Thank you for your review. We're truly sorry to hear that you experienced difficulties reaching our customer service. This is not the level of support we aim to provide, and we appreciate your feedback. If you need still need assistance, please contact us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
“I have been very disappointed with the delivery experience, or should I say, lack of delivery experience. I have tried to speak to someone and that was difficult too. I lodged an on line complaint but that has not been addressed yet.”
Thank you for your recent review. We're genuinely sorry to hear about your disappointing delivery experience and the challenges you faced in reaching out to us. We aim to provide clear and effective support, and it's disappointing to learn that we fell short in this instance. Your feedback is crucial, and we can see that our fantastic Customer Care Team have since resolved this for you. We would love to have you shop with us again soon.
Thank you for your review, Kim. We truly appreciate your feedback and are delighted to hear you’ve enjoyed our quality and outfits in the past. However, we’re sorry to learn that your recent experience fell short of expectations. Please reach out to us, as we’d love to assist you further.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your review, Lynn. We're truly sorry to hear that you're feeling fed up with your attempts to shop with us. We always aim to provide a seamless shopping experience and your feedback is crucial. Our Customer Care Team have been in contact with you already to make sure your query is resolved. We look forward to making your next shopping trip a smoother one.
Good morning,
We’re very sorry to hear that you received the incorrect size we completely understand how disappointing that must have been. Rest assured this will be reported to ensure that the sizing is accurate in future.
Kind Regards Phase Eight Customer Care
Thank you for reaching out, Isobel. We're genuinely sorry to hear that you're still dealing with an issue related to your dress. We can see that your query is actively being resolved by our wonderful Customer Care Team, who are determined to put this right for you. We are eager to turn this experience around for you.
“One star on this occasion Everything I have bought from your company to date has been spot on for quality and fit. I was aghast when I took the trousers out of the wrapper!
Was more like Primart/H&M quality not £110 worth more like out of a jumble sale
Poor pick by your buyer!,,
I would have added pics but I do not know how to drag files.
I AM ENORMOUSLY DISAPPOINTED”
Thank you for taking the time to share your thoughts, Lillian. We're truly sorry to hear that the trousers did not meet the quality standards we aim for. Your feedback is incredibly valuable, and we will share your comments with our buying team to ensure improvements. We look forward to you giving us another chance in the future to provide you with the quality you deserve.
Thank you for your review, Ranjit. We're so sorry to hear that your order was delayed. It looks like this has since arrived for you which is fantastic! We appreciate your patience, however if you need any assistance, please reach out to us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for taking the time to share your thoughts, Ann. We are genuinely sorry to hear that your experience with Phase Eight hasn't met your expectations. Your feedback is invaluable to us and it seems like your query has since been resolved by our Customer Care Team. We would love to restore your faith in us soon.
Thank you for your review, Sheila. We're very sorry to hear that the dress wasn't perfect for you. Your satisfaction is really important to us, and we hope your return experience goes smoothly. We truly appreciate your support and look forward to serving you better in the future.
Thank you for your feedback, Rachel. We completely understand your frustration regarding the delay in delivery, we are very sorry. Your concerns are important to us, and it looks like our lovely Customer Care Team have handled this already for you with a resolution. We would love to make your next experience a better one.
Thank you for your review, Laura. We're really sorry to hear about your experience and the delay in our response. We completely understand how frustrating this must be for you. Our fantastic Customer Care Team have processed your refund today for you. We look forward to restoring your faith in us with your next purchase.
Thank you for your review, Vicky. We're sorry to hear that you found the design disappointing, especially given your expectations. Your insights are important to us as we continue to improve our offerings. We would like to have the chance to provide a better experience soon.
Thank you for your feedback, Geetha. We're genuinely sorry to hear that you found the quality unsatisfactory. We understand how disappointing it can be when an item does not meet expectations. Your comments are invaluable to us as we strive to enhance our products. We look forward to have the opportunity to improve your experience in the future.
“Terrible service,still waiting for this item 16 days on,payment has been taken. Constantly smashed with emails & requests to review item . Be wary of the 3-5 day collect in store option. I note the item is still available to order on the website ! Good luck with that .”
Thank you for your review. We're truly sorry to hear about the delays you've experienced with your order and any frustration caused by our follow-up emails. We understand how important timely service is to our customers. I can see that your query has since been resolved with our great Customer Care Team. We appreciate your patience and we look forward to providing a better experience next time.
Thank you for your review, Moira. We're truly sorry to see that you have left a 1* review. Your feedback is important to us, and we’re here to help if you’d like to discuss your experience further. You can reach out to us via the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
“The look was good however the constant marks / damage to it and the staff saying we will give you 10% off was insulting. The one we ordered was worse than the one in the shop. We felt fobbed off by the staff who said try John Lewis”
Thank you for your review, Allan. We’re sorry to hear about your experience and understand how disappointing it can be to feel let down. We strive to ensure each item meets our quality standards and that our Team provides the best service possible. We appreciate your input and hope to have the opportunity to put this right for you. Please contact us directly through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your feedback, Yvonne. I completely understand your frustration regarding the cancellation of your order; it's certainly not the experience we want for our customers. We appreciate you bringing this to our attention and will look into the matter further to ensure we improve our service.
Thank you for taking the time to share your experience with us, Winnie. I'm truly sorry to hear about the issues you've encountered with your order being cancelled. That’s absolutely not the level of service we strive for, and I understand how frustrating this must be for you. Your feedback is invaluable, and we will certainly look into this matter further. If there's anything else we can do to assist you, please feel free to reach out via email.
“I purchase a lot of my clothing from phase eight. Either on line or in store. This is the first time anything like this ever happened. Although I returned a sweater some time ago and unfortunately I lost my tracking receipt I couldn't get a refund. Which was very disappointing.”
Thanks so much for getting in touch and for being such a loyal Phase Eight customer we really appreciate all your support both online and in store. I’m really sorry to hear about what happened with your sweater return; I totally understand how disappointing that must’ve been.
We do need a tracking receipt to confirm returns, but I get how frustrating it is when one goes missing. If anything like this happens again, please reach out to us straight away we’ll do everything we can to help sort it out.
Thanks again for your support and for sharing your feedback with us.
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