We’re really sorry to hear your Aida dress hasn’t arrived yet Joanna, we completely understand how frustrating that must be. Please get in touch with our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html], and we’ll either update you on your order or arrange a refund as quickly as possible.
Thanks so much for your patience.
We sincerely apologise for the delay and understand how frustrating this must be, Alison. We can see that our friendly customer care team have since been in touch and have resolved this for you. We hope to make your next experience a better one.
“Paid for next day delivery, but it did not arrive till 5 days later. Plus delivery company just threw it over garden gate
And it was raining heavily, so the package was soaked.
I sent it back and asked for a refund.”
We sincerely apologise for the delay and the condition in which your order was delivered. This is not the level of service we strive to provide. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can ensure your refund is processed promptly.
Thank you for bringing this to our attention.
We sincerely apologise for the delay and the inconvenience caused by receiving the wrong item, Rosemary. We have made sure that your refund has been processed for you as a priority.
Thank you for your patience.
We sincerely apologise for the inconvenience caused by receiving faulty goods, June. This is not the experience we want our customers to have. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can arrange a replacement or refund and ensure this issue is resolved promptly.
Thank you for bringing this to our attention.
“Very very disappointed terrible customer services and can’t talk to anybody shop or extremely unhelpful as well. this was ordered long before Black Friday”
We are truly sorry to hear about your experience and understand your frustration, Elizabeth. We apologise for any inconvenience caused by the lack of support during this time. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can review your order and work toward a resolution.
Thank you for your patience, and we hope to address this promptly.
“No stars until you give me a full refund. If I had known they were going to be reduced I would have bought these items a few days later.
Contact me please.”
We sincerely apologise for the inconvenience and understand your frustration regarding the recent price reduction. We would like to resolve this matter for you. We will be sure to put your full refund through today for you Sonia.
Thank you for bringing this to our attention, and we hope to resolve it promptly.
“I would love to review this product however, it was due to be delivered on Monday. It’s Wednesday evening now and still no parcel has arrived. I messaged the delivery company today to establish where my parcel was and they haven’t replied. It’s still showing out for delivery!”
“Thank you for letting us know, Nicola. We’re very sorry your order hasn’t arrived as expected. Please contact our customer care team with your order details so we can investigate with the delivery company and help get your parcel to you.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your feedback, Rebecca. We’re very sorry to hear about your experience with both the quality and our service. We can see that your query has since been resolved for you, we hope to make your next experience a better one.
Thank you for getting in touch. We’re sorry for any delay with your order. Please contact our customer care team below with your order details so we can check the status and confirm your delivery date.
https://www.phase-eight.com/here-to-help/contact-us.html
Good morning,
Thank you for your feedback, and we’re very sorry to hear that your order never arrived. This is certainly not the experience we want for our customers.
Rest assured this will be investigated internally to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you received the same item twice and that it was faulty on both occasions that’s extremely disappointing and far from the standard we aim to deliver.
Rest assured this will be looked into to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
Good morning,
we understand how frustrating this can be. Please be assured that we’re continuously reviewing our courier partnerships, and comments like yours are incredibly important in helping us improve.
If you’ve experienced a specific issue with your order, our customer service team would be happy to look into it for you. Thank you again for taking the time to let us know.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for your review, and we’re very sorry to hear that you received the wrong product and size that’s incredibly frustrating and not the experience we want for our customers. You should never be asked to pay for a return when the error is ours.
Rest assured this will be investigated internally to ensure that this does not happen again.
Thank you for bringing this to our attention, and our apologies for the inconvenience caused.
Kind Regards - Hobbs Customer Care
Good morning,
Thank you for sharing your feedback. We’re sorry to hear that your recent experience hasn’t met your expectations. We truly value your loyalty and your thoughts, and we’ll share your comments with the relevant teams to help us improve and get back on track.
Kind Regards - Phase Eight Customer Care
“Problem with order not being delivered the shop by Evri. Shop say online so go to them. Tried Chatbot but waited 7mins for a person to talk to me and then gave up. Rang number but told due to an issue no calls being taken. Wrote to them got an automated response about me wanting a refund!!”
Good morning,
We’re very sorry to hear about the issues you’ve had with your delivery and the difficulties trying to get in touch with us. We completely understand how frustrating this must be, especially when your attempts to resolve it through chat, phone, and email haven’t been successful.
Rest assured this will be looked into to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for your feedback. We’re very sorry your delivery hasn’t arrived yet and completely understand your frustration.
Please contact us directly with your order details so we can investigate and provide an update on your delivery as quickly as possible. We apologise for the delay and any inconvenience caused.
Kind Regards - Phase Eight Customer Care
“The service was non existent, the dress showed in stock, so I ordered and payed for it, but the next day it was cancelled without a reason money refunded 2 days later.”
Good morning,
We’re very sorry to hear about your experience. Having your order cancelled unexpectedly is frustrating, and we apologise for any inconvenience caused by the delay in your refund. This is not the service I wish to provide our customers at all.
Rest assured this will be looked into to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
Good morning,
We’re very sorry to hear about the delay in processing your return and completely understand your frustration. This is far below the service standard we aim to provide.
Rest assured this will be investigated internally to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
Good morning,
We’re very sorry to hear about the delay and completely understand your frustration, especially as the items were needed for a special occasion. This is not the experience we want for our customers. Rest assured this will be investigated internally to ensure that this does not happen again.
Kind Regards - Phase Eight Customer Care
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