Phase Eight Reviews

Name: Phase Eight
Rating: 4.31

4.3 Rating 7,008 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,169

Anonymous

Anonymous // 01/01/2019

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“I didn't rate it as I never received it due to Evri never delivering it. I felt very let down by Phase Eight as I tried for 20 minutes a time to speak to customer services and the chat service but no one picked up my call. Why do companies use Evri who clearly don't want to deliver parcels? I was disappointed as wanted to wear the dress to a wedding 24th July but it never appeared even though I ordered it 17th July. I wont br ordering online from Phase Eight again......”

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Posted 1 month ago

“Phase Eight's customer service is absolutely appalling, not only did I not receive the goods I ordered, I was not notified that the goods were being returned to the seller until I queried it with Phase Eight. I spent over a week trying to get information about my purchase from the customer service department online, eventually on my 5th phone call to the customer service department an agent agreed to process a refund. Premium prices for bargain basement levels of customer service.”

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Posted 1 month ago

“As I have yet to receive my hat my rating is for poor delivery service”

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Posted 1 month ago

“The quality of phase eight dress are deteriorating. I have a few old dresses from phase eight but this one really disappointed me.”

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Posted 1 month ago

“waarom slechte revieuw materiaal en qau vorm en produkt zeer goed met alleen goed oppassen maat denk verschil eu en de en be maat eu 40 is 38 de”

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Posted 1 month ago

“I purchased three items to a vale of £231 but received nothing. Customer service is not fit for purpose so I have as yet not received a refund. I paid via a PAYPAL account and have therefore contacted them to facilitate a full refund. Not good enough Phase Eight.”

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Posted 1 month ago

“Not good quality. Customer service poor”

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Posted 1 month ago

“My item was collected and returned to store on sane day as it was faulty and stitched incorrectly. However I have still not received a refund over 2 weeks later. I have simply received reminders to collect. I have called the contact centre and emailed customer services but their auto response states that they are very busy and that there will be a delayed response. Meanwhile they have now had my monies for 4 weeks without supplying goods of an acceptable quality.”

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Posted 1 month ago

“Supposed to be delivered by Evri !!!! Contacting Phase Eight is challenging… No dress for an event and still waiting for a refund!!! Can’t speak to a human and email useless so live chat is the only option…. Dreadful service”

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Posted 1 month ago

“I did not receive my order so cannot say what the jumpsuit fits like. Trying to get a refund has been very unsafisfactory and I am still waiting for a response from Customer Services. I have tried ringing and emailing and get no where. At the moment I have no refund or jumpsuit.”

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Posted 1 month ago

“Not at all happy with the returns I’m stilling wait ing for Contacted phase eight but all I got was an automated reply. £138 please”

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Posted 1 month ago

“Was out of stock, had email to say it was back in stock, ordered it, chased it, no response from customer service, email to say order cancelled! Beyond disappinted”

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Posted 1 month ago

“I never received the parcel!”

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Posted 1 month ago

“I ordered this online, when it didn’t arrive I tried to contact customer service. Absolutely impossible to get any help. After much frustration and wasted time waiting I got to speak to a real person. She arranged a refund and a 15%discount code. Fantastic went to reorder the bracelet only to find there’s already a15% sitewide discount (so effectively no good will gesture ) and I need to pay £3.95 again for delivery, so as I’d already paid delivery for the original bracelet I don’t feel like paying it again after all the frustration and disappointment at the Phase Eight customer service. Extremely poor and definitely had changed my confidence in buying online from them again.”

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Posted 1 month ago

“it was ripped with a security tag attached so it was returned ordered it again and got the same dress back! emailed customer service asking for my delivery and refund charges to be returned to me no reply as yet”

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Posted 1 month ago

“Still not received. Cannot connect to customer service via phone or chat. Sent email - it was acknowledged and nothing..”

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Posted 1 month ago

“I never received this dress yet got charged for return postage. I emailed to ask for a refund for this but have heard nothing. Very poor service indeed”

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Posted 1 month ago

“I cannot review this item as I never receive it I paid for it but it was a month before I was told after a lot of trying to contact you to be told that it was out of stock.”

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Posted 1 month ago

“I have ordered this jumpsuit 2 weeks ago, ans it has not arrived. I tried the tracking step on their website and the system couldn't find it. I will have to phone and chase tomorrow. Unfortunately I cannot rate the item any higher until I actually receive it”

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Posted 1 month ago

“My order was confirmed and money taken 2 weeks ago but I haven’t received the top.”

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Posted 1 month ago

Phase Eight is rated 4.3 based on 7,008 reviews