Name: Phase Eight
Rating: 4.31

“Dress arrived in a shocking state. Screwed up, creased and the belt was out of shape. Tried to phone customer services to speak to someone. They were either closed or waited 40mins on hold. I ended up sending the dress back for no other reason than I couldn’t see what it would look like when tried it on and couldn’t get a response from Phase Eight . Awful customer service”

Helpful Report

Posted 7 months ago

Hi Jill, I’m really sorry your dress arrived in such a disappointing condition and that you’ve had trouble reaching our team. This isn’t the experience we want for you. You can also contact our customer care team with your order number by Webchat or Email when our phone lines are so busy. Kind regards, Team Phase Eight

Posted 7 months ago

“Unusually for you I thought the quality was poor and the button fell off before I even tried it on!”

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Posted 7 months ago

Hi Nicole, I’m really sorry to hear about the poor quality. If you’d like us to look into this and resolve it quickly, please share any relevant details to our customer care team so we can investigate. I apologise for any inconvenience caused. Kind regards, Team Phase Eight

Posted 7 months ago

“Bought the jacket would have been just right had there not been a hole in the sleeve. Had to send it back unfortunately. Phase eight did refund the cost plus delivery and did give me a voucher to compensate. Shame they did not have any more in stock as would have been perfect match to my dress”

Helpful Report

Posted 8 months ago

Hi Deborah, Thanks for getting in touch. I’m very sorry that your jacket arrived with a hole. I completely understand how frustrating this must be. Please rest assured that this has been passed on to the relevant team as feedback to help prevent similar issues in the future. I’d also like to recommend using the “Notify Me When Back in Stock” feature on our website. Simply log into your account, navigate to the item you’re interested in, and click on this feature. You’ll receive an email notification as soon as the item is available again. Thank you for your understanding. Warm regards,

Posted 8 months ago

“I've been asked to leave a review of my recent purchase but it's a bit tricky to do so! I ordered the Magie Velvet Jumpsuit for New Years Eve - unfortunately it didn't arrive in time and when it did it still had the security tag attached!! It was then classed as a faulty item so had to be returned - Phase Eight don't offer a replacement service so it was left to me to reorder it by which time it was out of stock! So despite all my efforts I have been left without my jumpsuit so to be asked to leave a review just rubs salt in my wounds.”

Helpful Report

Posted 8 months ago

Hi Fiona, I’m truly sorry for the delays and the security tag issue with your Magie Velvet Jumpsuit, and for the frustration of it being out of stock when you were ready to reorder. I completely understand how disappointing this must be. I’ve noted your experience to help improve our process. I’d also recommend using the “Notify Me When Back in Stock” feature on our website. Simply log into your account, navigate to the item you’re interested in, and click this feature—you’ll receive an email as soon as it’s available again. I can see that the team has also assisted with your refund and offered further support. If you need any additional help, please don’t hesitate to reach out. Warm regards,

Posted 8 months ago

“Runs big fabric screens cheap”

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Posted 8 months ago

“Are you asking me about my experience overall with the garments of Phase eight? Or are you asking me about this exact experience? The purchase of this product?”

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Posted 8 months ago

Hi Debra. Thanks for getting in touch. We’re sorry for the confusion and any frustration this experience with Phase Eight has caused. If you would like to share any thoughts you have regarding any part of your experience with us, please let us know.

Posted 8 months ago

“I placed an order and it never was delivered. What a scam, I had to contact Phase Eight myself because they didn’t know at first what happened. Bad customer service after two and a half week I received a message it was lost and that they would refund it”

Helpful Report

Posted 8 months ago

Hi Nathaly. Thanks for getting in touch. We’re really sorry to hear about the delivery issue and the frustration it caused. I can see that the refund has been issued and I do apologise for the lack of communication regarding your order. We hope to serve you better next time.

Posted 8 months ago

“I was so excited to see this cardigan on your website. I bought it last year in Blue and have been trying to locate it in White but to no avail. Then, in the sale, I found it on the Phase Eight own website in my size! I ordered it. The money was taken out of my account and then I waited and waited for it to arrive. It was over New Year so I wasn't surprised that it hadn't arrived and then out of the blue and email saying the item wasn't available and my money would be refunded. Very poor Phase Eight.”

Helpful Report

Posted 8 months ago

Hi Christine. Thanks for getting in touch. I’m really sorry for the confusion and the disappointment this has caused with your Phase Eight order. If you’d like, we can check if the Blue cardigan is available again in your size in White somewhere in Phase Eight or suggest similar options. Please feel free to reach out to us and we will be more than happy to assist.

Posted 8 months ago

“I ordered and paid for this item on 30/12/25. As of 14/01/26 I have not received the item and no update from Phase Eight as to when I should expect to receive it. I would prefer to cancel and get a refund but website advises that is not possible. Very unhappy with the service received so far.”

