“Wish these trousers really had been white (they’re ivory) & with beige pockets you can clearly see through the ivory material, I had to send them back”
“I ordered my usual size but they were too big. Also they are very long and I am fairIy tall. I know that linen creases but the trousers were very creased when they arrived and didn’t look like the quality I usually get from Phase Eight.”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
Kind regards
Hello there,
Thank you for your feedback.
I am ever so sorry that you feel we were not helpful enough in resolving your issue. So that we can look into this further please do provide some more information on the issue, you can email us if you prefer at webenquiries@phase-eight.co.uk.
I apologise for the disappointment and inconvenience caused.
Kind regards, Phase Eight Customer Care
