Hi Rachel. We’re incredibly sorry to hear about the trouble you’ve experienced with our service, that isn’t what we’d expect. Your query has since been resolved, but we would love to re-store your faith in us here at Phase Eight in the future.
Hi Zeljka. We’re really sorry to hear you’re unhappy with our returns policy. Your feedback is important to us and will help us improve a smooth returns journey for our customers.
We’re really sorry to hear you’re disappointed this time. That isn’t up to our standards, and we’d like to help.
Please contact us through the link below so we can assist quickly:
https://www.phase-eight.com/here-to-help/contact-us.html
“Phase eight used to be my go to for all jumpers, which were stylish and generously sized made from proper yarns. Not so now I’m afraid they have also discontinued the Meg style jumper which had a dropped back hem. Another of my favourite styles.”
We’re really sorry to hear you’re disappointed with where Phase Eight has gone, and that the Meg jumper and some of your favourite styles aren’t available anymore. We’d love to help if we can.
If you’d like, please share a bit more about what you’re looking for, and we will search alternatives or check stock where possible. You can also reach us here:
https://www.phase-eight.com/here-to-help/contact-us.html
We’re really sorry to hear you had a poor experience with our customer service. We’d like to make this right and understand what happened so we can improve. A member of our team will reach out to you shortly.
We’re really sorry to hear your order hasn’t arrived yet. This isn’t up to our standard, and we’d like to help get it to you as soon as possible. Please contact us through the link below so we can investigate and assist quickly:
https://www.phase-eight.com/here-to-help/contact-us.html
We’re really sorry your order hasn’t arrived yet, Jessica. Your order has since been refunded for you, if you need any further assistance please reach out to us below.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re really sorry to hear only one earring arrived and you were charged postage to send it back. That isn’t up to our standards, especially for a Christmas present. Please contact us so we can sort this quickly: \nhttps://www.phase-eight.com/here-to-help/contact-us.html
We’re really sorry to hear you’ve had such a frustrating experience with faulty items and the repeated returns. That isn’t the standard we aim for, and we’d like to help resolve this quickly.
Please reach out to us through the link below so we can assist.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re really sorry to hear you haven’t received your item and that your refund hasn’t been processed. This isn’t the experience we want for you, and we’d like to help resolve it quickly.
Your refund has been put through today for you. We would love to make your next experience a better one.
We’re very sorry you haven’t received your jumper yet, Una. It looks like your query has since been resolved for you. We look forward to making your next purchase a better one.
We’re really sorry to hear you’re feeling disappointed. We’d like to help make this right. Please let us know what didn’t meet your expectations, or if you’d like guidance on a better fit or alternative item.
Please contact us through the link below so we can assist you.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re very sorry that your experience with our customer service was disappointing, Paula. We understand how frustrating this must have been and regret that our support did not meet your expectations. Thank you for sharing your feedback, a member of our team will be in touch to fully resolve your query for you.
We’re so sorry that you experienced poor support when trying to query your order, Susan. We understand how frustrating this must have been, thank you for sharing your feedback. If your query is still outstanding, please reach out to us again through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
“beautiful jumpsuit - ordered four in different sizes across petite and regular range but every one had the same large white stain on the left hand side on the chest and had to return them all. Tried to contact phase eight but was unable either by email - directed me to the live chat; live chat said there was no one to speak and ended each message. Shame as would have loved to keep the jumpsuit but standard and communication was shocking”
We’re truly sorry that the jumpsuits you ordered arrived with a defect and that you were unable to get in touch with us for assistance. We understand how concerning this must have been, especially as you were hoping to keep them, and we regret that both the quality of the items and our communication fell short of your expectations. Thank you for sharing your experience, you can reach us directly through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re incredibly sorry that your item hasn’t been delivered and that you’ve not received any update. We understand how disappointing and inconvenient this must be, and we regret that our communication has fallen short. Thank you for letting us know, please reach out to us via the link below so that we can resolve this for you.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re so sorry for the uncertainty around your order and understand how frustrating it is to be left waiting, Tanya. We regret that you haven’t received an update on your shipment yet, and we appreciate you raising this so we can work to improve our communication moving forward.
“I had to wait long in the phone queue and then was cut off. I tried the live chat and was cut off the first time so I emailed (when I eventually found the address). Then I tried the live chat the next day and was refunded the postage. An email followed asking me to wait for a further period before contacting them should it not arrive.”
We’re truly sorry for the delay with your dress and for the lack of response to your email, Rhona. We understand how disappointing this must have been, especially after paying for Next Day delivery, and we deeply regret that our service fell short of your expectations. Thank you for raising your concerns so that we can work to improve for your next purchase.
“I paid for next day delivery. The dress wasn’t even dispatched until 15:00 on the next day. Your website gave an estimated date of four days later. Despite calling customer services to have the phone disconnected and trying the chat which was totally hopeless, I gave up. No disclaimer on your website for delays to next day delivery, clearly are. Need to get your act sorted P8.”
We’re truly sorry to hear about the delay with your dress Gerry, and completely understand your frustration, especially after paying for next day delivery. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can review your order and ensure a resolution, whether that’s a refund or further assistance with your delivery.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
We’re very sorry to hear that your dress hasn’t arrived and completely understand your frustration Jane, especially after trying to contact customer services. It looks like we have since been in touch to resolve your query for you.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
English
Deutsch
Español
Nederlands
Polski
