Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“Blouse arrived crushed and had somebodies makeup on the inside of blouse, obviously not checked before being sent out.”

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Posted 4 months ago

“Very upset as 2 weeks after purchasing was offered at 15 per cent off”

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Posted 4 months ago

“I received the wrong size that I had ordered and have returned it but still waiting 4 weeks afterwards for a refund. I have tried to contact Phase Eight customer services on the online chat, by email and phone but keep getting disconnected. There does not appear to be any way to contact customer services to even make an enquiry about a returned item.”

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Posted 4 months ago

“I have not received this item due to Phase Eight using the worst courier company,Evri. And now that Evri have admitted they lost the dress, I’m still waiting to hear from Phase Eight about my refund. Phase Eight were quick to refund the named day delivery charge, but since then have not responded formally to my email about a total refund - only a standard acknowledgement. Please get your act together…”

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Posted 4 months ago

“Too pricey for the material”

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Posted 4 months ago

“Still not received my order from the 10 th June”

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Posted 4 months ago

“I am very disappointed that there is no contact details whatsoever for Phase Eight customers. All the shops in my area have closed down. I was forced to have to return them by post. I wanted to contact someone from Phase Eight to find out where are the nearest shops. All their contact telephone numbers and email addresses are incorrect. I bought over £500 of clothes in 2 lots within a week and when I returned some of them I was charged twice for the "Returns". I would never buy anything from Phase Eight again. It's a NO NO for me now.”

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Posted 4 months ago

“the dress got sent to the wrong address as there was a glitch in the system. I tried to liaise with Customer service but they were not helpful at all. I did not get the dress and did not get a refund. So bad.”

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Posted 4 months ago

“Haven't received my fascinator can't review it want full refund back”

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Posted 4 months ago

“Didn’t like the fabric, not soft and almost paper like. Ended up returning it.”

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Posted 4 months ago

“So disappointed ordered this jacket and matching skirt. Received only the skirt as the jacket had been sold out.”

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Posted 4 months ago

“I have still not received my item despite emails to you. The final one I asked for a refund. I am still awaiting a response. Great if you can assist”

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Posted 4 months ago

“Dress was ok but the packaging it came in was horrific and scrunched up, was chucked in abit of screwed up paper and thrown in a bag, for the price of this dress it should have been boxed properly, I don’t recommend phases Eight”

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Posted 4 months ago

“I would love to give a positive review however my order was cancelled so I’ll never know!”

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Posted 4 months ago

“Dress amazing but had to return for a different size which I got in the sale at a discounted rate- after being told on 8th June it would be refunded to me in full 5 days later still no payment 10 days later. Online chat is shocking as all automated answers when trying to contact over it so I’m still in limbo waiting for my money back so really disappointing as out of pocket! Not happy”

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Posted 4 months ago

“Jacket arrived late even though paid for next day delivery and still waiting for a refund! Disappointed in Phase Eight.”

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Posted 4 months ago

“Ordered size 6 petite . It was ENORMOUS!!! Like a bell tent . Returned immediately”

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Posted 4 months ago

“I have not received this item. No update since last week and wedding is this weekend. I have had to purchase another item. Poor customer Service.”

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Posted 4 months ago

We’re really sorry that your item hasn’t arrived and that you’re without an update this close to your wedding. Please contact our Customer Care team with your order details so we can look into this and assist further.

Posted 4 months ago

“The button on the sweater is really bad and discoloured. Also if you decided to return it they will take half of your money.”

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Posted 4 months ago

We’re sorry to hear about the discoloured button and your experience with returns. If you’d like to discuss this further, please contact our Customer Care team with your order details so we can look into it and assist.

Posted 4 months ago

“What is the sense in ordering an outfit when only a part is sent. Still waiting for hat, which will be returned as has rest of order. No comment back from my email.”

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Posted 4 months ago

Hi Keith, We’re sorry to hear only part of your order arrived and there hasn’t been a reply to your email. Please contact our Customer Care team so we can look into this and assist further. Kind regards, Team Phase Eight

Posted 4 months ago

Phase Eight is rated 4.3 based on 7,256 reviews