Good afternoon,
We’re truly sorry to hear that your experience with our customer service was disappointing this time. We always strive to provide the best service possible, and we’d love to understand what went wrong so we can make things right. Please feel free to reach out to us directly, and we’ll do our best to resolve any issues. Your feedback is invaluable to us, and we appreciate the opportunity to improve.
Kind regards, Phase Eight Customer Care
“Bought six pairs the same size ( have loads from before so was just replacing in the wardrobe like for like)
Received different fabrics and fits and zips
Should have been exactly the same
I kept one pair and still not sure about the fabric but at least they were the correct fit”
Hello.
Thank you for taking the time to leave this feedback.
sorry to hear the trousers did not meet up to your expectations. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
