Name: Phase Eight
Rating: 4.31

“Not helpful when items are faulty and not prepared to pay 3 times to try and get an outfit that is suitable”

Posted 9 months ago

We’re really sorry to hear you’ve had such a frustrating experience with faulty items and the repeated returns. That isn’t the standard we aim for, and we’d like to help resolve this quickly. Please reach out to us through the link below so we can assist. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 9 months ago

“As I never received this item and I have asked for a full refund which has not been forthcoming. I am not impressed with Phase Eight service.”

Helpful Report

Posted 9 months ago

We’re really sorry to hear you haven’t received your item and that your refund hasn’t been processed. This isn’t the experience we want for you, and we’d like to help resolve it quickly. Your refund has been put through today for you. We would love to make your next experience a better one.

Posted 9 months ago

“I have not received this jumper yet”

Helpful Report

Posted 9 months ago

We’re very sorry you haven’t received your jumper yet, Una. It looks like your query has since been resolved for you. We look forward to making your next purchase a better one.

Posted 9 months ago

“Disappointed”

Helpful Report

Posted 9 months ago

We’re really sorry to hear you’re feeling disappointed. We’d like to help make this right. Please let us know what didn’t meet your expectations, or if you’d like guidance on a better fit or alternative item. Please contact us through the link below so we can assist you. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 9 months ago

“Not good in the customer service department I'm afraid”

Helpful Report

Posted 9 months ago

We’re very sorry that your experience with our customer service was disappointing, Paula. We understand how frustrating this must have been and regret that our support did not meet your expectations. Thank you for sharing your feedback, a member of our team will be in touch to fully resolve your query for you.

Posted 9 months ago

“Rubbish support when trying to query an order”

Helpful Report

Posted 9 months ago

We’re so sorry that you experienced poor support when trying to query your order, Susan. We understand how frustrating this must have been, thank you for sharing your feedback. If your query is still outstanding, please reach out to us again through the link below. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 9 months ago

“beautiful jumpsuit - ordered four in different sizes across petite and regular range but every one had the same large white stain on the left hand side on the chest and had to return them all. Tried to contact phase eight but was unable either by email - directed me to the live chat; live chat said there was no one to speak and ended each message. Shame as would have loved to keep the jumpsuit but standard and communication was shocking”

Helpful Report

Posted 9 months ago

We’re truly sorry that the jumpsuits you ordered arrived with a defect and that you were unable to get in touch with us for assistance. We understand how concerning this must have been, especially as you were hoping to keep them, and we regret that both the quality of the items and our communication fell short of your expectations. Thank you for sharing your experience, you can reach us directly through the link below. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 9 months ago

“Item not delivered and no update.”

Helpful Report

Posted 9 months ago

We’re incredibly sorry that your item hasn’t been delivered and that you’ve not received any update. We understand how disappointing and inconvenient this must be, and we regret that our communication has fallen short. Thank you for letting us know, please reach out to us via the link below so that we can resolve this for you. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 9 months ago

“When will my order be shipped???”

Helpful Report

Posted 9 months ago

We’re so sorry for the uncertainty around your order and understand how frustrating it is to be left waiting, Tanya. We regret that you haven’t received an update on your shipment yet, and we appreciate you raising this so we can work to improve our communication moving forward.

Posted 9 months ago

“I had to wait long in the phone queue and then was cut off. I tried the live chat and was cut off the first time so I emailed (when I eventually found the address). Then I tried the live chat the next day and was refunded the postage. An email followed asking me to wait for a further period before contacting them should it not arrive.”

Helpful Report

Posted 9 months ago

We’re truly sorry for the delay with your dress and for the lack of response to your email, Rhona. We understand how disappointing this must have been, especially after paying for Next Day delivery, and we deeply regret that our service fell short of your expectations. Thank you for raising your concerns so that we can work to improve for your next purchase.

Posted 9 months ago

“I paid for next day delivery. The dress wasn’t even dispatched until 15:00 on the next day. Your website gave an estimated date of four days later. Despite calling customer services to have the phone disconnected and trying the chat which was totally hopeless, I gave up. No disclaimer on your website for delays to next day delivery, clearly are. Need to get your act sorted P8.”