Helpful Report

Posted 8 months ago

Hi Natalie. Thanks for getting in touch. We’re really sorry to hear your order hasn’t arrived and that you’ve had no updates. We understand how frustrating this is. To help resolve this quickly, could you please get in contact with us? We will be sure to come to a suitable solution for you.

Posted 8 months ago

“Could do with more recent styles - some are very samey. Fit isn't always that good, and sizing can be way off.”

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Posted 8 months ago

Hi there. Thanks for getting in touch. We’re sorry to hear that you’re not finding our styles fresh and that the fit and sizing haven’t met your expectations. We’ll pass your feedback to our design and product teams to review our range and sizing guidance.

Posted 8 months ago

“I placed an order that has yet to be delivered despite being told it was on the way.”

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Posted 8 months ago

Hi Carol. We’re really sorry to hear your order hasn’t arrived yet. We understand the frustration this has caused. Please do get in contact with us so we can look into this right away for you.

Posted 8 months ago

“Item didn't fit. To return will cost 20 euro plus which I feel is very expensive .no satisfaction when I contacted phase eight about this. Told me " sorry abot that to have a nice day" !!”

Helpful Report

Posted 8 months ago

Hi Elizabeth. Thank you for reaching out to us. We're truly sorry to hear about the inconvenience caused by the return costs and that your experience with us did not meet your expectations. Please know that our returns fees are clearly stated at the time of purchase to ensure full transparency, and we absolutely understand how this can be frustrating. If there is anything more we can do to assist you or if you have any further questions, please don’t hesitate to get in touch.

Posted 8 months ago

“Dress ordered for New Year’s party received a week later, next day delivery paid”

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Posted 8 months ago

Hi Alicja. We’re really sorry to hear your dress arrived a week later than expected, especially after paying for next-day delivery. We understand how frustrating this is. I can see we have emailed you today regarding this order. If there’s anything else we can do, please let us know.

Posted 8 months ago

“Dress never arrived”

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Posted 8 months ago

Hi Winsome. Thanks for getting in touch. We’re really sorry you’re waiting for your dress. I can see we have contacted DX on your behalf and will be sure to follow this up for you.

Posted 8 months ago

“I ordered the dress in two sizes hoping it would be suitable for my son’s forthcoming wedding. Instead of the dresses I ordered I got two black and gold velvet ones and now the one I wanted is out of stock, very disappointing”

Helpful Report

Posted 8 months ago

Hi Jill. Thanks for getting in touch. We’re really sorry to hear you received the wrong dresses and that the one you wanted is now out of stock. This isn’t the experience we want for you. I can see you have had a refund but if we can help trying to source the item at all, please do reach out to us via live chat.

Posted 8 months ago

“I'd write a review if I could but unfortunately I till have not received this order”

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Posted 8 months ago

Hi Patricia, Thank you so much for your feedback and for taking the time to share it. I’m really sorry that your delivery experience didn’t meet your expectations—I completely understand how frustrating this must have been. This isn’t the standard of service we aim to provide, and I’ve shared your feedback with the relevant team to help make improvements. I’ve reviewed your order and can confirm that the issue has now been resolved. We really appreciate your patience while we sorted this out. Thank you again, and please don’t hesitate to reach out if you need anything further. Warm regards,

Posted 8 months ago

“The jumpsuit was nice, but the service was terrible. Paid for next day delivery and it turned up a week later. Far too late for the occasion I needed it for. Was refunded the delivery charge, still waiting on refund for jumpsuit.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback, and we’re very sorry for the delay with your delivery and the frustration this caused. We understand how disappointing it is when an item doesn’t arrive in time for an important occasion. The delivery charge was refunded as soon as the issue was identified, and we can confirm that the refund for the jumpsuit has now also been processed. Please accept our sincere apologies for the service you experienced, and thank you for bringing this to our attention. Kind regards, Phase Eight Customer Care

Posted 8 months ago

“I can't review the item as it has not reached me. Both items have not arrived, I assumed they were both out of stock. Would appreciate you investigate what has happend.”

Helpful Report

Posted 8 months ago

Hi Sarah. Thanks for getting in touch. We’re sorry your items haven’t arrived. I can see that we have contacted Evri for an update on this for you and as soon as we have an update we will let you know via email. I sincerely apologise for the disappointment this has caused. Kind regards, Phase Eight Customer Care

Posted 8 months ago

“The underslip was so static that it was uncomfortable and pointless The dress lower half was nice but the tie around didn’t sit right on one side no matter what I did”

Helpful Report

Posted 8 months ago

Hi Lucy. Thanks for getting in touch. We’re sorry to hear the underslip was static and the dress tie didn’t sit right. I will be sure to pass this feedback onto the design team to review for future. Kind regards, Phase Eight Customer Care

Posted 8 months ago

“You cancelled my order the day before I was supposed to be wearing it.”

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Posted 8 months ago

Hi Tanya. We’re sorry for cancelling your order the day before you were due to wear it. We understand how disappointing this is and we will certainly pass this feedback onto our team. Kind regards, Phase Eight Customer Care

Posted 8 months ago

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