Name: Phase Eight
Rating: 4.32

“Delivered with one of the ties at the neck missing. Surely the item should have been checked before delivery”

Posted 1 month ago

Hi Eileen, We’re very sorry to hear that your item arrived with a missing tie. We completely understand how disappointing this must be and apologise for the inconvenience caused. All items are quality checked prior to dispatch, however on this occasion it appears an issue has been missed, and we will be sharing your feedback with our warehouse team to help prevent this happening again.

Posted 1 month ago

“Jacket did not get delivered and customer service incredibly unhelpful”

Helpful Report

Posted 1 month ago

Hi Lesley, We’re very sorry to hear that your jacket did not arrive and that you were unhappy with the support you received from our customer service team. This is not the experience we aim to provide, and we understand how frustrating this must have been. We would like to look into this further for you and ensure it is properly resolved. Please contact us with your order details so we can investigate what has happened and assist you as quickly as possible.

Posted 1 month ago

“Did not receive item. Advised was being delivered, then delay in delivery, then that it had been cancelled. Also, sent message on chat that matching outfit has stain on, bot closed enquiry.”

Helpful Report

Posted 1 month ago

Hi Cheryl, We’re very sorry to hear about your experience and appreciate you taking the time to raise these concerns. We understand how frustrating it must have been to receive conflicting updates regarding your order, followed by it being cancelled. This is not the level of service we aim to provide, and we apologise for any inconvenience caused. We’re also sorry to hear about the issue with the matching item and that your chat enquiry was closed before it was resolved. This will be reviewed so we can understand what happened and improve our support process. Please rest assured your feedback has been shared with the relevant teams, and if you still require assistance, we’d be happy to look into this further for you.

Posted 1 month ago

“Ordered 2 pairs of children's shoes in a size 9 twice. First time got a size 9 pair and a random pair of sandals. Took sandals back to a store and re-ordered a size 9 pair in the shoes I wanted. I received a pair of shoes and one was a size 8 and one a size 9. Tried to ring customer services, only to be told you couldn't ring them and to contact online. Completely fed up with phase 8 and shall not be ordering anything else as all trust has gone.”

Helpful Report

Posted 1 month ago

Hi Marcia, We’re very sorry to hear about the issues you’ve experienced with your recent orders and completely understand your frustration. Receiving incorrect items on more than one occasion is unacceptable and not the standard we aim to provide. We also apologise for the difficulty you had trying to reach our customer service team, and we understand how disappointing this must have been given the circumstances. We would like the opportunity to put this right for you. Please contact us with your order details so we can fully investigate what has happened and ensure this is resolved appropriately. Your feedback has been shared with the relevant teams to help prevent this from happening again. Please let us know how you’d like to proceed, and we’ll get it sorted quickly.

Posted 1 month ago

“Hat arrived folded inside a box that was much too small so was completely bent. I returned it immediately!”

Helpful Report

Posted 1 month ago

We’re really sorry to hear your hat didn’t arrive in perfect condition. That’s certainly not the experience we want for our customers. Your feedback about the packaging is really helpful, and we’ll be passing it on to our warehouse team to prevent this happening again. Thank you for returning the item, and if there’s anything further we can assist you with, please don’t hesitate to get in touch.

Posted 1 month ago

“I was advised that my first order was lost in transit, however their advisory email to me said that it had been returned to them. Customer services offered me a discount because of the previous issue - that discount could not be accepted at the checkout. I was offered free postage but that never materialised. I found the AI chat a waste of time - the discounts offered by humans were empty promises.”

Helpful Report

Posted 1 month ago

We’re really sorry to hear about your experience, and we understand how frustrating this must have been. The confusion around your order status, along with the issues applying the discount and free postage, is certainly not the level of service we aim to provide. Your feedback about both our customer service communication and chat support is incredibly important, and we’ll be reviewing this internally to ensure clearer, more reliable support going forward. We never want to offer anything that can’t be honoured, so we’re especially sorry for the disappointment caused. If you’re open to it, we’d really appreciate the chance to make this right. Please reach out to our customer service team with your details so we can look into this further and resolve it for you properly.

Posted 1 month ago

“Live chat was positive”

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Posted 1 month ago

Thank you for your feedback—we’re really pleased to hear you had a positive experience with our live chat team. We’ll be sure to pass this on, as they’ll be glad to know their support made a difference. We are sorry to see the fault with your item. If there’s anything you need regarding this, we’re always here to help.

Posted 1 month ago

“Phase Eight want to learn how to wrap a dress so that it arrives in a condition that does not look like a creased unwearable condition. It was packed in a small polythene bag and then in a cardboard type envelope.”

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Posted 1 month ago

We’re really sorry to hear your dress didn’t arrive in a wearable condition. That’s certainly not the impression we want to give, and we understand how disappointing it must have been to receive it creased like that. Your feedback on the packaging is really valuable, and we’ll be sharing this with our fulfilment team to review how items are packed and protected in transit. We always aim for our pieces to arrive ready to wear, so we appreciate you bringing this to our attention. If there’s anything further we can do to help, please don’t hesitate to get in touch.

Posted 1 month ago

“No issues. The product was the issue”

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Posted 1 month ago

Thank you for your feedback. We’re sorry to hear that the product itself didn’t meet your expectations, even though everything else went smoothly. That’s not the standard we aim for, and we appreciate you bringing it to our attention. If you’d like to share more details, we’d be keen to understand what went wrong and see how we can help.

