Hello,
I sincerely apologise that your order has not been delivered correctly. This is not our usual level of service. Please note we have passed this on as feedback to our courier, as we would not wish for this service to continue for you or another customer. The postage charges have been refunded. Depending on your card provider, these funds should reflect in your account within 3-5 working days.
Kind regards,
Phase Eight Customer Care
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
Kind regards
