Name: Phase Eight
Rating: 4.31

“Order never arrived!”

Posted 9 months ago

Good morning, Thank you for your feedback, and we’re very sorry to hear that your order never arrived. This is certainly not the experience we want for our customers. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“To receive the same item twice and for it to be faulty on each occasion is a very poor experience.”

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Posted 9 months ago

Good morning, Thank you for taking the time to share your feedback. We’re very sorry to hear that you received the same item twice and that it was faulty on both occasions that’s extremely disappointing and far from the standard we aim to deliver. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“Use a better delivery company, Evri are without doubt the very worst”

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Posted 9 months ago

Good morning, we understand how frustrating this can be. Please be assured that we’re continuously reviewing our courier partnerships, and comments like yours are incredibly important in helping us improve. If you’ve experienced a specific issue with your order, our customer service team would be happy to look into it for you. Thank you again for taking the time to let us know. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“Not impressed that I'm supposed to pay for the return when I received the wrong product and the wrong size!”

Helpful Report

Posted 9 months ago

Good morning, Thank you for your review, and we’re very sorry to hear that you received the wrong product and size that’s incredibly frustrating and not the experience we want for our customers. You should never be asked to pay for a return when the error is ours. Rest assured this will be investigated internally to ensure that this does not happen again. Thank you for bringing this to our attention, and our apologies for the inconvenience caused. Kind Regards - Hobbs Customer Care

Posted 9 months ago

“Previous products have been very good. But I think they have lost their way”

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Posted 9 months ago

Good morning, Thank you for sharing your feedback. We’re sorry to hear that your recent experience hasn’t met your expectations. We truly value your loyalty and your thoughts, and we’ll share your comments with the relevant teams to help us improve and get back on track. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“Problem with order not being delivered the shop by Evri. Shop say online so go to them. Tried Chatbot but waited 7mins for a person to talk to me and then gave up. Rang number but told due to an issue no calls being taken. Wrote to them got an automated response about me wanting a refund!!”

Helpful Report

Posted 9 months ago

Good morning, We’re very sorry to hear about the issues you’ve had with your delivery and the difficulties trying to get in touch with us. We completely understand how frustrating this must be, especially when your attempts to resolve it through chat, phone, and email haven’t been successful. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“The service was non existent, the dress showed in stock, so I ordered and payed for it, but the next day it was cancelled without a reason money refunded 2 days later.”

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Posted 9 months ago

Good morning, We’re very sorry to hear about your experience. Having your order cancelled unexpectedly is frustrating, and we apologise for any inconvenience caused by the delay in your refund. This is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“No response re return so very bad service”

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Posted 9 months ago

Good morning, We’re very sorry to hear about the delay in processing your return and completely understand your frustration. This is far below the service standard we aim to provide. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“Asked to review when delivery delayed and not yet received Very disappointing as they were meant to be for a party tonight”

Helpful Report

Posted 9 months ago

Good morning, We’re very sorry to hear about the delay and completely understand your frustration, especially as the items were needed for a special occasion. This is not the experience we want for our customers. Rest assured this will be investigated internally to ensure that this does not happen again. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“Rubbish absolutely”

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Posted 9 months ago

We’re very sorry to hear that your experience was so disappointing. Your feedback is important, and we’d like the chance to understand what went wrong. Please contact us so we can address the issue and make things right. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“Appalling customer service on line”

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Posted 9 months ago

Good morning, We’re very sorry to hear about your experience and completely understand your frustration. This is far from the level of service we aim to provide. Rest assured this will be investigated to ensure that the service is improved. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“as above, very disappointed”

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Posted 9 months ago

Thank you for your feedback. We’re very sorry to hear that you’re disappointed, and we appreciate you sharing your concerns with us. We hope to make your next experience a better one.

Posted 9 months ago

“At the moment very disappointed”

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Posted 9 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards Phase Eight Customer Care

Posted 9 months ago

“Phase eight refunded items quickly”

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Posted 9 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so glad to hear that you received your refund quickly and provided with a smooth refund process. Kind Regards

Posted 9 months ago

“I ordered it next day delivery a week ago and I still haven’t heard when it will be delivered (Evri’s fault)”

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Posted 9 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order, this is not the service I wish to provide our customers at all. Rest assured I will be contacting Evri to ensure that your query is resolved. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“Well it would be nice to be in position to do a review, however some 2 weeks after placing order, the dress has not arrived in store allocated for pick up. Refund process is proving to be rather tedious and protracted…. Envisage contacting Amex pdq to put transaction into dispute!”

Helpful Report

Posted 9 months ago

Good afternoon, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. Waiting two weeks for a Click & Collect order is completely unacceptable, and I understand how frustrating this must be especially when the refund process has already felt lengthy for you. Please be assured that I will personally look into this as a priority to ensure your refund is completed as quickly as possible. You should never be left feeling that you need to escalate to your card provider, and I’m committed to resolving this for you without any further inconvenience. Once again, I sincerely apologise for the inconvenience caused, and I appreciate your patience while I put this right. Kind regards, Phase Eight Customer Care

Posted 9 months ago

“Gave one star due to condition of 1 of the dresses I ordered. Others were fine”

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Posted 9 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the way one of your garments was delivered. This is not the service I wish to provide our customers at all and I can completely understand your frustration on the matter. Rest assured this will be looked in to. Kind Regards - Phase Eight Customer Care

Posted 9 months ago

“Useless service”

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Posted 9 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you were not happy with the service provided to you. We always aim to provide a 5* service so I am disappointed to see that your experience did no reflect our values. Rest assured this will be reported. Kind Regards- Phase Eight Customer Care

Posted 9 months ago

“Nice website, but very bad delivery”

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Posted 9 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you were not happy with the delivery service provided to you, rest assured this will be investigated internally to ensure that service is improved. Kind Regards

Posted 9 months ago

“Disappointing delivery times. Still no dress”

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Posted 9 months ago

Good morning Susan. We’re very sorry to hear about the delayed delivery and that you still haven’t received the dress. Your feedback is important to us and we are actively looking into this for you today. We look forward to restoring your faith in Phase Eight soon.

Posted 9 months ago

Phase Eight Reviews