Name: Phase Eight
Rating: 4.31

“Can’t until dress is received”

Posted 10 months ago

Good morning Norma, we're so sorry to hear you can’t proceed until the dress is received. This isn’t the level of service we aim for. I can see that this has since been resolved for you and if you need anything else, please do reach out.

Posted 9 months ago

“For the second time, in a short while, I have not received my order. Still trying to find out why. I'm disappointed with it all.”

Helpful Report

Posted 10 months ago

Good morning, I am so sorry to hear that you have not received your order yet, this certainly is not the level of service I wish to provide our customers at all and I can completely understand your frustration on the matter. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“as above..disaster”

Helpful Report

Posted 10 months ago

Good morning, I am so sorry to hear that you are not happy with the service provided to you. This is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Disappointing”

Helpful Report

Posted 10 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be investigated internally. Kind Regards Phase Eight Customer Care

Posted 10 months ago

“Late delivery of order snd when it did arrive there was a completely different dress from what was ordered!! Trying to phone to rectify was a nightmare !!! Poor, poor service……. Not what I expect from this company!”

Helpful Report

Posted 10 months ago

Good morning, Thank you for your feedback, and we’re very sorry to hear about the issues with your recent order. A delayed delivery followed by receiving the wrong item is incredibly frustrating, and we understand how disappointing this experience must have been. The difficulty you had reaching us by phone only adds to that frustration, and we apologise sincerely. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention so we can address what went wrong. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Phase Eight dispatched the item in good time. However, they have chosen Evri as the courier. My jumper has been with Evri for 5 days and has not been delivered despite me raising a query and customer services being involved. Phase Eight needs to contract with a reliable delivery service.”

Helpful Report

Posted 10 months ago

Good morning, Thank you for your feedback. I’m glad to hear your item was dispatched promptly, but I’m really sorry that the delivery has let you down. Waiting several days with no progress especially after raising a query is understandably frustrating. We completely appreciate your concerns, and your comments about our courier choice have been passed on to the relevant team. We are continually reviewing our delivery partners to ensure we provide a reliable service, and feedback like yours is an important part of that process. Thank you for taking the time to let us know, and I’m sorry again for the inconvenience this delay has caused. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“I think Evri is an awful delivery company so won't buy from Phase Eight again”

Helpful Report

Posted 10 months ago

Good morning, Thank you for your feedback, and I’m really sorry to hear that your experience with Evri has put you off shopping with us. We understand how important reliable delivery is, and I’m sorry that this hasn’t been your experience. Your comments have been passed on to the team, as we’re continually reviewing our delivery partners to ensure our customers receive the service they expect. We appreciate you taking the time to share this, and we hope we’ll have the chance to restore your confidence in us in the future. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Hard to review when I’ve not even received the item yet”

Helpful Report

Posted 10 months ago

Good morning, Thank you for your feedback. I’m sorry to hear that your item hasn’t arrived yet I completely understand how frustrating that must be. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Appalling service from DX delivery who scheduled delivery each day then perpetually abandoned or cancelled it. This went on for 6 days in a row. When the jacket eventually did arrive, there was a hole in the collar. Contacting Phase Eight’s tortuously slow ‘live chat’ was the only way to contact the company and took well over an hour in waiting for responses. I ordered another jacket and the scheduled delivery was abandoned by DX once again. The jacket is lovely, but I will never buy anything direct from Phase Eight again. The phone numbers on their website are defunct and their customer service is abysmal.”

