Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Nederlands

Español

Français

Polski

Русский

Italiano

“I was persuaded to buy a dress that didn't suit me in an outlet store. When returned it had to accept gift card rather than money back. Struggled to find something I liked and finally bough MaryKate dress. Since returned and now only Bern refunded additional money not gift card. What is going on??”

Helpful Report

Posted 3 months ago

“Poor design Material too stiff”

Helpful Report

Posted 3 months ago

“The item was not received. I then had a two week battle to prove this was the case, with a very frustrating system whereby emails remained unanswered, the Chat was unhelpful and all phone calls were cut off after being on hold. My last resort was direct messaging on Instagram. I am finally being offered a refund two weeks after the delivery was meant to arrive. Photos were sent by the courier of an unrecognisable house claiming “proof of delivery”. In the end a map picture was sent which showed it was in a village 40 minutes away. I was repeatedly asked to “check with my neighbours and cctv”! A very frustrating situation and a great deal of time wasted.”

Helpful Report

Posted 3 months ago

“Sent back 4 items received 4 emails confirmation of receipt and refund would follow only received refund for one item from which a handling fee deducted. Chased by email on 3 occasions only to receive automated response saying oh I see this is about a refund and we will close the matter!. Clearly this company are not to be trusted holding onto my refund of over £258 for no reason. This was a first order with Phase Eight and certainly my last. Trying to get my money back via PayPal now”

Helpful Report

Posted 3 months ago

“I haven’t received my order”

Helpful Report

Posted 3 months ago

“Dress never arrived”

Helpful Report

Posted 3 months ago

“Didn’t receive my item, and wasn’t informed that it would be late until I called to chase it a day after it was due!”

Helpful Report

Posted 3 months ago

“Packing appalling. If I had washed the dress in a 60* it would have been less crushed. Incredibly disappointed as I needed it for holiday cruise the following day. Honestly I feel like crying. I have spent ages ironing it. I am extremely used to ironing linen and this was not an easy task.”

Helpful Report

Posted 3 months ago

“Item lost in transit”

Helpful Report

Posted 3 months ago

“Very poor service I ordered these for my sons wedding in plenty off time and I sat and waited for them after about 3/4 weeks they had still not arrived so I contacted Phase Eight chat line which after 3 attempts at getting cut off from them as was told I wasn’t answering quick enough only to be told that they had been returned because off damaged packaging I had not been contacted about this or even offered a refund it was I who had to chance this up and request a refund I was given a code to get next day delivery free which did not work either to re-purchase which I only did has they matched my dress so not a happy experience at all one very disappointed customer”

Helpful Report

Posted 3 months ago

“Item never arrived they cancaled order”

Helpful Report

Posted 3 months ago

“I’ve order three of these dresses online and tried two on in your Bluewater store. Unfortunately I and the shop assistant couldn’t pull the zip up it seems to be to much material. A design fault. I love this dress and wanted for a wedding 🙄”

Helpful Report

Posted 3 months ago

“Item didn’t arrive , unable to track item and incredibly difficult to get hold of anyone in customer service”

Helpful Report

Posted 4 months ago

“Never got the dress twice !! Evri are useless You promised me an extra 15% off never got it Next day delivery 2nd time still haven’t got order Mrs S Conway SS7 3FT 4 Fawn Close Benfleet Essex”

Helpful Report

Posted 4 months ago

“Unfortunately still waiting to receive when ordered 17/6/26 Have emailed still waiting to hear. Very disappointed in their customer service.”

Helpful Report

Posted 4 months ago

“Item did not arrived as paid for (with next day postage) so it was too late to wear so I had to return it and have been charged to do so. Customer service chat box was unavailable to let me know what was going on until the last minute. Having returned it I still haven't had my money back. Any email queries are replied to by automated service. I am unlikely to buy online from Phase Eight again.”

Helpful Report

Posted 4 months ago

“Two of the dresses I ordered appear undelivered or misplaced and I now may have to return this one if the other two dresses are not found as they were matching dresses for my bridesmaids”

Helpful Report

Posted 4 months ago

“I would have been happy to do a review of this outfit but it didn't turn up!!! There didn't appear to be any attempt by Phase Eight to contact me to discuss the situation. It was left to me to contact your Customer Services Department (twice!!) who arranged for a refund to be processed.”

Helpful Report

Posted 4 months ago

“The dress is nice but arrived dirty with a black mark all over the top of it. While experience has been a night mare from going to collect the dress from phase eight store that had been closed down, then re ordering, got charged for posting it to me and the dress arrived soiled. Never again will I shop at phase eight”

Helpful Report

Posted 4 months ago

“The dress arrived with 3 holes in the fabric near the hem. The Return label was not accepted by the Post Office ( as directed by Phase Eight). The only option I had was to trek into a standalone Phase Eight store , as returns are not accepted at their Concession stores incurring travel and parking costs. The store was unable to reimburse original postage or these costs . Very poor all round.”

Helpful Report

Posted 4 months ago

Phase Eight is rated 4.3 based on 7,256 reviews