Name: Phase Eight
Rating: 4.31

“It’s almost a week overdue for delivery and has been showing out for delivery every day. Customer Service has not resolved my issue despite emailing daily. I cannot review the product as I am still to receive it. Disappointed with the lack of service, no comment on the coat.”

Helpful Report

Posted 9 months ago

We’re incredibly sorry to hear about the delay with your coat and completely understand your frustration, especially after daily attempts to contact us. Our team have since been able to resolve this for you and get your refund to you Sandy. Thank you for your patience, we hope to restore your faith in the future.

Posted 9 months ago

“Coat was ordered on the 22nd of November, still waiting for delivery. Phoned customer services (which took forever to get through too) item has supposedly being dispatched, try to track parcel and all you get from courier is " we are very busy item will delivered soon"”

Helpful Report

Posted 9 months ago

We’re very sorry to hear about the delay with your coat and completely understand how frustrating this must be, especially after trying to track your order Andrew. Our team have since been in touch and seem to have resolved your query for you, which is fantastic. Thank you for your patience and for bringing this to our attention.

Posted 9 months ago

“See above - the coat is great - packaging & response time not good!”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We’re glad to hear you’re happy with the coat, but we’re very sorry that the packaging and response time didn’t meet your expectations. We hope to make sure your next purchase is perfect for you.

Posted 9 months ago

“You're delivery service is not good after two weeks and several phone calls my jumper still turned up.”

Helpful Report

Posted 9 months ago

We’re very sorry to hear about the delay with your jumper and completely understand how frustrating this has been, especially after multiple attempts to get in touch Diane. It looks like our wonderful team have since been able to resolve this for you. Thank you for your patience and for bringing this to our attention.

Posted 9 months ago

“Still not received my order yet!!!”

Helpful Report

Posted 9 months ago

We’re very sorry to hear that you haven’t received your order yet and completely understand how frustrating this must be. It looks like our friendly team have since been in touch and have resolved this for you. Thank you for your patience.

Posted 9 months ago

“Poor, poor service. Thi k you should re think who you use as your courier service as well.”

Helpful Report

Posted 9 months ago

We’re very sorry to hear about your experience, Gillian. We appreciate your feedback regarding our courier service. We would love to address your concerns, please reach out to us through the link below. https://www.phase-eight.com/here-to-help/contact-us.html Thank you for bringing this to our attention.

Posted 9 months ago

“I ordered this jumpsuit for a wedding this week the jumpsuit arrived but the polka dot over shirt wasn't in the package!!! I have tried to contact Phase eight every day by email and chat to no avail im really disappointed with their customer service!!! I will be returning the said item and will not be shopping with Phase eight again !!!”

Helpful Report

Posted 9 months ago

We’re very sorry to hear that the polka dot overshirt was missing from your order Rosemary, and completely understand your frustration, especially with an upcoming event. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can resolve this issue, arrange a return, or issue a refund promptly. Thank you for bringing this to our attention, and we apologise for the inconvenience caused.

Posted 9 months ago

“Very disappointed in quality no wonder there are not many shops left”

Helpful Report

Posted 9 months ago

We’re really sorry to hear that you’re disappointed with the quality of your item and completely understand your frustration. Thank you for sharing your feedback, and we hope to restore your faith in us with your next purchase, Anne.

Posted 9 months ago

“feel misled on the fabric and colour”

Helpful Report

Posted 9 months ago

We’re sorry to hear that you feel misled regarding the fabric and colour of your item. We completely understand how disappointing this can be. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can discuss a resolution and make this right for you. Thank you for bringing this to our attention.

Posted 9 months ago

“Phase eight poor customer service no responses to calls or live chat during office hours”

Helpful Report

Posted 9 months ago

We’re very sorry to hear about the difficulty you’ve had reaching us and completely understand your distress. We will have a member of our team reach out to you today to resolve your query for you Kavita. Thank you for your patience.

Posted 9 months ago

“Your customer service is abysmal”

Helpful Report

Posted 9 months ago

We’re very sorry to hear about your experience and understand how disappointing this must be. It looks like your query has since been resolved. Thank you for bringing this to our attention. We would love to restore your faith in Phase Eight.

Posted 9 months ago

“I am missing this Aida dress it’s not been delivered yet I have been charged Please contact me to explain when I will get it or issue refund”

Helpful Report

Posted 9 months ago

We’re really sorry to hear your Aida dress hasn’t arrived yet Joanna, we completely understand how frustrating that must be. Please get in touch with our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html], and we’ll either update you on your order or arrange a refund as quickly as possible. Thanks so much for your patience.

Posted 9 months ago

“Not got it after weeks of waiting”

Helpful Report

Posted 9 months ago

We sincerely apologise for the delay and understand how frustrating this must be, Alison. We can see that our friendly customer care team have since been in touch and have resolved this for you. We hope to make your next experience a better one.

Posted 9 months ago

“Paid for next day delivery, but it did not arrive till 5 days later. Plus delivery company just threw it over garden gate And it was raining heavily, so the package was soaked. I sent it back and asked for a refund.”

Helpful Report

Posted 9 months ago

We sincerely apologise for the delay and the condition in which your order was delivered. This is not the level of service we strive to provide. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can ensure your refund is processed promptly. Thank you for bringing this to our attention.

Posted 9 months ago

“I am waiting for a refund as wrong colour dress was sent. They received my returned item two weeks ago. I am not impressed with service”

Helpful Report

Posted 9 months ago

We sincerely apologise for the delay and the inconvenience caused by receiving the wrong item, Rosemary. We have made sure that your refund has been processed for you as a priority. Thank you for your patience.

Posted 9 months ago

“Poor, that faulty goods were sent, should be checked before sending to customers”

Helpful Report

Posted 9 months ago

We sincerely apologise for the inconvenience caused by receiving faulty goods, June. This is not the experience we want our customers to have. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can arrange a replacement or refund and ensure this issue is resolved promptly. Thank you for bringing this to our attention.

Posted 9 months ago

“Very very disappointed terrible customer services and can’t talk to anybody shop or extremely unhelpful as well. this was ordered long before Black Friday”

Helpful Report

Posted 9 months ago

We are truly sorry to hear about your experience and understand your frustration, Elizabeth. We apologise for any inconvenience caused by the lack of support during this time. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can review your order and work toward a resolution. Thank you for your patience, and we hope to address this promptly.

Posted 9 months ago

“I would love to review this product however, it was due to be delivered on Monday. It’s Wednesday evening now and still no parcel has arrived. I messaged the delivery company today to establish where my parcel was and they haven’t replied. It’s still showing out for delivery!”

Helpful Report

Posted 9 months ago

“Thank you for letting us know, Nicola. We’re very sorry your order hasn’t arrived as expected. Please contact our customer care team with your order details so we can investigate with the delivery company and help get your parcel to you. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 9 months ago

“Awful quality and customer service”

Helpful Report

Posted 9 months ago

Thank you for your feedback, Rebecca. We’re very sorry to hear about your experience with both the quality and our service. We can see that your query has since been resolved for you, we hope to make your next experience a better one.

Posted 9 months ago

“Please let me know when my order will be arriving. Due date 28th Nov to 2nd Dec???”

Helpful Report

Posted 9 months ago

Thank you for getting in touch. We’re sorry for any delay with your order. Please contact our customer care team below with your order details so we can check the status and confirm your delivery date. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 9 months ago

Phase Eight Reviews