Name: Phase Eight
Rating: 4.30

“Very disappointing, the fascinator didn't arrive. When I chased it I was promised it would be sent out that day. Later in the day I had a refund in my account with no explanation. I spoke to someone on the chat who said it was out of stock. When I asked if they were going to let me know there was no reply. Terrible customer service and let down 1 week before the wedding. Not good enough and would never recommend phase eight due to this experience”

Helpful Report

Posted 5 months ago

We’re sorry to hear your fascinator didn’t arrive and that you received a refund with no explanation. This isn’t acceptable. Please contact our Customer Care team so we can look into this and assist further.

Posted 5 months ago

“I ordered the bracelet set - was told Evri would deliver a waited and waited and waited and was told there was “a problem”. Contacted Phase Eight who looked into it and came back to say it had been lost in transit 🤔very suspicious. I have been refunded but was disappointed as wanted the item fir a special occasion.”

Helpful Report

Posted 5 months ago

We’re sorry to hear about the lost bracelet set in transit and the disappointment this caused, especially for a special occasion. Since you were refunded, we understand this may still be frustrating. If you’d like any further assistance, please contact our Customer Care team so we can look into this and help further.

Posted 5 months ago

“I have sent it back on 11th May as wrong size and haven’t heard a thing. Not even an email and no refund as yet.”

Helpful Report

Posted 5 months ago

We’re sorry to hear you haven’t had a response about your return sent on 11th May. Please contact our Customer Care team so we can look into this and assist further.

Posted 5 months ago

“It has been over 2 weeks since I placed my order and it has not yet been dispatched. Phase Eight service is dreadful. Hats have now arrived . One in a paper carrier bag and is damaged . The other arrived in s torn Hobbs hat box that has been sellotaped - terrible service from Phase Eight”

Helpful Report

Posted 5 months ago

We’re sorry to hear your order hasn’t been dispatched after over two weeks. Please contact our Customer Care team so we can look into this and assist further.

Posted 5 months ago

“My first on line order with Phase Eight will be my last. Appallingly tardy delivery on one item described as "in stock"; earrings described as "in stock" cancelled by Phase Eight and a very expensive dress arrived badly creased in a torn plastic covering with no packing other than a recycled piece of tissue paper.”

Helpful Report

Posted 5 months ago

We’re sorry to hear about the delays and the condition of the dress on arrival. We understand how frustrating that must be. Please contact our Customer Care team so we can look into this and assist further.

Posted 4 months ago

“Not received”

Helpful Report

Posted 5 months ago

Hi Kathryn, We’re very sorry to hear that your order has not been received. We understand how frustrating this must be, and this is not the experience we want for our customers. Please accept our apologies for the inconvenience caused, and thank you for bringing this to our attention. Kind regards, Phase Eight Customer Care

Posted 5 months ago

“Not true to the image”

Helpful Report

Posted 5 months ago

Hi Ashwini, We’re sorry to hear the item did not match your expectations based on the online image. We understand how disappointing this can be when shopping online, and we appreciate you taking the time to share your feedback. Your comments will be passed on to our team as we continue to review our product imagery and descriptions for accuracy. Kind regards, Phase Eight Customer Care

Posted 5 months ago

“I've always thought highly of Phase Eight. However, the last two dresses I've purchased have been really low quality for a high price point. Very disappointing.”

Helpful Report

Posted 5 months ago

Hi there, We’re really sorry to hear about the quality concerns with your recent dresses. This isn’t the experience we want for you. Please contact our Customer Care team with your order number and, if possible, photos of the fault so we can investigate and resolve quickly. Kind regards, Team Phase Eight

Posted 5 months ago

“Very disappointed. Ordered this for a wedding. Ordered on line. When it arrived it was completely the wrong dress. Brown with flowers on. Had the label on for the blue spotted dress but it definitely was not, Also the label said the cost was £75 but it claimed on line that the original price was above this and it had 20% off from the original price. The label suggested that it had always been this price. Took it back the same day but not enough time to reorder another one and collect from store. Left feeling you had been falsely advertising the price and no dress for the wedding.”

