Good morning,
Thank you for your feedback, and I’m really sorry to hear that your experience with Evri has put you off shopping with us. We understand how important reliable delivery is, and I’m sorry that this hasn’t been your experience.
Your comments have been passed on to the team, as we’re continually reviewing our delivery partners to ensure our customers receive the service they expect. We appreciate you taking the time to share this, and we hope we’ll have the chance to restore your confidence in us in the future.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for pointing this out, and I’m really sorry for the confusion. You’re absolutely right you shouldn’t have been sent a review request for an order that was cancelled. This was an error on our side, and I apologise for the inconvenience.
I’ll make sure this is fed back to the team so we can prevent it happening again. Thank you for letting us know. Rest assured this will be reported.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for your feedback. I’m sorry to hear that your item hasn’t arrived yet I completely understand how frustrating that must be. Rest assured this will be looked into to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
“Appalling service from DX delivery who scheduled delivery each day then perpetually abandoned or cancelled it. This went on for 6 days in a row. When the jacket eventually did arrive, there was a hole in the collar. Contacting Phase Eight’s tortuously slow ‘live chat’ was the only way to contact the company and took well over an hour in waiting for responses. I ordered another jacket and the scheduled delivery was abandoned by DX once again. The jacket is lovely, but I will never buy anything direct from Phase Eight again. The phone numbers on their website are defunct and their customer service is abysmal.”
Good morning,
I’m very sorry to hear about your experience it sounds incredibly frustrating. Delays and repeated issues with DX delivery, combined with the damage to your jacket and the difficulties you faced reaching customer service, are absolutely not the experience we want for our customers.
Your feedback about our delivery process, live chat, and phone accessibility is extremely important, and I’ll ensure it’s passed on to the relevant teams so they can review and improve these areas.
Kind Regards - Phase Eight Customer Care
“They offered a £15 refund last year despite it ruining my celebration. And this year they offered £20 which could not even pay to fix the zip. I was told to go and find someone cheaper than Timpson to fix the zip”
Good morning,
I’m really sorry to hear about your ongoing frustration and that our previous offers didn’t meet the impact this issue has had on you. I completely understand how upsetting it must have been to have your celebration affected and then feel unsupported when the zip needed repair.
Your feedback about the handling of this situation and the guidance you were given is very important, and I’ll ensure it’s passed on to the relevant team so it can be reviewed. Thank you for taking the time to share your experience, and again, I sincerely apologize for the inconvenience and disappointment caused.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you have not received your order, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that this does not happen again.
Kind Regards - Phase Eight Customer Care
Good morning,
I’m very sorry that your item hasn’t arrived and that your experience with our customer service has been disappointing. We completely understand how frustrating this must be. Rest assured this will be investigated internally to ensure the service is improved.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for your feedback. I’m sorry that your experience with Evri has been frustrating, especially with the lack of tracking and updates. We understand how important reliable delivery is, and your comments will be passed on to our team who review our courier services.
Kind Regards - Phase Eight Customer Care
Good morning,
I’m sorry to hear that you’re disappointed with the materials of your item. We aim to maintain high standards in all our products, and your feedback is important to us. Rest assured this will be reported.
Kind Regards - Phase Eight Customer Care
“Unbelievably poor customer service. Item never arrived and the store unhelpful. When this item had obviously not arrived why was a replacement not sent ?
Extremely disappointed and frustrated with the whole experience. I now have to drive to Dorchester and pay for parking to try and get a refund. Is this how Phase Eight treat customers?”
Good morning,
I’m very sorry to hear about your experience. It’s completely understandable to feel frustrated and disappointed when an item doesn’t arrive, and that a replacement wasn’t offered, leaving you having to travel to the store for a refund. This is not the standard of service we aim to provide. Rest assured this will be reported.
Kind Regards Phase Eight Customer Care
Good morning,
I’m very sorry to hear about the delay with your delivery and that your dress arrived missing the belt. I completely understand how frustrating this must be, especially after paying for next day delivery and not receiving a response to your emails. Rest assured this will be investigated internally.
Kind Regards Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be looked into.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for getting in touch, and I’m very sorry you didn’t receive a reply to your online chat that’s certainly not the experience we want for our customers.
I completely understand your concern about being charged postage for an item that was not fit for purpose. If a product is faulty or doesn’t meet expected standards, you absolutely shouldn’t be responsible for return postage costs.
Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“Although I did not recieve the dress I ordered, nothing else was given to me for the inconvenience of having to send back the same incorrect purchase twice. I would gave expected a voucher towards another dress or for the correct dress to be sent to me.”
Good morning,
Thank you for reaching out, and I’m truly sorry for the inconvenience you’ve experienced. I completely understand how frustrating it must have been to receive the incorrect item twice, especially after taking the time to return it. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you have not received your refund yet, this is not the service I wish to provide our customers at all.
Please do reach out to our customer care team directly providing your proof of postage and I will be sure to process a refund for you.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you are not happy with the delivery service, this is not the service I wish to provide our customers at all.
Rest assured this will be investigated internally to ensure that the service is improved.
Kind Regards - Phase Eight Customer Care
“This order has been a total disaster, due I believe to Evri. In the end I cancelled as I wanted the jacket for a special occasion which had already passed and no one could tell me what had happened or when I might get the delivery. I would recommend that anyone who places an order is prepared to be disapppointed by non-delivery and a lot of agravation in sorting it out. I expected better customer service from such a well known brand but they didn't appear to be bothered by my problems. I will not buy anything from Phase Eight again.”
Good morning,
We’re truly sorry to hear about your disappointing experience especially when your order was needed for a special occasion. This certainly isn’t the level of service we aim to provide, and we completely understand your frustration, rest assured this will be reported.
Kind Regards - Phase Eight Customer Care
Good morning,
We’re really sorry to hear about your experience and the difficulty you’ve had reaching us that’s certainly not the level of service we aim to provide and completely understand how important it is for all customers to be able to get through to us. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“Customer service is difficult to make contact with. I am currently trying to return the two items from the Republic of Ireland ,I’m following instructions emailed to me re Global e but my order code is not recognised. Can you please advise ?”
Good morning,
Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are having difficulty with getting in contact with us and returning your item, this is not the service I wish to provide our customers at all, please reach out to our global E team directly, they can assist with any returns queries and issues you may have.
Kind Regards - Phase Eight Customer Care
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