Phase Eight Reviews

Name: Phase Eight
Rating: 4.31

4.3 Rating 7,026 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,184

Anonymous

Anonymous // 01/01/2019

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“Awaiting delivery”

Helpful Report

Posted 10 months ago

Thank you for your review, Ranjit. We're so sorry to hear that your order was delayed. It looks like this has since arrived for you which is fantastic! We appreciate your patience, however if you need any assistance, please reach out to us through the link below. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 10 months ago

“See above I am so disappointed in Phase Eight”

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Posted 10 months ago

Thank you for taking the time to share your thoughts, Ann. We are genuinely sorry to hear that your experience with Phase Eight hasn't met your expectations. Your feedback is invaluable to us and it seems like your query has since been resolved by our Customer Care Team. We would love to restore your faith in us soon.

Posted 10 months ago

“I will return the dress”

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Posted 10 months ago

Thank you for your review, Sheila. We're very sorry to hear that the dress wasn't perfect for you. Your satisfaction is really important to us, and we hope your return experience goes smoothly. We truly appreciate your support and look forward to serving you better in the future.

Posted 10 months ago

“It hasn’t even been delivered yet!”

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Posted 10 months ago

Thank you for your feedback, Rachel. We completely understand your frustration regarding the delay in delivery, we are very sorry. Your concerns are important to us, and it looks like our lovely Customer Care Team have handled this already for you with a resolution. We would love to make your next experience a better one.

Posted 10 months ago

“Poor service. No dress, still waiting for a response”

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Posted 10 months ago

Thank you for your review, Laura. We're really sorry to hear about your experience and the delay in our response. We completely understand how frustrating this must be for you. Our fantastic Customer Care Team have processed your refund today for you. We look forward to restoring your faith in us with your next purchase.

Posted 10 months ago

“For the amount paid it was a poor design”

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Posted 10 months ago

Thank you for your review, Vicky. We're sorry to hear that you found the design disappointing, especially given your expectations. Your insights are important to us as we continue to improve our offerings. We would like to have the chance to provide a better experience soon.

Posted 10 months ago

“Bad quality”

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Posted 10 months ago

Thank you for your feedback, Geetha. We're genuinely sorry to hear that you found the quality unsatisfactory. We understand how disappointing it can be when an item does not meet expectations. Your comments are invaluable to us as we strive to enhance our products. We look forward to have the opportunity to improve your experience in the future.

Posted 10 months ago

“Terrible service,still waiting for this item 16 days on,payment has been taken. Constantly smashed with emails & requests to review item . Be wary of the 3-5 day collect in store option. I note the item is still available to order on the website ! Good luck with that .”

Helpful Report

Posted 10 months ago

Thank you for your review. We're truly sorry to hear about the delays you've experienced with your order and any frustration caused by our follow-up emails. We understand how important timely service is to our customers. I can see that your query has since been resolved with our great Customer Care Team. We appreciate your patience and we look forward to providing a better experience next time.

Posted 10 months ago

“Fffffffffffffff”

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Posted 10 months ago

Thank you for your review, Moira. We're truly sorry to see that you have left a 1* review. Your feedback is important to us, and we’re here to help if you’d like to discuss your experience further. You can reach out to us via the link below. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 10 months ago

“The look was good however the constant marks / damage to it and the staff saying we will give you 10% off was insulting. The one we ordered was worse than the one in the shop. We felt fobbed off by the staff who said try John Lewis”

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Posted 10 months ago

Thank you for your review, Allan. We’re sorry to hear about your experience and understand how disappointing it can be to feel let down. We strive to ensure each item meets our quality standards and that our Team provides the best service possible. We appreciate your input and hope to have the opportunity to put this right for you. Please contact us directly through the link below. https://www.phase-eight.com/here-to-help/contact-us.html

Posted 10 months ago

“I find it very hard that Phase Eight are asking for a review on an item which they cancelled.”

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Posted 10 months ago

Thank you for your feedback, Yvonne. I completely understand your frustration regarding the cancellation of your order; it's certainly not the experience we want for our customers. We appreciate you bringing this to our attention and will look into the matter further to ensure we improve our service.

Posted 10 months ago

“Was advised my size was in stock went ahead with order the a few days later my order was cancelled twice”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your experience with us, Winnie. I'm truly sorry to hear about the issues you've encountered with your order being cancelled. That’s absolutely not the level of service we strive for, and I understand how frustrating this must be for you. Your feedback is invaluable, and we will certainly look into this matter further. If there's anything else we can do to assist you, please feel free to reach out via email.

Posted 10 months ago

“I purchase a lot of my clothing from phase eight. Either on line or in store. This is the first time anything like this ever happened. Although I returned a sweater some time ago and unfortunately I lost my tracking receipt I couldn't get a refund. Which was very disappointing.”

Helpful Report

Posted 10 months ago

Thanks so much for getting in touch and for being such a loyal Phase Eight customer we really appreciate all your support both online and in store. I’m really sorry to hear about what happened with your sweater return; I totally understand how disappointing that must’ve been. We do need a tracking receipt to confirm returns, but I get how frustrating it is when one goes missing. If anything like this happens again, please reach out to us straight away we’ll do everything we can to help sort it out. Thanks again for your support and for sharing your feedback with us.

Posted 10 months ago

Phase Eight is rated 4.3 based on 7,026 reviews