Name: Phase Eight
Rating: 4.31

“Disappointed”

Posted 10 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be investigated internally. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Returned the dress nearly a week ago but have had no acknowledgement or a refund”

Helpful Report

Posted 10 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your refund yet, this is not the service I wish to provide our customers at all. Please do reach out to our customer care team directly providing your proof of postage and I will be sure to process a refund for you. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Very long delivery window and poor courier service. Lack of help from customer services.”

Helpful Report

Posted 10 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the delivery service, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that the service is improved. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“This order has been a total disaster, due I believe to Evri. In the end I cancelled as I wanted the jacket for a special occasion which had already passed and no one could tell me what had happened or when I might get the delivery. I would recommend that anyone who places an order is prepared to be disapppointed by non-delivery and a lot of agravation in sorting it out. I expected better customer service from such a well known brand but they didn't appear to be bothered by my problems. I will not buy anything from Phase Eight again.”

Helpful Report

Posted 10 months ago

Good morning, We’re truly sorry to hear about your disappointing experience especially when your order was needed for a special occasion. This certainly isn’t the level of service we aim to provide, and we completely understand your frustration, rest assured this will be reported. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Terrible customer service unable to contact them via email or call and the online chat is rubbish.”

Helpful Report

Posted 10 months ago

Good morning, We’re really sorry to hear about your experience and the difficulty you’ve had reaching us that’s certainly not the level of service we aim to provide and completely understand how important it is for all customers to be able to get through to us. Rest assured this will be investigated internally. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Customer service is difficult to make contact with. I am currently trying to return the two items from the Republic of Ireland ,I’m following instructions emailed to me re Global e but my order code is not recognised. Can you please advise ?”

Helpful Report

Posted 10 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are having difficulty with getting in contact with us and returning your item, this is not the service I wish to provide our customers at all, please reach out to our global E team directly, they can assist with any returns queries and issues you may have. Kind Regards - Phase Eight Customer Care

Posted 10 months ago

“Evri delivery!!!!!!!!”

Helpful Report

Posted 10 months ago

Thank you for sharing your thoughts, Maxine. We're really sorry to hear about your experience with the delivery service. We understand how frustrating that can be. Your feedback is crucial to us as we constantly strive to improve our services. If there's anything we can assist you with in particular, please don't hesitate to get in touch below. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 10 months ago

“They don’t send coms re orders only marketing”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Andrea. We're truly sorry to hear that you haven't received the communications you expected regarding your order. Your feedback is important to us, as we make sure to send all notification processes to our customers. If you have any further questions or concerns, please feel free to reach out to us directly. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 10 months ago

“Parcel lost by your useless courier Evri”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Ruth. We're truly sorry to hear about the issues with the courier service. We understand how frustrating it can be to experience delays. We can see that our great Customer Care Team have since resolved this for you. We would love to restore your faith in us through your next purchase.

Posted 10 months ago

“I have not received a response so far; the jacket/dress was not delivered via DPD. My correct delivery address: Birgit Derwanz-Dahlmann Am Alten Jagdstern 5 D-14547 Beelitz I request delivery to the correct address.”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Birgit. We are so sorry to hear that your delivery hasn't arrived and that you haven't received a response yet. We have noted your address and want to ensure that your request is processed as quickly as possible. Please don't hesitate to contact us directly so we can assist you further. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 10 months ago

“Delivered in a paper bag Not folded Pleated skirt of the dress completely ruined by being put a awful packaging Quality that bad I returned the dress Still waiting for a refund which I am not happy about either Received proof of return with no acknowledgment”

Helpful Report

Posted 10 months ago

Thank you for your feedback, Karon. We sincerely apologise for the condition in which your dress arrived and the inconvenience this has caused you. We always aim to provide a positive experience, and make sure your order is packaged to a high standard. Regarding your refund, we understand how important this is and appreciate your patience. Please don’t hesitate to reach out to us through the link below if you need further assistance. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 10 months ago

“Have not received items , tried chasing customer service very poor”

Helpful Report

Posted 10 months ago

Thank you for your review. We’re truly sorry to hear that you haven’t received your items and that our Customer Service didn’t meet your expectations. We appreciate your feedback and want to resolve this for you. Our wonderful Customer Care Team will be in touch today to make sure this is swiftly resolved.

Posted 10 months ago

“Haven't received item so can't review!!”

Helpful Report

Posted 10 months ago

Thank you for your review, Rachel. We're very sorry to hear that you haven't received your item yet. We strive for a timely delivery, and your experience is important to us. Please reach out to us through the link below, so that we can assist you further. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 10 months ago

“I tried to ring phase eight, but could not find a phone number. The email I sent to customer services came back as undelivered. Very disappointing.”

Helpful Report

Posted 10 months ago

Thank you for your review. We're truly sorry to hear that you experienced difficulties reaching our customer service. This is not the level of support we aim to provide, and we appreciate your feedback. If you need still need assistance, please contact us through the link below. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 10 months ago

“I have been very disappointed with the delivery experience, or should I say, lack of delivery experience. I have tried to speak to someone and that was difficult too. I lodged an on line complaint but that has not been addressed yet.”

Helpful Report

Posted 10 months ago

Thank you for your recent review. We're genuinely sorry to hear about your disappointing delivery experience and the challenges you faced in reaching out to us. We aim to provide clear and effective support, and it's disappointing to learn that we fell short in this instance. Your feedback is crucial, and we can see that our fantastic Customer Care Team have since resolved this for you. We would love to have you shop with us again soon.

Posted 10 months ago

“Very good quality and amazing outfits never been disappointed before”

Helpful Report

Posted 10 months ago

Thank you for your review, Kim. We truly appreciate your feedback and are delighted to hear you’ve enjoyed our quality and outfits in the past. However, we’re sorry to learn that your recent experience fell short of expectations. Please reach out to us, as we’d love to assist you further. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 10 months ago

“Quite fed up with trying to buy from you”

Helpful Report

Posted 10 months ago

Thank you for your review, Lynn. We're truly sorry to hear that you're feeling fed up with your attempts to shop with us. We always aim to provide a seamless shopping experience and your feedback is crucial. Our Customer Care Team have been in contact with you already to make sure your query is resolved. We look forward to making your next shopping trip a smoother one.

Posted 10 months ago

“Very disappointed that the incorrect size was sent.”

Helpful Report

Posted 10 months ago

Good morning, We’re very sorry to hear that you received the incorrect size we completely understand how disappointing that must have been. Rest assured this will be reported to ensure that the sizing is accurate in future. Kind Regards Phase Eight Customer Care

Posted 10 months ago

“Still dealing with this dress fault”

Helpful Report

Posted 10 months ago

Thank you for reaching out, Isobel. We're genuinely sorry to hear that you're still dealing with an issue related to your dress. We can see that your query is actively being resolved by our wonderful Customer Care Team, who are determined to put this right for you. We are eager to turn this experience around for you.

Posted 10 months ago

“One star on this occasion Everything I have bought from your company to date has been spot on for quality and fit. I was aghast when I took the trousers out of the wrapper! Was more like Primart/H&M quality not £110 worth more like out of a jumble sale Poor pick by your buyer!,, I would have added pics but I do not know how to drag files. I AM ENORMOUSLY DISAPPOINTED”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your thoughts, Lillian. We're truly sorry to hear that the trousers did not meet the quality standards we aim for. Your feedback is incredibly valuable, and we will share your comments with our buying team to ensure improvements. We look forward to you giving us another chance in the future to provide you with the quality you deserve.

Posted 10 months ago

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