Name: Phase Eight
Rating: 4.30

“It’s not the product just the use of evri as a courier although I did order and then there was - 20% off offer I’ve asked for a price match but have heard nothing”

Helpful Report

Posted 8 months ago

Hi Sally, I’m really sorry about the courier experience with Evri and that your price match request hasn’t been acknowledged. That isn’t the experience we want. I can see that you have been in contact our customer care team and this has been resolved for you. Kind regards, Team Phase Eight

Posted 8 months ago

“This dress arrived with the zip broken and I could not wear it for my special occasion. It was a total let down by Phase eight.”

Helpful Report

Posted 8 months ago

I’m really sorry your dress arrived with a broken zip and you couldn’t wear it for your special occasion. That isn’t the experience we want. Please contact our customer care team with your order number and any photos, and we’ll get this resolved for you. Kind regards, Team Phase Eight

Posted 8 months ago

“Checked the shoes in the store, but they weren't suitable. I am still waiting for my refund!”

Helpful Report

Posted 8 months ago

Hi Maria, I’m really sorry the shoes weren’t suitable and that you’re still waiting for your refund. That isn’t the experience we want. Looking at your order it has been refunded, please do contact our Customer Care Team if you need further assistance. Kind regards, Team Phase Eight

Posted 8 months ago

“Unfortunately I only received the bodice. The dress was missing from the package. Sent back and waiting for a refund.”

Helpful Report

Posted 8 months ago

Hi there, I’m really sorry you only received the bodice and the dress is missing. That isn’t the experience we want. Looking at your order it has been refunded in full, if you need further assistance please do get in touch with our Customer Care Team.. Kind regards, Team Phase Eight

Posted 8 months ago

“No idea what this dress is like. Phase 8 cancelled my order and refunded me without explanation.”

Helpful Report

Posted 9 months ago

Hi Jane, I’m really sorry your order was cancelled and refunded without explanation. That isn’t the experience we want. I can see that this was a stock issue and you have been refunded in full. Please do get back in touch with our Customer Care Team if you need further assistance. Kind regards, Team Phase Eight

Posted 8 months ago

“The order never arrived , I contacted them via the virtual assistant all very difficult to access . Finally spoke digitally to real person , little to no apology finally gave me refund and code for another order for free postage . I had to wait another 3 days for refund and did try code for postage and unsurprisingly it didn't work ! In summary very poor service , only thing consistent with is sending umpteen emails !”

Helpful Report

Posted 9 months ago

Hi Sarah, I’m really sorry to hear your order didn’t arrive and that getting help has been frustrating. That isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and the details of the refund/discount issue? We’ll investigate and ensure the refund and any postage code problems are resolved promptly. Kind regards, Team Phase Eight

Posted 9 months ago

“I am having trouble returning this dress.”

Helpful Report

Posted 9 months ago

Hi Marie, I’m really sorry you’re having trouble returning the dress. That isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the return issue? We’ll investigate and ensure the return is processed promptly. Kind regards, Team Phase Eight Liebe Grüße, Team Phase Eight

Posted 9 months ago

“My problem is not with the garment as such, the only negative is that the dress was extremely long in length and I am 6'7. My disappointment was with the return process, on my order it said I could return to a store if not suitable, however that was not the case. It cost me 20€ to return to the UK and I have still not received my refund after 2 weeks.”

Helpful Report

Posted 9 months ago

Hi there, I’m really sorry you’ve had a frustrating experience with the return process and refund. That isn’t the experience we want. Unfortunately there is a charge for international returns. Kind regards, Team Phase Eight

Posted 9 months ago

“The quality was very poor. Also looked as though it had been worn and returned. Returned for a refund”

Helpful Report

Posted 9 months ago

Hi there, I’m really sorry the item didn’t meet your expectations and looked worn. That isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the refund request? We’ll investigate and ensure the refund is processed promptly. Kind regards, Team Phase Eight

Posted 9 months ago

“I have shopped at Phase Eight online and in their shops for many years and they have always delivered a first class service . Unfortunately this jacket does not feel substantial and material is poor and jacket not worth the price paid.”

Helpful Report

Posted 9 months ago

Hi there, I’m really sorry that the jacket hasn’t met your expectations and that you feel the quality isn’t worthy of the price. This isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the issue? We’ll review and arrange a suitable resolution, including exchange or return as needed. Kind regards, Team Phase Eight

Posted 9 months ago

“For the cost of this outfit I expected it At Ieast to arrive on a coat hanger ! Not folded into a little package. The quality of the material was only equal to a purchase from Shein!”