Posted 1 month ago

“In stock when I ordered it. I waited a few days after the expected delivery window, then contacted phase eight. They hadn’t even despatched it. It finally arrived after nearly 3 weeks. It was in a cheap flimsy hat box with no other protection, the box was torn and completely squashed. Whoever dispatched this clearly didn’t care.”

Helpful Report

Posted 1 month ago

We’re really sorry to hear about your experience. Waiting beyond the expected delivery window only to find your order hadn’t been dispatched is frustrating enough, and we completely understand your disappointment with the condition it arrived in. This is not the level of service or care we aim to provide, and your comments about both the delay and the packaging have been shared with our fulfilment team for review. We take this seriously and will be looking into what went wrong here. If you haven’t already, please contact our customer service team so we can make this right for you as quickly as possible.

Posted 1 month ago

“Dress is beautiful. But postage/delivery was a big issue. Paid for next day delivery. Ordered Thursday for Delivery on the Friday....dress arrived on the Tuesday. Not impressed with Evri. Hence why 1 star. Why offer a service if it can't be fulfilled.”

Helpful Report

Posted 1 month ago

Thank you for your feedback—we’re really pleased to hear you love the dress, but we’re very sorry to hear about the delivery delay. We completely understand how frustrating it is to pay for next day delivery and not receive your order on time. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention. Your comments about the delivery experience will be shared with our courier partners so we can work to improve this going forward. If you haven’t already, please feel free to contact our customer service team so we can look into this further for you.

Posted 1 month ago

“My experience this time was very poor. Ordered a 16 - label on outside said 16 but dress was a 14 Another person had the same thing happen with the same dress Paying for postage just added to annoyance”

Helpful Report

Posted 1 month ago

We’re really sorry to hear about your experience, and especially that the size you received didn’t match what was shown on the label. That’s understandably frustrating, particularly when you’ve also paid for postage. This is not the standard we expect, and we take reports like this very seriously. We’ll be passing your feedback on to our quality control and fulfilment teams to investigate this issue with the dress and ensure it’s checked properly moving forward. If you haven’t already, please contact our customer service team so we can look into this for you and make things right.

Posted 1 month ago

“Packaged poorly. Received in crumpled condition. Returned.”

Helpful Report

Posted 1 month ago

We’re really sorry to hear your order arrived in a crumpled condition. That’s not the experience we want for our customers, and we understand why you chose to return it. Your feedback about the packaging has been shared with our fulfilment team so this can be reviewed and improved. If there’s anything further we can help with, please don’t hesitate to get in touch with our customer service team.

Posted 1 month ago

“Ordered size 16 more like a 22 size unflattering huge”

Helpful Report

Posted 1 month ago

We’re sorry to hear the sizing didn’t work out for you. We understand how disappointing it is when an item feels much larger than expected and isn’t flattering when tried on. Your feedback is really helpful and will be shared with our product team so the fit of this style can be reviewed. If you haven’t already, you’re welcome to return the item and our customer service team can also help with alternative size or style suggestions.

Posted 1 month ago

“I didn't receive the blouse from my order”

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Posted 1 month ago

We’re sorry to hear that your blouse was missing from your order—that’s not the experience we want for our customers. Please get in touch with our customer service team with your order details so we can look into this straight away and arrange a resolution for you. We’ll make sure this is investigated and put right as quickly as possible.

Posted 1 month ago

“Still waiting for it to arrive”

Helpful Report

Posted 1 month ago

Thank you for the update, and we’re sorry to hear you’re still waiting for your order to arrive. We understand how frustrating this delay must be. Please contact our customer service team with your order details so we can check the status and chase this up with the courier as a priority. We’ll do everything we can to get this resolved for you as quickly as possible.

Posted 1 month ago

“I did not receive my order. I did receive a refund eventually, however was very disappointed to not receive the item I waited for.”

Helpful Report

Posted 1 month ago

We’re really sorry you didn’t receive your item and that this has caused disappointment. Since you did receive a refund, we’d like to review what happened and help ensure it doesn’t happen again. Please contact our Customer Care team for more assistance.

Posted 1 month ago

“2 orders done and both got lost in transit”

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Posted 1 month ago

We’re really sorry to hear two orders were lost in transit. This isn’t the experience we want for you. Please contact our Customer Care team with your order numbers and any tracking details so we can investigate and arrange a refund as quickly as possible.

Posted 1 month ago

“I ordered this dress in a size 18 , yes it came and the price label said a size 18 but the label the stiched to the dress said a size 14. I'm very disappointed as I wanted this dress to get married in so I will send this back andJ reorder another size 18. Margaret Zavaroni.”

Helpful Report

Posted 1 month ago

We’re really sorry the label on your dress didn’t match the size you ordered and that this caused you to miss your big day. Please contact our Customer Care team with your order details and, if possible, a photo of both labels (box/garment). We’ll review and assist with a refund as quickly as possible, and ensure this doesn’t happen again.

Posted 1 month ago

“Since ordering and paying for this dress online three weeks ago, I have not seen sight nor sound of it. Where is my dress Phase Eight..???? If you want me to review it then let me have the dress please...!!!!”

Helpful Report

Posted 1 month ago

We’re really sorry you haven’t received your dress after three weeks. We’d like to look into this and help resolve it quickly. Please contact our Customer Care team with your order number and any tracking details so we can investigate and update you as soon as possible.

Posted 1 month ago

Phase Eight Reviews