Helpful Report

Posted 10 months ago

Good morning, I’m very sorry to hear about your experience it sounds incredibly frustrating. Delays and repeated issues with DX delivery, combined with the damage to your jacket and the difficulties you faced reaching customer service, are absolutely not the experience we want for our customers. Your feedback about our delivery process, live chat, and phone accessibility is extremely important, and I’ll ensure it’s passed on to the relevant teams so they can review and improve these areas. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“They offered a £15 refund last year despite it ruining my celebration. And this year they offered £20 which could not even pay to fix the zip. I was told to go and find someone cheaper than Timpson to fix the zip”

Helpful Report

Posted 10 months ago

Good morning, I’m really sorry to hear about your ongoing frustration and that our previous offers didn’t meet the impact this issue has had on you. I completely understand how upsetting it must have been to have your celebration affected and then feel unsupported when the zip needed repair. Your feedback about the handling of this situation and the guidance you were given is very important, and I’ll ensure it’s passed on to the relevant team so it can be reviewed. Thank you for taking the time to share your experience, and again, I sincerely apologize for the inconvenience and disappointment caused. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“I still have not received my coat. Poor service”

Helpful Report

Posted 10 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that this does not happen again. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Item still not received. Poor customer service. Disappointing”

Helpful Report

Posted 10 months ago

Good morning, I’m very sorry that your item hasn’t arrived and that your experience with our customer service has been disappointing. We completely understand how frustrating this must be. Rest assured this will be investigated internally to ensure the service is improved. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“You should consider using a different carrier. No tracking available or updates for Evri”

Helpful Report

Posted 10 months ago

Good morning, Thank you for your feedback. I’m sorry that your experience with Evri has been frustrating, especially with the lack of tracking and updates. We understand how important reliable delivery is, and your comments will be passed on to our team who review our courier services. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Shoddy materials”

Helpful Report

Posted 10 months ago

Good morning, I’m sorry to hear that you’re disappointed with the materials of your item. We aim to maintain high standards in all our products, and your feedback is important to us. Rest assured this will be reported. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Unbelievably poor customer service. Item never arrived and the store unhelpful. When this item had obviously not arrived why was a replacement not sent ? Extremely disappointed and frustrated with the whole experience. I now have to drive to Dorchester and pay for parking to try and get a refund. Is this how Phase Eight treat customers?”

Helpful Report

Posted 10 months ago

Good morning, I’m very sorry to hear about your experience. It’s completely understandable to feel frustrated and disappointed when an item doesn’t arrive, and that a replacement wasn’t offered, leaving you having to travel to the store for a refund. This is not the standard of service we aim to provide. Rest assured this will be reported. Kind Regards Phase Eight Customer Care

Posted 10 months ago

“Paid for next day delivery, arrived day late, dress arrived with no belt, Phase Eight not responding to emails. Poor service”

Helpful Report

Posted 10 months ago

Good morning, I’m very sorry to hear about the delay with your delivery and that your dress arrived missing the belt. I completely understand how frustrating this must be, especially after paying for next day delivery and not receiving a response to your emails. Rest assured this will be investigated internally. Kind Regards Phase Eight Customer Care

Posted 10 months ago

“great purchases usually”

Helpful Report

Posted 10 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be looked into. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“I would have liked a reply to my online chat as l had asked why l was still charged for the postage despite the item being not fit for purpose.”

Helpful Report

Posted 10 months ago

Good morning, Thank you for getting in touch, and I’m very sorry you didn’t receive a reply to your online chat that’s certainly not the experience we want for our customers. I completely understand your concern about being charged postage for an item that was not fit for purpose. If a product is faulty or doesn’t meet expected standards, you absolutely shouldn’t be responsible for return postage costs. Rest assured this will be investigated internally. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Although I did not recieve the dress I ordered, nothing else was given to me for the inconvenience of having to send back the same incorrect purchase twice. I would gave expected a voucher towards another dress or for the correct dress to be sent to me.”

Helpful Report

Posted 10 months ago

Good morning, Thank you for reaching out, and I’m truly sorry for the inconvenience you’ve experienced. I completely understand how frustrating it must have been to receive the incorrect item twice, especially after taking the time to return it. Rest assured this will be investigated internally. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Disappointed”

Helpful Report

Posted 10 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be investigated internally. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

Phase Eight Reviews