Phase Eight Reviews

Name: Phase Eight
Rating: 4.31

4.3 Rating 7,008 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,169

Anonymous

Anonymous // 01/01/2019

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“Les commandes pour la France ne sont pas intéressantes car il faut payer soi même le retour au cas où l’article ne nous convient pas”

Helpful Report

Posted 2 months ago

“You are asking me for reviews for an item I have still not received. Please cancel the order”

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Posted 2 months ago

“First time I used this company and I was very upset , as I received a secondhand dress , which was dirty , tan marks , ripped , rain marks on it , couldn't believe this got through the returns check .”

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Posted 2 months ago

“Not at all impressed with Phase Eight regarding this item.”

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Posted 2 months ago

“It did not look like the photo. In real life it was a lot longer. Looked like a prom dress.”

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Posted 2 months ago

“Came broken zip !! And no reply from customer service ! Waste !”

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Posted 2 months ago

“Sorry - not for me. It was too long in the body and did not fit me nicely”

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Posted 2 months ago

“I returned the dress i ordered on 6th of June and still have not had a refund. It is now the 28th June. This is shocking. I would not order anything with Phase 8 again.”

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Posted 2 months ago

“I ordered the florentine wrap blouse with camisole. I received the camisole only. The item has sold out. I spent a considerable amount of time trying to contact customer services. Chat assist just kept me waiting. Phones not answered. Item sold out so I can’t reorder. Very unhappy with lack of service.”

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Posted 2 months ago

“Arrived damaged and late not a happy order.”

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Posted 2 months ago

“I was looking forward to trying this dress as it looks gorgeous on the photos. Unfortunately I received two emails informing me that they were busy and my parcel was delayed being sent. This was followed, after 10 days, by an email saying it had been sent out, and another email a week later saying that they had received my returns parcel and would be issuing a refund minus £1.95 as per returns policy. I couldn’t get to speak to anyone either on the phone or on live chat as they were too busy! Safe to say I won’t be using Phase Eight Website again - shame as the dress looked ideal for my nephews wedding”

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Posted 2 months ago

“Arrived dirty, burnt and worn. Customer services have been terrible”

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Posted 2 months ago

“Poor delivery. Chat line very helpful.”

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Posted 2 months ago

“Appalling. The dress you sent had the lining stitched into the zip which made it impossible to try on. We have sent photo evidence but no apology or response, but you didn't forget to charge postage.”

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Posted 2 months ago

“Blouse arrived crushed and had somebodies makeup on the inside of blouse, obviously not checked before being sent out.”

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Posted 2 months ago

“Very upset as 2 weeks after purchasing was offered at 15 per cent off”

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Posted 2 months ago

“I received the wrong size that I had ordered and have returned it but still waiting 4 weeks afterwards for a refund. I have tried to contact Phase Eight customer services on the online chat, by email and phone but keep getting disconnected. There does not appear to be any way to contact customer services to even make an enquiry about a returned item.”

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Posted 2 months ago

“I have not received this item due to Phase Eight using the worst courier company,Evri. And now that Evri have admitted they lost the dress, I’m still waiting to hear from Phase Eight about my refund. Phase Eight were quick to refund the named day delivery charge, but since then have not responded formally to my email about a total refund - only a standard acknowledgement. Please get your act together…”

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Posted 2 months ago

“Too pricey for the material”

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Posted 2 months ago

“Still not received my order from the 10 th June”

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Posted 2 months ago

Phase Eight is rated 4.3 based on 7,008 reviews