Hello,
Thank you for taking the time to provide us with your feedback.
I am so so sorry to hear that you have been provided with a poor service. This is not the services we wish to provide our customers at all and it is so important to us that we can provide with customers with 5* service and resolve all issues the best we can. Rest assured this has been reported.
I would like to apologies for any inconveniences this has caused you.
If you ever have any queries, please do not hesitate to get in contact with our customer services team.
Kind Regards
