on my order it said I could return to a store if not suitable, however that was not the case. It cost me 20€ to return to the UK and I have still not received my refund after 2 weeks.”

Helpful Report

Posted 7 months ago

Hi there, I’m really sorry you’ve had a frustrating experience with the return process and refund. That isn’t the experience we want. Unfortunately there is a charge for international returns. Kind regards, Team Phase Eight

Posted 7 months ago

“The quality was very poor. Also looked as though it had been worn and returned. Returned for a refund”

Helpful Report

Posted 7 months ago

Hi there, I’m really sorry the item didn’t meet your expectations and looked worn. That isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the refund request? We’ll investigate and ensure the refund is processed promptly. Kind regards, Team Phase Eight

Posted 7 months ago

“I have shopped at Phase Eight online and in their shops for many years and they have always delivered a first class service . Unfortunately this jacket does not feel substantial and material is poor and jacket not worth the price paid.”

Helpful Report

Posted 7 months ago

Hi there, I’m really sorry that the jacket hasn’t met your expectations and that you feel the quality isn’t worthy of the price. This isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the issue? We’ll review and arrange a suitable resolution, including exchange or return as needed. Kind regards, Team Phase Eight

Posted 7 months ago

“For the cost of this outfit I expected it At Ieast to arrive on a coat hanger ! Not folded into a little package. The quality of the material was only equal to a purchase from Shein!”

Helpful Report

Posted 7 months ago

Hi Trisha, I’m really sorry you’re disappointed with how the outfit arrived and the quality. That isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and any photos showing the packaging and the item? We’ll review and arrange a suitable remedy as soon as possible. Kind regards, Team Phase Eight

Posted 7 months ago

“Doesn’t fit ordered online Can’t return item from Ireland as my order is not on the system for some strange reason”

Helpful Report

Posted 7 months ago

Hi Joy, I’m really sorry the item doesn’t fit and you’re having trouble with returns from Ireland. That isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the return issue? We’ll investigate and help get this resolved as soon as possible. Kind regards, Team Phase Eight

Posted 7 months ago

“My order was cancelled and reimbursed with no explanation.”

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Posted 7 months ago

Hi Helen, I’m really sorry your order was cancelled and reimbursed without an explanation. That isn’t the experience we want. Looking at your order, I can see that this was a stock issue, please contact our customer care team if you need further assistance. Kind regards, Team Phase Eight

Posted 7 months ago

“The dungarees are cream and not white.I have bought them before and they were white (like in the photo) but this time I realised after wearing themn once and comparing them, they are not the same colour and are cream sadly :(”

Helpful Report

Posted 7 months ago

Hi Florence, I'm really sorry the dungarees aren’t the white that you expected. That isn’t the experience we want. Please contact our customer care team with your order number and any photos so we can get this resolved for you. Kind regards, Team Phase Eight

Posted 7 months ago

“I never recieved them Phase Eight need to sort out their technoglogy. It is terrible.”

Helpful Report

Posted 7 months ago

Hi there, I’m really sorry you didn’t receive your Espadrilles and for the technology issues you faced. That isn’t the experience we want. Looking at your order we have resolved this for you and a refund issued. If you still need our assistance please do contact our customer care team. Kind regards, Team Phase Eight

Posted 7 months ago

“I ordered the coat and paid for it only to find that the one coat that was in stock could not be found and therefore my money was reimbursed. I was very, very disappointed. I will not order from you again.”

Helpful Report

Posted 7 months ago

Hi Helen, I’m really sorry you’ve had a disappointing experience with your order and the stock issue, this isn’t what we want for you. if you need assistance regarding stock, we will be happy to help. Kind regards, Team Phase Eight

Posted 7 months ago

“I ordered £345 worth of products in October and only one of the items arrived. I spoke to phase eight on the phone and explained the parcel hadn't arrived (was meant to have been delivered by evri). I am still waiting for a refund and no-one has responded to my email. So far I have not been able to contact them on the phone due their reduced customer services hours.”

Helpful Report

Posted 7 months ago

Hi Sarah, I’m really sorry to hear about this. That sounds incredibly frustrating. Please could you reach out to our customer care team so that we can resolve this for you. I apologise for any inconvenience caused. Kind regards, Team Phase Eight

Posted 7 months ago

“I am very disappointed. When the order arrived it contained the lace jacket in the correct size 12. There was not a jump suit but a completely different dress in size 22! I have been on the chat line twice. The first time the reply’s were so slow I thought it had stopped. The second time i was informed that it was no longer in stock in my size. I asked as I had the jacket would it be possible to find the jumpsuit that matched. At some point during this conversation I was asked to provide proof that I had purchased the items. I found this very insulting. I did receive an apology and was told they would do everything they could to try to find a jumpsuit in my size and a promise was made to email me the following day. I’m still waiting several days later for a reply. I have now returned the jacket and the size 22 dress and hope for a speedy refund.”

