Name: Phase Eight
Rating: 4.31

“Very poor quality fabric”

Posted 3 months ago

We’re sorry to hear you’re unhappy with the fabric quality. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Stated delivery 3-5 days. Needed the jacket for a wedding 2 weeks away. It did not arrive in time, will not be using online again.”

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Posted 3 months ago

We’re sorry to hear your jacket didn’t arrive in time for your wedding and that you’re disappointed with the delivery estimate. Please contact our Customer Care team so we can look into your order and assist further.

Posted 3 months ago

“Dress in size 14 was very large and the skirt had too much material. It was also too long for a 5ft 3 person like me. Shame as it looks very dramatic in the photo.”

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Posted 3 months ago

We’re sorry to hear the dress didn’t fit as you expected and that the length felt too long. If you’d like help with options, please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“I received this item 5 days late. The hat has not been removed from the box. I have spent 3 days trying to download the QR code to return it but keep getting the same message that my return cannot be processed at this time. I have been in on the Chat forum and been told the QR code will be emailed to me. It has not been sent to me. I will not use Phase Eight online again. Poor service.”

Helpful Report

Posted 3 months ago

We’re sorry to hear about the late delivery, the hat still being in the box, and the issues with the return QR code. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Apauling packaging for gift wrapping”

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Posted 3 months ago

We’re sorry to hear about the appalling packaging for gift wrapping. Please reach out to our Customer Care team to resolve this.

Posted 3 months ago

“Garments wrinkled very badly. I returned the four hundred pounds worth of clothes because of this. I'll never send for your clothes again. Very disappointed”

Helpful Report

Posted 3 months ago

We’re sorry to hear the garments arrived wrinkled and that you felt the need to return four hundred pounds worth. We understand how disappointing this is. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“It still has not arrived and due a week ago, this is for day 2 of my sons wedding abroad and I am left in limbo”

Helpful Report

Posted 3 months ago

We’re sorry to hear it hasn’t arrived and you’re left in limbo ahead of your son’s wedding abroad. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Extremely short in the body.”

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Posted 3 months ago

We’re sorry to hear the body was extremely short. Please contact our Customer Care team so we can look into this further.

Posted 3 months ago

“I have not received this item. I have rung customer services and they were looking into it. Not heard since. Ordered 18 May! Very disappointing.”

Helpful Report

Posted 3 months ago

We’re sorry to hear you haven’t received your item and that there has been no follow-up after your call. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“I have not received my order yet! It’s been over 2 weeks! I have contacted your company several times and nothing has been sorted! You eventually cancelled the order because you couldn’t fulfill it. You said it was in stock, said you had it in two shops, took my money and then said it wasn’t in stock? Cannot trust this company.”

Helpful Report

Posted 3 months ago

We’re sorry to hear you haven’t received your order and that your previous contacts haven’t resolved this. Please reach out to our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Sadly I never received my dress and I did pay for it and to date it has not arrived. I’ve emailed and tried contacting costumer services but U haven’t had any success”

Helpful Report

Posted 3 months ago

We’re sorry to hear your dress has not arrived and that you haven’t had a response when contacting us. Please reach out to our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“The jump suit arrived in a very small envelope. It was ridiculously creased and crumpled. It looked dreadful. I didn’t even try it on as it was that creased. I would have needed to iron it before I tried it on. That’s not my risk.”

Helpful Report

Posted 3 months ago

We’re sorry to hear the jumpsuit arrived badly creased in a small envelope. That isn’t acceptable. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Never received the item. I contacted customer service twice and had no resolution. We lost over hundred pounds on this purchase. I would not recommend Phase Eight!”

Helpful Report

Posted 3 months ago

We’re sorry to hear you never received the item and that contacting us twice didn’t resolve it. This isn’t the experience we want. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“I returned this bikini on Wednesday 13th may and tracked it to see it was received by yourselves on the Friday and although ive emailed several times no reply or refund. Not a good service at all”

Helpful Report

Posted 3 months ago

We’re sorry to hear you’ve not had a reply or refund after returning the bikini. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Very disappointing, the fascinator didn't arrive. When I chased it I was promised it would be sent out that day. Later in the day I had a refund in my account with no explanation. I spoke to someone on the chat who said it was out of stock. When I asked if they were going to let me know there was no reply. Terrible customer service and let down 1 week before the wedding. Not good enough and would never recommend phase eight due to this experience”

Helpful Report

Posted 3 months ago

We’re sorry to hear your fascinator didn’t arrive and that you received a refund with no explanation. This isn’t acceptable. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“I ordered the bracelet set - was told Evri would deliver a waited and waited and waited and was told there was “a problem”. Contacted Phase Eight who looked into it and came back to say it had been lost in transit 🤔very suspicious. I have been refunded but was disappointed as wanted the item fir a special occasion.”

Helpful Report

Posted 3 months ago

We’re sorry to hear about the lost bracelet set in transit and the disappointment this caused, especially for a special occasion. Since you were refunded, we understand this may still be frustrating. If you’d like any further assistance, please contact our Customer Care team so we can look into this and help further.

Posted 3 months ago

“I have sent it back on 11th May as wrong size and haven’t heard a thing. Not even an email and no refund as yet.”

Helpful Report

Posted 3 months ago

We’re sorry to hear you haven’t had a response about your return sent on 11th May. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“It has been over 2 weeks since I placed my order and it has not yet been dispatched. Phase Eight service is dreadful. Hats have now arrived . One in a paper carrier bag and is damaged . The other arrived in s torn Hobbs hat box that has been sellotaped - terrible service from Phase Eight”

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Posted 3 months ago

We’re sorry to hear your order hasn’t been dispatched after over two weeks. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“My first on line order with Phase Eight will be my last. Appallingly tardy delivery on one item described as "in stock"; earrings described as "in stock" cancelled by Phase Eight and a very expensive dress arrived badly creased in a torn plastic covering with no packing other than a recycled piece of tissue paper.”

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Posted 3 months ago

We’re sorry to hear about the delays and the condition of the dress on arrival. We understand how frustrating that must be. Please contact our Customer Care team so we can look into this and assist further.

Posted 3 months ago

“Not received”

Helpful Report

Posted 3 months ago

Hi Kathryn, We’re very sorry to hear that your order has not been received. We understand how frustrating this must be, and this is not the experience we want for our customers. Please accept our apologies for the inconvenience caused, and thank you for bringing this to our attention. Kind regards, Phase Eight Customer Care

Posted 3 months ago

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