Hello there, thank you so much for your feedback. I am so sorry that you have yet to receive your refund. We sincerely apologise for this delay and any inconvenience it may have caused. Please be assured that our technical team is treating this issue with the utmost urgency and is working diligently to process your refund as a top priority.
We are making every effort to resolve this matter by the end of the week. However, if we are unable to do so, please rest assured that we will keep you updated on the progress until the issue is fully resolved.
Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
“I have bought 2 pairs of these jeans. I am really pleased with them. They fit me very well, the button fly is a nice style feature and the fabric is not too thick so fine in warm weather. If it helps, I bought size 8. My waist is 26" and my hips 36". The jeans are a good length for my 5' 4" height.”
Hi there,
Thank you for your positive review! We are so pleased to hear you are happy with your jeans, our quick delivery and our packaging. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hello there,
I am truly sorry to hear that we have let you down on your order this time because the packaging of your parcel was not perfect.
I can assure you that is not our usual level of service at all. Here at Phase Eight we are trying our best to have environmental packaging whilst making the packaging beautiful.
I will certainly raise these comments.
If you still need our assistance, please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