Helpful Report

Posted 9 months ago

Hi Trisha, I’m really sorry you’re disappointed with how the outfit arrived and the quality. That isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and any photos showing the packaging and the item? We’ll review and arrange a suitable remedy as soon as possible. Kind regards, Team Phase Eight

Posted 9 months ago

“Doesn’t fit ordered online Can’t return item from Ireland as my order is not on the system for some strange reason”

Helpful Report

Posted 9 months ago

Hi Joy, I’m really sorry the item doesn’t fit and you’re having trouble with returns from Ireland. That isn’t the experience we want. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the return issue? We’ll investigate and help get this resolved as soon as possible. Kind regards, Team Phase Eight

Posted 9 months ago

“My order was cancelled and reimbursed with no explanation.”

Helpful Report

Posted 9 months ago

Hi Helen, I’m really sorry your order was cancelled and reimbursed without an explanation. That isn’t the experience we want. Looking at your order, I can see that this was a stock issue, please contact our customer care team if you need further assistance. Kind regards, Team Phase Eight

Posted 8 months ago

“The dungarees are cream and not white.I have bought them before and they were white (like in the photo) but this time I realised after wearing themn once and comparing them, they are not the same colour and are cream sadly :(”

Helpful Report

Posted 9 months ago

Hi Florence, I'm really sorry the dungarees aren’t the white that you expected. That isn’t the experience we want. Please contact our customer care team with your order number and any photos so we can get this resolved for you. Kind regards, Team Phase Eight

Posted 8 months ago

“I never recieved them Phase Eight need to sort out their technoglogy. It is terrible.”

Helpful Report

Posted 9 months ago

Hi there, I’m really sorry you didn’t receive your Espadrilles and for the technology issues you faced. That isn’t the experience we want. Looking at your order we have resolved this for you and a refund issued. If you still need our assistance please do contact our customer care team. Kind regards, Team Phase Eight

Posted 8 months ago

“I ordered the coat and paid for it only to find that the one coat that was in stock could not be found and therefore my money was reimbursed. I was very, very disappointed. I will not order from you again.”

Helpful Report

Posted 9 months ago

Hi Helen, I’m really sorry you’ve had a disappointing experience with your order and the stock issue, this isn’t what we want for you. if you need assistance regarding stock, we will be happy to help. Kind regards, Team Phase Eight

Posted 8 months ago

“I ordered £345 worth of products in October and only one of the items arrived. I spoke to phase eight on the phone and explained the parcel hadn't arrived (was meant to have been delivered by evri). I am still waiting for a refund and no-one has responded to my email. So far I have not been able to contact them on the phone due their reduced customer services hours.”

Helpful Report

Posted 9 months ago

Hi Sarah, I’m really sorry to hear about this. That sounds incredibly frustrating. Please could you reach out to our customer care team so that we can resolve this for you. I apologise for any inconvenience caused. Kind regards, Team Phase Eight

Posted 9 months ago

“I am very disappointed. When the order arrived it contained the lace jacket in the correct size 12. There was not a jump suit but a completely different dress in size 22! I have been on the chat line twice. The first time the reply’s were so slow I thought it had stopped. The second time i was informed that it was no longer in stock in my size. I asked as I had the jacket would it be possible to find the jumpsuit that matched. At some point during this conversation I was asked to provide proof that I had purchased the items. I found this very insulting. I did receive an apology and was told they would do everything they could to try to find a jumpsuit in my size and a promise was made to email me the following day. I’m still waiting several days later for a reply. I have now returned the jacket and the size 22 dress and hope for a speedy refund.”

Helpful Report

Posted 9 months ago

Hi Maureen, I’m really sorry to hear about the mix-up with your order and the delays you’ve experienced. That isn’t the experience we want you to have. If you’d like us to look into this quickly, please could you contact our customer care team with your order number, the items you received (the lace jacket and the incorrect dress), and the proof of purchase? We’ll investigate right away and work to arrange an appropriate replacement or refund as soon as possible. Kind regards, Team Phase Eight

Posted 9 months ago

“Again Phase Eight wasn't able do deliver my shipment and asks cynically how I find it !!!!!”

Helpful Report

Posted 9 months ago

Hi Janna, I’m really sorry to hear your order has not been delivered, this is not the experience we want our customers to have at all. Please do reach out to customer care with your order details so we can advise for you. Kind regards, Phase Eight Customer Care.

Posted 9 months ago

“the dress came and was the last one they had iin stock it fitted my wife beatiful as it was for my daughters wedding in March. the button was missing on the cuff and the stiching not good on both cuffs a spare button was part of tag we took it to the local stich and spent £18.00 and the dress is great and ready fot the wedding we have perchased many Phase 8 proucts over the years as the fit is great for my wife both at Hoopers in Wilmslow and John Lewis but this on line perchase was bad”

Helpful Report

Posted 9 months ago

Hi there, I’m really sorry the dress had a missing button and stitching issues, and that your online purchase wasn’t up to our usual standards. It’s good to hear the dress itself works after repairs, but that doesn’t meet the Phase Eight experience we aim for. Please do contact our customer care team with your order number and any relevant photos if you need any further assistance. Kind regards, Team Phase Eight

Posted 8 months ago

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