Helpful Report

Posted 9 months ago

We’re truly sorry to hear about the delay with your dress Gerry, and completely understand your frustration, especially after paying for next day delivery. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can review your order and ensure a resolution, whether that’s a refund or further assistance with your delivery. Thank you for bringing this to our attention, and we apologize for the inconvenience caused.

Posted 9 months ago

“Still not received my dress after 10 days and impossible to get through to customer services”

Helpful Report

Posted 9 months ago

We’re very sorry to hear that your dress hasn’t arrived and completely understand your frustration Jane, especially after trying to contact customer services. It looks like we have since been in touch to resolve your query for you. Thank you for bringing this to our attention, and we apologise for the inconvenience caused.

Posted 9 months ago

“Cowherd is my order . I have tried three times to contact cusservices but to no avail . I keep checking Evri and all they keep telling me is that it will come on the next working day - obviously I don’t think much of this sort of service from either company”

Helpful Report

Posted 9 months ago

We’re very sorry to hear about the delay with your order and completely understand your disappointment, especially after multiple attempts to contact us. We can see that our team have since been in touch and have since been looking into making sure this is resolved for you. Thank you for bringing this to our attention, and we apologise for the upset caused.

Posted 9 months ago

“Very disappointed with Phase Eight and their customer service . Nothing has been done about my coat that I have never received and I have paid for it !!”

Helpful Report

Posted 9 months ago

We’re incredibly sorry to hear that you haven’t received your coat and completely understand your frustration, especially after payment. It looks like our team have since resolved this for you. Thank you for bringing this to our attention, and we apologise for the inconvenience caused.

Posted 9 months ago

“Item not received”

Helpful Report

Posted 9 months ago

We’re very sorry to hear that your item hasn’t been received and completely understand your frustration. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can investigate your order and ensure it’s delivered or a refund is issued promptly. Thank you for bringing this to our attention.

Posted 9 months ago

“There has been enough feedback about this dress, which they have been producing for years, that they should have taken the time to improve it. Poor show Phase Eight.”

Helpful Report

Posted 9 months ago

We’re sorry to hear that the dress didn’t meet your expectations and completely understand your disappointment. Thank you for sharing your thoughts. We hope to make your next purchase perfect for you.

Posted 9 months ago

“Order not received after 1 week of waiting for next day delivery. Phone lines ring and ring then you get a message to tell you ring back later and it cuts off just before ten minutes of waiting. Chat doesn’t work - it says it doesn’t understand. I’m waiting , hoping I’ll get my money back if I eventfully manage to speak to someone. No matter how tempted I am in the future by their lovely clothes, I’ll not risk it”

Helpful Report

Posted 9 months ago

We’re very sorry to hear about the delay with your order and the difficulties you’ve had trying to reach us, Katie. We completely understand your frustration and want to resolve this promptly. It looks like your query has since been resolved by our friendly customer care team. Thank you for bringing this to our attention, and we apologise for the inconvenience caused.

Posted 9 months ago

“I’m disappointed with this item it arrived in a terrible state of this is Joe Phase Eight is selling their clothes then they need reflect this in the price”

Helpful Report

Posted 9 months ago

We’re very sorry to hear that your item arrived in a poor condition and completely understand your disappointment. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can discuss a resolution, whether that’s a replacement or a refund. Thank you for bringing this to our attention.

Posted 9 months ago

“Paid for the top and didn’t receive. No email confirmation what the problem was.”

Helpful Report

Posted 9 months ago

We’re very sorry to hear that you haven’t received your top and completely understand your distress, especially without an email confirmation. Your order has since been refunded for you. We look forward to restoring your faith in the future. Thank you for bringing this to our attention.

Posted 9 months ago

“Dress never arrived. Customer Services number discontinued. Only means of contact was live chat. Was offered refund and £20 compensation voucher which was emailed a day later by which time dress was sold out. Even with voucher cost would have been higher than when discounted. No confirmation of refund received to date.”

Helpful Report

Posted 9 months ago

We’re so sorry to hear about the issues with your order and completely understand your frustration, especially with the delayed refund and the voucher timing. We have since been able to resolve your query for you and issue your refund. Thank you for bringing this to our attention, and we apologise for the inconvenience caused.

Posted 9 months ago

Phase Eight Reviews