Name: Phase Eight
Rating: 4.30

“Bought in sale and was looking forward to trying this on for my holiday but Sent this back as material looked really cheap & seams looked stretched not what I expected from phase eight”

Helpful Report

Posted 8 months ago

Hi Winifred, I’m really sorry to hear the item didn’t meet your expectations and that the material and seams looked cheap. That’s not the standard we aim for, and we appreciate you letting us know. We’re sorry again for the disappointment caused and hope we’ll have the opportunity to provide you with something you truly love in the future.

Posted 8 months ago

“Unable to review as not received”

Helpful Report

Posted 8 months ago

I'm really sorry your item didn’t arrive. Please contact our Customer Care team with your order details so we can look into this and arrange a resolution as quickly as possible. Kind regards, Team Phase Eight

Posted 8 months ago

“Nothing like its description neither in colour or shape or fit. Had to return this and the jacket.”

Helpful Report

Posted 8 months ago

I'm really sorry the item didn’t match the description in colour or shape and that you needed to return it. Please contact our Customer Care team with your order details so we can look into this and arrange a resolution as quickly as possible. Kind regards, Team Phase Eight

Posted 8 months ago

“Sadly I never received the dress. Evri delivered to the wrong address. I was asked to check my address was correct by P8 customer service. Of course I’d already done that along with checking with neighbours etc. I felt it was implied that I had made the error rather than Evri. I did eventually get a refund.”

Helpful Report

Posted 8 months ago

Hi Cheryl, We’re truly sorry to hear that you didn’t receive your dress and that it was delivered to the wrong address. We also apologise if our earlier message came across as though we were suggesting the error was yours — that certainly wasn’t our intention. We completely understand how frustrating this situation must have been, especially after you’d already checked your details and spoken with neighbours. While we’re glad the refund was processed, we’re very sorry for the inconvenience caused and appreciate you bringing this to our attention. Thank you for letting us know, and again, I’m sorry for the hassle this caused.

Posted 8 months ago

“Shocking delivery 1st time couldn’t deliver 2nd time after having to buy the item again went to wrong address and I had to hunt it down”

Helpful Report

Posted 8 months ago

Hi Sindy, We’re very sorry to hear about your experience — that’s incredibly frustrating and certainly not the level of service we aim to provide. Having a failed first delivery and then the replacement going to the wrong address is completely unacceptable, and we’re especially sorry that you had to track it down yourself. That shouldn’t have happened. We’ll be raising this with our delivery partner to ensure it’s properly investigated. Thank you for bringing it to our attention, and please let us know if there’s anything further we can do to make this right. We value your feedback and will use it to improve our service so this doesn’t happen again.

Posted 8 months ago

“I was sent the wrong size and when I tried to order the correct size they were out of stock”

Helpful Report

Posted 8 months ago

Hi Ceri, We’re very sorry that you received the wrong size and that the correct size was out of stock when you tried to reorder. We completely understand how frustrating this must have been. We’re reviewing our stock and order processes to prevent this from happening in the future. Thank you for your patience and for bringing this to our attention.

Posted 8 months ago

“It never turned up (was a click and collect) and no acknowledgement of this. It's just showing as in transit forever. Store couldn't help other than agree that's what the system was showing.”

Helpful Report

Posted 8 months ago

Hi there, We’re very sorry that your click-and-collect order hasn’t arrived and that you didn’t receive any updates — that must be frustrating. It’s concerning that the system still shows it as “in transit” and that the store couldn’t provide further help. We’ll be raising this with our fulfillment team immediately to investigate and resolve the issue. Thank you for letting us know, and we appreciate your patience while we work to make this right.

Posted 8 months ago

“I ordered this dress 3 times in size 14 as was on your website only to be emailed each time to say it was out of stock! So I have no idea what this dress is like!”

Helpful Report

Posted 8 months ago

I’m really sorry you’ve had repeated stock issues with this dress. Please contact our Customer Care team with your order details so we can help you with alternatives or arrange a suitable resolution as quickly as possible.

Posted 8 months ago

“Ordered through the store, but was not delivered, therefore unable to review as not received. Disappointed even though I chased this item, but was informed the store was having delivery problems. Received an email from Phase 8 to say my item was returned, even though never received.”

Helpful Report

Posted 8 months ago

I’m really sorry your order wasn’t delivered and you’re experiencing this issue. Please contact our Customer Care team with your order details so we can investigate and resolve this for you as quickly as possible.

