“Poor quality material . It was so creased that it looked like a cheap piece of clothing - nothing like it looked like on the website .
Also I returned the item 2 weeks ago and I’m still waiting for my refund.”
“Lovely dress in a beautiful pink which I think could suit a woman of any age. Nice floaty material and flattering style. We saw the dress in store but ordered online to get the size needed - 8 petite. I bought it for my daughter who needed a dress for a country wedding, Goodwood Revival and The Boudles tennis. The dress appeared perfect in theory. She is 5’2” and size 8. Really the dress just didn’t seem that ‘petite’. There was a lot of loose fabric in the top half and the waist sat on top of her hips so it wasn’t as flattering as it might be and required complicated alteration. Obviously everyone is different so it may fit another perfectly. I am 5’6” and standard Phase Eight clothes fit me perfectly so I expected petite sizes to fit someone 5’2”.”
“Loved the dress but …
I ordered this item twice - the first came badly creased - Item returned
Reordered on line through customer services paid for gift box delivery (which didn’t happen!) second item received looking exactly the same as the first!
This issue is still unresolved & I would appreciate some help!
The wedding is getting close!!!”
Good morning,
Thank you for your feedback. We're really glad to hear our customer service team was helpful, but we're sorry to learn that your issue still hasn’t been fully resolved. That’s certainly not the experience we aim to provide.
We also understand your frustration around the lack of an email contact option—this is valuable feedback, and we’ll be sure to pass it on to the relevant team for review.
If you're still waiting on a resolution, please don’t hesitate to reach out again via our webchat service, and we’ll do everything we can to help bring this to a proper close.
Thank you again for bringing this to our attention.
Kind regards, Phase Eight Customer Care
