Name: Phase Eight
Rating: 4.31

“Received dress all creased - looks like an old rag 😡😡 Disgusting !!!!!”

Posted 5 months ago

Hi there, I’m really sorry to hear your dress arrived creased and looking unsatisfactory. I completely understand how disappointing this is for you. Please could get in touch with our Customer Care Team so we can provide you with the best possible resolution? Thank you so much for letting us know, and we look forwards to making this right. Kind regards, Team Phase Eight

Posted 5 months ago

“I would like to review this item, BUT IT STILL HASN'T BEEN DELIVERED!!!! I will not use Phase Eight again.”

Helpful Report

Posted 5 months ago

Hi Cressida, I’m really sorry to hear your order hasn’t arrived yet. That certainly isn’t the experience we want for you. We have now refunded your postage charge and a member of our Customer Care Team has just reached out to you by email. Thank you so much for bringing this to our attention and we look forward to resolving this for you. Kind regards, Team Phase Eight

Posted 5 months ago

“I am still waiting for the belt for the dress. It has been sent twice without the belt¡!!!!!”

Helpful Report

Posted 5 months ago

Hi Mary, I’m really sorry to hear that the belt hasn’t been included and that it’s been sent twice without it. That isn’t the experience we want for you. I can see the warehouse had no more stock of this lovely dress and as a result you have now returned to us and been refunded. We are truly sorry for the inconvenience this has caused. Please feel free to reach out again if we can help with anything else. Kind regards, Team Phase Eight

Posted 5 months ago

“Delivery delayed twice : when hat arrived it was packaged inadequately resulting in dents in fascinator to top it off the wrong hat was sent”

Helpful Report

Posted 5 months ago

Hi Ruth, I’m really sorry to hear about the delays, the packaging issue, and receiving the wrong hat. That’s certainly not the experience we want for you. I can see a refund has been processed for you, thank you so much for returning the item back to us. We really appreciate your feedback and take everything on board to ensure this does not happen again in future. Kind regards, Team Phase Eight

Posted 5 months ago

“Will no longer shop with phase eight until they stop using Evri.”

Helpful Report

Posted 5 months ago

Hi Chris, I’m really sorry to hear about the experience with the Courier, that’s not the service we want for you. We completely understand your concerns. I can see you have already been refunded for your order but please do get in touch if we can help with anything else. Kind regards, Team Phase Eight

Posted 5 months ago

“Shoes were lovely.( But the ones I got heel was a different blue to the rest of the shoe) But I ordered a size 5. But when they arrived they were a size 4, in a size 5 box.”

Helpful Report

Posted 5 months ago

Hi Giuseppina, I’m really sorry to hear about the colour difference on the heel and the incorrect size you received. That’s not the experience we want for you. I can see you have now been refunded for your Shoes. We are truly sorry for the inconvenience this has caused. Please do get in touch with our Customer Care Advisors if we can help with anything else. Kind regards, Team Phase Eight

Posted 5 months ago

“This item still has not arrived!!!! I have spent hours on to Evri and yourselves but no success. Very disappointed”

Helpful Report

Posted 5 months ago

Hi Elaine, I’m really sorry to hear your order hasn’t arrived and you’re having trouble with tracking this. That’s not the experience we want for you. We have taken a look at your tracking and can se your order is out for delivery today. Please do send us an email if there are any issues. Kind regards, Team Phase Eight

Posted 5 months ago

“Looked very cheap”

Helpful Report

Posted 5 months ago

Hi Gillian, I’m really sorry to hear you feel your Dress looked cheap, that’s not the experience we want for you. I can see you have now returned the Dress to us and have received a refund, thank you for doing so. Please do not hesitate to reach out if we can help with anything else. Kind regards, Team Phase Eight

Posted 5 months ago

“As I haven't received the tank top it would be difficult to recommend it or Phase Eight. I am discussed.”