Helpful Report

Posted 5 months ago

Hi there, We’re really sorry to hear about the mix-up with your dress and the price discrepancy. That isn’t the experience we want for you. Please contact our Customer Care team with your order number, a brief description, and any photos if possible so we can investigate and resolve quickly. Kind regards, Team Phase Eight

Posted 5 months ago

“See above”

Helpful Report

Posted 5 months ago

Hi Lin, Thank you for your review. Unfortunately, we’re unable to see the additional comments referenced, but we appreciate you taking the time to leave feedback. We’re sorry if your experience did not meet expectations and will take your rating on board. Kind regards, Phase Eight Customer Care

Posted 5 months ago

“Took ages to refund me. Packaging was awful”

Helpful Report

Posted 5 months ago

Hi Janet, We’re really sorry to hear about the delay with your refund and the packaging issues. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and any details about the refund and packaging problems so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 5 months ago

“The dress was faulty.”

Helpful Report

Posted 5 months ago

Hi Helen, We’re really sorry to hear you’ve had a faulty dress. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and details about the fault so we can look into this and resolve quickly. Kind regards, Team Phase Eight

Posted 5 months ago

“I bought a few things in the past but it’s getting expensive”

Helpful Report

Posted 5 months ago

We’re really sorry to hear you’re finding it expensive, Linda. That isn’t the experience we want for you. If you’re open to it, please contact our Customer Care team with a few details about the items you’ve bought and any concerns you have so we can look into this and see how we can help. Kind regards, Team Phase Eight

Posted 5 months ago

“I ordered a bag and after two weeks I was told there would be a delay. On chasing up I was then told my order couldn’t be fulfilled. There appears to be real issues with online ordering. I was offered a full refund. Hope you have better luck than me.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear you’ve had such a frustrating experience, Alison. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and any details about the delay and cancellation so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 5 months ago

“It never arrived. Wrote to the company and they didn't even reply to me. Still waiting for a refund. Appaling customer service.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear you’ve not received your item and haven’t had a reply yet. This isn’t the experience we want for you. Please contact our Customer Care team via email, webchat or whatsapp with your order number and any details about the refund request so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 5 months ago

“It never arrived - it got lost in transit so didn't arrive in time for the weding I'd ordered it from”

Helpful Report

Posted 5 months ago

We’re really sorry to hear your item never arrived and that you haven’t yet received a reply. This isn’t the experience we want for you. Please contact our Customer Care team with your order number and any details about the transit issue so we can investigate and arrange a suitable resolution as quickly as possible. Kind regards, Team Phase Eight

Posted 5 months ago

“I ordered my dress waited for a week and it never arrived Then week later told my order was cancelled and no explanation and no apology Not happy”

Helpful Report

Posted 5 months ago

We’re really sorry to hear your order was cancelled without explanation, and that you didn’t receive any follow-up. That isn’t the experience we want for you. Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible. Kind regards, Team Phase Eight

Posted 5 months ago

“No longer a reliable brand to shop with. Poor quality clothes and accessories these days. A real shame.”

Helpful Report

Posted 5 months ago

We’re really sorry to hear you feel this way. That isn’t the experience we want for you, and we appreciate you letting us know. If you’re open to it, please contact our Customer Care team with a brief description of the issues you’ve seen (and any order details if applicable) so we can look into this and address it promptly. Kind regards, Team Phase Eight

Posted 5 months ago

“I did not receive the item. List in transit?”

Helpful Report

Posted 5 months ago

We’re really sorry to hear your item hasn’t arrived and that you’re seeing it in transit. That isn’t the experience we want for you. Please contact our Customer Care team with your order number and any tracking details so we can investigate and resolve this quickly. Kind regards, Team Phase Eight

Posted 5 months ago

“Love the style and material lovely fit”

Helpful Report

Posted 5 months ago

We’re really sorry to hear you’re not having the experience you expected. That isn’t the standard we aim for. If there’s an issue you’d like us to resolve, please contact our Customer Care team with any details (order number, etc.) and we’ll look into it promptly. Kind regards, Team Phase Eight

Posted 5 months ago

Phase Eight Reviews