Hello,
I am so very sorry to hear that you received the incorrect 2 right shoes. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes.
If you still need our assistance, please do call our customer care team and we will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
“Full of hope. The model looked so good in them! On me, a 5’8’’ size 12 woman, I looked stumpy.
They came folded up in a small bag, not on an hanger and as a result very creased. They didn’t hang well annd drop creases after several days and I worried about steaming or ironing them myself before making a decision to keep or return. The material was a stiff linen and the overlocker seams were scratchy and caused friction against my inner thighs. They didn’t hang nicely down my hips and stick out, so I returned them to the shop. The woman was unsympathetic about my comments about creasing and informed me that I could have asked for them to be steamed upon collection. This is good to know but too late now for this item.
It’s a shame. I usually feel special shopping at Phase Eight.”
Hi there,
Thank you for your feedback.
We are so glad to hear you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards,
Phase Eight Customer Care