Helpful Report

Posted 7 months ago

Hi Maureen, I’m really sorry to hear about the mix-up with your order and the delays you’ve experienced. That isn’t the experience we want you to have. If you’d like us to look into this quickly, please could you contact our customer care team with your order number, the items you received (the lace jacket and the incorrect dress), and the proof of purchase? We’ll investigate right away and work to arrange an appropriate replacement or refund as soon as possible. Kind regards, Team Phase Eight

Posted 7 months ago

“Again Phase Eight wasn't able do deliver my shipment and asks cynically how I find it !!!!!”

Helpful Report

Posted 7 months ago

Hi Janna, I’m really sorry to hear your order has not been delivered, this is not the experience we want our customers to have at all. Please do reach out to customer care with your order details so we can advise for you. Kind regards, Phase Eight Customer Care.

Posted 7 months ago

“the dress came and was the last one they had iin stock it fitted my wife beatiful as it was for my daughters wedding in March. the button was missing on the cuff and the stiching not good on both cuffs a spare button was part of tag we took it to the local stich and spent £18.00 and the dress is great and ready fot the wedding we have perchased many Phase 8 proucts over the years as the fit is great for my wife both at Hoopers in Wilmslow and John Lewis but this on line perchase was bad”

Helpful Report

Posted 7 months ago

Hi there, I’m really sorry the dress had a missing button and stitching issues, and that your online purchase wasn’t up to our usual standards. It’s good to hear the dress itself works after repairs, but that doesn’t meet the Phase Eight experience we aim for. Please do contact our customer care team with your order number and any relevant photos if you need any further assistance. Kind regards, Team Phase Eight

Posted 7 months ago

“The parcel arrived half open, the packing tape did not cover the middle of the box where the two sides meet.When I opened the parcel the coat was so creased it looked like a rag.After hanging for twenty four hours it had nit improved hence I decided against trying the garment on.”

Helpful Report

Posted 7 months ago

Hi Mandy, I’m really sorry to hear about the damaged packaging and the creased coat. That’s not the experience we want for our customers. Please could you reach out to our customer care team with photos of the packaging and garment, and any relevant details? We’ll review promptly and arrange a suitable resolution. Kind regards, Team Phase Eight

Posted 7 months ago

“Was very disappointed with this order. The Becky dress didn't fit on the bust area so I will be returning even though I have the white one which fitted perfectly and I ordered the exact same size really disappointed. I was very disappointed that the white shrug wasn't even in a covering inside the bag and came with a couple of black marks on which spoilt the moment. I decided to keep it as it was sale price and I couldn't guarantee that re ordering wouldn't prevent having the same issue again. Hopefully the marks will come out when washed! I may think twice to whether I order from phase eight in the future as a few times now the quality of the pieces haven't lived up to expectation or warrant the price tag.”

Helpful Report

Posted 7 months ago

Hi Paula, I’m really sorry to hear about the fit issues with the Becky dress and the marks on the shrug. That isn’t the experience we want. Please do contact our customer care team with your order number and any photos of the items, if you need further assistance. Kind regards, Team Phase Eight

Posted 7 months ago

“Love the colour and style of this jumper - but after two or three 'wears' it pills very badly. Have attempted to tackle the problem without success. The long strands/pills on the fabric surface means it's not fit for purpose.”

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Posted 7 months ago

Hi CS, I’m really sorry to hear that the jumper has faults after a few wears. That isn’t what we want for our customers. Please could you contact our customer care team with your order details so we can assess. Kind regards, Team Phase Eight

Posted 7 months ago

“It's incredibly cynical and unprofessional of Phase Eight not to deliver the dress and then ask me what I thought of it. Shame on you!”

Helpful Report

Posted 7 months ago

Hi Janna, I’m really sorry to hear about the dress not being delivered, this is not the experience we want our customers to have at all. If you’d like us to look into this, please contact our customer care with your order number and any relevant details so we can investigate and resolve this for you. Kind regards, Team Phase Eight

Posted 7 months ago

“I ordered the dresses online and when they arrived they were so badly creased I returned them. No amount of ironing or steaming was going to help.”

Helpful Report

Posted 7 months ago

Hi Pauline, I’m really sorry to hear your dresses arrived badly creased. That’s disappointing and not the experience we want our customers to have at all, I have raised this to our warehouse to ensure this is looked into. I apologise for any inconvenience caused. Kind regards. Phase Eight

Posted 7 months ago

“Usually I am happy with items from Phase Eight.”

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Posted 7 months ago

Hi Linda, I’m really sorry to hear you’re unhappy with Phase Eight this time. Thank you for sharing your experience. We’d like to help make this right—could you please share details of what went wrong? Kind regards, Team Phase Eight

Posted 7 months ago

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