Thank you for your feedback,
I’m so sorry to hear you’ve not received your refund as quickly as you had hoped for.
We do advise to allow up to 14 working days from the date of postage for your returns to be received and processed. This does also exclude weekends and any public holidays that incur over that period.
I have checked your refund and I can see this has now been processed for you.
Hi there,
Thank you for taking the time to leave us feedback, we're so glad to hear you've received excellent service from us!
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
