Good afternoon Suzanne,
Thank you for your feedback, and we’re very sorry for the confusion regarding the item’s description and for the inconvenience this has caused.
We can confirm that a full refund has now been processed for the Isabella trouser, and we apologise for any earlier misunderstanding. Your experience is important to us, and we will also review the product information to ensure it is as clear and accurate as possible going forward.
If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards, Phase Eight Customer Care
“I love these trousers, they are very very long and thankfully I have a mum who is handy with a needle we had to turn them up by 5inch and I am 5’7” so not short.
The fit otherwise is great and I wore on Christmas Day with a black top with a slight sparkle. Will be great throughout the year with a variety of tops”
Hi there,
Thank you for taking the time to leave us feedback.
We are glad that you found our website easy to use.
We hope to see you again.
Kind regards,
Phase Eight Customer Care
Hello there,
Thank you for your feedback. I am glad we were able to give you a fast and efficient service. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hi There,
Thank you so much for your feedback. We are happy to hear that you are pleased with our services. Have a lovely rest of your day.
Kind regards,