Posted 8 months ago

“Appalling packaging resulting in a return”

Helpful Report

Posted 8 months ago

I'm really sorry to hear the packaging was appalling and led to a return. Please contact our Customer Care team with your order details so we can review this and arrange a suitable resolution as quickly as possible.

Posted 8 months ago

“This looked like pjs when I put it on. Also the zip is in the back and I couldn’t reach the top of it. The small collar was very fiddly to do up as well”

Helpful Report

Posted 8 months ago

I'm really sorry this item didn’t meet your expectations and the fit wasn’t right. The back zip and the fiddly collar sound frustrating. Please contact our Customer Care team with your order details so we can assist with a suitable resolution as quickly as possible.

Posted 8 months ago

“The first time I tried the shirt on it was clear that the decorative button was squint on the front of the shirt. Then the decorative button and the small button behind it fell off when I tried to close the shirt at the neck. I also didn't like the feel of the material. Very disappointed as I have been happy with other items that I have purchased from Phase Eight. Sent back for a refund. Prompt refund was received.”

Helpful Report

Posted 8 months ago

I’m really sorry the shirt arrived with a squint decorative button and the buttons fell off, and that you’re unhappy with the feel of the material. Please contact our Customer Care team with your order details so we can look into a resolution for you.

Posted 8 months ago

“I can’t review this item as it was never sent - just a camisole arrived - no blouse”

Helpful Report

Posted 8 months ago

Hi Ann, I’m really sorry you received only the camisole and not the Florentine Semi-Sheer Wrap Top. This isn’t the experience we want for you. Please do return the camisole back to us and we will be happy to refund this for you. If you need assistance placing a new order please contact our customer care team directly. Kind regards, Phase Eight Customer Care

Posted 8 months ago

“Jeans ordered were size 14R. Picked up from Bluewater store. Jeans measured only waist size 8. I am terribly disappointed as I only went to Bluewater to pick up Jeans. It cost more in petrol”

Helpful Report

Posted 8 months ago

I’m really sorry the jeans were mis-sized and that you had to travel to Bluewater for pickup. This isn’t the experience we want for you. Kind regards, Team Phase Eight

Posted 8 months ago

“Never received”

Helpful Report

Posted 8 months ago

I’m really sorry you never received your order. This isn’t the experience we want for you. Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly. Kind regards, Team Phase Eight

Posted 8 months ago

“Blouse faulty. Broken button loop. Asked for replacement but no response to my request. Refund later received.”

Helpful Report

Posted 8 months ago

I’m really sorry your blouse arrived faulty and that you didn’t receive a response to your replacement request. This isn’t the experience we want for you. Please contact our customer care team with your order number so we can investigate and arrange a resolution promptly. Kind regards, Team Phase Eight

Posted 8 months ago

“Received a defective dress”

Helpful Report

Posted 8 months ago

I’m really sorry you received a defective dress. This isn’t the experience we want for you. Please contact our customer care team with your order number and photos of the defect so we can investigate and arrange a resolution promptly. Kind regards, Team Phase Eight

Posted 8 months ago

“My item was in the sale but was still a top priced at 49.95. It arrived scrunched up in a brown paper envelope and I had to iron it to try it on. It was sent back in better conditon than its arrival! It was listed as silk which is not supposed to crease so the material needs to be verifiled for the advertisement.”

Helpful Report

Posted 8 months ago

I’m really sorry the item arrived creased and that you’re unhappy with it being advertised as silk. This isn’t the experience we want for you. Please contact our customer care team with your order number so we can review what happened, verify the fabric details, and arrange a suitable resolution promptly.

Posted 8 months ago

“Your courier Evri never delivered it - so unable to give a review on product ! Dissatisfied customer who will shop elsewhere but f Evri is the courier choice”

Helpful Report

Posted 8 months ago

Hi Theresa, I’m really sorry that Evri didn’t deliver your order and that you’re unable to review the product as a result. That isn’t the experience we want. I can see we have resolved this for you however, so sorry again for the inconvenience caused. Kind regards, Team Phase Eight

Posted 8 months ago

“I was sent the wrong coat. I went to a shop to give it back and they didn’t accept it because the warehouse gave me a H&M coat, similar style but wrong brand. The people in the chat also don’t know what should I do. I am very disappointed with the service so far.”

Helpful Report

Posted 8 months ago

Hi there, I’m really sorry you were sent the wrong coat and that the warehouse mix-up wasn’t resolved at the store. That isn’t the experience we want. Please contact our customer care team with your order number and any photos, for us to get this resolved for you. Kind regards, Team Phase Eight

Posted 8 months ago

Phase Eight Reviews