Helpful Report

Posted 5 months ago

I’m really sorry to hear you haven’t received the tank top. That’s not the experience we want for you. We’ll look into what happened with the shipment and arrange a replacement or refund if needed. Please contact us with your order number so we can assist promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“Very baggy. Not at all flattering.”

Helpful Report

Posted 5 months ago

I’m really sorry to hear these pants are so baggy and not flattering. That’s not the experience we want for you. We’ll review the fit issue and help adjust the selection or offer an exchange/refund if needed. Please contact us with your order number and any photos if possible so we can assist promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“Usually good- and mu usual go to for fashion forward items.”

Helpful Report

Posted 5 months ago

I’m really sorry to hear you’re unhappy with your experience at Phase Eight. That’s not the experience we want for you. Please contact us with your order number and any details you can share so we can assist promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“Received the jumper, creased and stuffed into the bag. On opening, it had two pulls in the collar, right at the front and extremely visible. I returned it over 10 days ago, and am still waiting for my refund. I have bought many items from Phase Eight in the past, this will be my last purchase. Not impressed.”

Helpful Report

Posted 5 months ago

Hi, I’m really sorry to hear about the creased jumper with pulls and the delay in your refund. That’s not the experience we want for you. Please contact us with your order number so we can expedite a refund or arrange a replacement and investigate the issue promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“Dress arrived without fascinator as ordered”

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Posted 5 months ago

Hi , I'm really sorry to hear your dress arrived without the fascinator as ordered. That's not the experience we want for you. Please contact us with your order number and any photos if possible so we can assist promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“Still waiting for order to arrive 16 days later!! Very poor!!”

Helpful Report

Posted 5 months ago

Hi, I’m really sorry to hear you haven’t received your order after 16 days. That’s not the experience we want for you. Please contact us with your order number and any tracking details so we can assist promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“Ordered size 7 and size 8 shoes for fit 7s arrived dirty, never received 8s received a pair of ankle boots instead. Extremely disappointed sent everything back including clutch bag no good without the shoes”

Helpful Report

Posted 5 months ago

Hi, I’m really sorry to hear about the mix up with your order and the items arriving in an unsatisfactory condition. That’s not the experience we want for you. Please contact us with your order number and details of what was received so we can assist promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“All the dresses I have bought have been great quality I bought 2 jumpers recently and was surprised at the poor quality of both jumpers I bought extra small but they were more a medium size Very poor quality for the price even on sale”

Helpful Report

Posted 5 months ago

Hi, I’m really sorry to hear about the poor quality and sizing issues you’ve encountered. That’s not the experience we want for you. Please contact us with your order number and any details you can share so we can assist promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“Very disappointed in the state the dress arrived squashed in a bag on opening the bag the dress was in a poor state belt missing threads pulled label crushed it was obvious it had been worn”

Helpful Report

Posted 5 months ago

I’m really sorry to hear the dress arrived in such a poor condition. That’s not the experience we want for you. We’ll investigate what happened with the packaging and inspect the item quality to help prevent this in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and get this resolved promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“Whilst waiting on very slow delivery I seen same dress in outlet store. The dress wasn’t of good quality”

Helpful Report

Posted 5 months ago

I’m really sorry to hear about the slow delivery and that the dress wasn’t of good quality. That’s not the experience we want for you. We’ll look into what happened with the delivery and review the item quality to help prevent this in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and get this resolved promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“Dress didn’t turn up so had to cancel order”

Helpful Report

Posted 6 months ago

I’m really sorry to hear the dress didn’t arrive and that you had to cancel your order. I understand how disappointing this is. We’ll review what happened with your delivery and the cancellation to prevent it from happening again. If you’d like, please contact us so we can check the status of any refunds or reprocess your request.

Posted 6 months ago

“Dissatisfaction / disappointment/annoyed”

Helpful Report

Posted 6 months ago

I’m really sorry to hear you’re disappointed with your experience. I understand how frustrating this is. We’ll look into what happened and how we can make things right. If you’d like, please contact us so we can review your order, refunds, or any replacements and help resolve this promptly.

Posted 6 months ago

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