Name: Phase Eight
Rating: 4.31

“I have had to take the dress to a seamstress to ensure that the buttons stay on. The one I tried on in the shop had all but one missing and then the last button fell of whilst trying it on and then the same happened to the dress I ordered online. Poor quality for the cost and I got the dress in the sale - there is no way I would have paid full price. The only reason I haven’t returned it is because it is a beautiful dress, just a shame you don’t pay attention to the little details.”

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Posted 8 months ago

Hi Claire. We’re really sorry to hear about the issues with the dress and the buttons. That shouldn’t happen, especially with a sale item. Your feedback is important to us, it looks like your query has since been resolved. We hope to make your next experience much smoother for you.

Posted 8 months ago

“I ordered the dress as soon as the sale started but a week after ordering, my order was cancelled. Very disappointing. I don’t know why but if the dress was out of stock, it shouldn’t have been listed as available. I potentially missed out on another dress from the sale while I was waiting for the cancelled item to be delivered - by the time I knew the dress wasn’t arriving, many others had sold out. I did get a standard cancellation email eventually but it didn’t specify why my order was cancelled.”

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Posted 8 months ago

Hi Penny. We’re truly sorry for the cancellation and the disappointment it caused. I can understand why this was frustrating, especially if items were shown as available. We’ll look into why the dress was listed and why your order was cancelled. Your feedback is important to us.

Posted 8 months ago

“Expected a better service”

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Posted 8 months ago

Hi Sumudu. We’re truly sorry to hear you expected better service. This must have been disappointing. If you’d like, we can look into what happened and help improve your experience. Please get in touch so we can assist further: https://www.phase-eight.com/here-to-help/contact-us.html

Posted 8 months ago

“I ordered this gift card for Christmas and even paid extra for next day Delivery. There was no mention before ordering saying it wouldn’t be in time for Christmas. It is 5th Jan and it has finally been dispatched. Very disappointed with this service.”

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Posted 8 months ago

Hi Tara. We’re really sorry for the delay and that your gift card didn’t arrive in time for Christmas. This isn’t the experience we want for you. Your feedback is so important to us and we hope to make your next experience a smoother one for you.

Posted 8 months ago

“I ordered this for my wife. However I received a cancellation email which didn't mention any reason.”

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Posted 8 months ago

Hi Soham. We’re really sorry to hear your wife’s order was cancelled without a reason. That isn’t how we aim to help, and we would love to make sure your next order is fulfilled without any concern.

Posted 8 months ago

“Clasp broke after 2 days and filling of the coat comes through the material very very poor quality”

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Posted 8 months ago

Hi there. We’re truly sorry to hear about the clasp breaking after such a short time and the filling showing through the coat. This isn’t what we would expect from our high quality items. It seems your query has now been resolved, but if you need any further assistance, please reach out below. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 8 months ago

“I found it way to big and poorly fitting .Also tried returning it to phase eight in Dublin and they would not take it back very disappointed”

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Posted 8 months ago

Hi Bernadette. We’re really sorry to hear the item didn’t fit well and that your return experience in Dublin was disappointing. We’d love to help you find a better fit or a suitable alternative. Please get in touch so we can assist with options and next steps. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 8 months ago

“I have still not received my item and no email from actually Phase 8, apologising or giving a timeline. Just an email rating Phase 8 on an item I've not received yet. It was ordered 17 DEC and it is now 2 jan.”

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Posted 8 months ago

Hi Tracey. We’re truly sorry for the delay and for the lack of communication about your order. This isn’t the experience we want you to have, and we understand how frustrating this must be. Your query has since been resolved, and we look forward to making your next experience perfect for you.

Posted 8 months ago

“The blouse had a large tear on the seam near the buttons . Obviously hadn’t been quality checked before sending. It was also creased.”

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Posted 8 months ago

Hi there. We’re so sorry to hear the blouse arrived with a large tear and was creased. This isn’t up to our standards, and we are pleased to see that this has since been resolved for you. We would love to make sure your next order is perfect for you.

Posted 8 months ago

“See above comment regarding Phase Eight report back.”

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Posted 8 months ago

Hi Sonia. We’re really sorry for the trouble with Phase Eight. Your feedback is important to us and we appreciate you taking the time to reach out to us.

Posted 8 months ago

“I was not refunded my full money back due to faulty goods.”

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Posted 8 months ago

Hi there. I’m really sorry to hear you didn’t receive a full refund for faulty goods. This has since been resolved for you, thank you for reaching out to us so that we could put this right.

Posted 8 months ago

“My order didn’t arrive in order for me to recommend it. I am very upset with you delivery company they lost my dress.”

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Posted 8 months ago

Hi Margaret. We’re genuinely sorry to hear your order didn’t arrive in order and that the delivery company lost your dress. This must be very frustrating. Your query has since been resolved, but we hope to make your next experience a better one.

Posted 8 months ago

“What a cheek!! You ask me to review the product but I still have not received it”

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Posted 8 months ago

Hi Rini. We’re really sorry to hear you had not received your order yet, that’s not the experience we want for you. Your order has since been received and we hope it is perfect for you. We look forwarding to making sure your next delivery is a smoother one.

Posted 8 months ago

“Still haven’t received and am still waiting a response from phase eight”

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Posted 9 months ago

Hi Maria. We’re truly so sorry you had not received your order or a response yet, that isn’t what we want for you. We would love to make your next experience a better one, as this query has now been resolved.

Posted 8 months ago

“I have not received the shoes. They are way over their expected date!! Very poor and very disappointing.”

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Posted 9 months ago

Hi Bridgit. We’re really sorry to hear your shoes haven’t arrived and are late beyond the expected date. This isn’t what we’d expect. These have since been refunded for you. We hope to make your next experience a smoother one.

Posted 8 months ago

“Not received them how can I judge”

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Posted 9 months ago

Hi Carol. We’re really sorry you didn't receive your order. It looks like this has since been resolved for you by our Customer Care Team. Please let us know if you need any further assistance.

Posted 8 months ago

“I ordered a 12 in the Candice Zip and was sent a 14.”

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Posted 9 months ago

Hi Shauna. We’re really sorry to hear you received the wrong size. That isn’t our usual standard in the slightest. It looks like this has since been resolved for you. We look forward to making your next purchase perfect for you.

Posted 8 months ago

“Absolutely awful- treated like rubbish by your delivery agent who abandoned the box on a path in heavy rain. Unsecure, unsafe and totally unacceptable”

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Posted 9 months ago

Hi Keith. We're truly so sorry to hear about the delivery experience, we know how disappointing this must have been. We would love to make your next experience a much better one. Thank you for your feedback.

Posted 8 months ago

“Slow delivery, no shipping updates.”

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Posted 9 months ago

Hi there. We’re so sorry about the slow delivery and lack of shipping updates, that isn’t what we’d expect from Phase Eight. We would love to make sure your next delivery is smoother.

Posted 8 months ago

“has still not been delivered”

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Posted 9 months ago

Hello there. We’re really sorry to hear your order hasn’t been delivered yet, we appreciate how frustrating this has been. Your query has since been resolved, we'd love to make your next purchase a smoother one.

Posted 8 months ago

Phase Eight Reviews