“These trousers are absolutely gorgeous! I bought them to wear to a wedding on a beach in Aruba this Feb, and I think they are perfect! Nice and light but with enough weight to hang properly, they are slightly long (I'm 5"5') but I like my feet covered a bit so that works for me! Phase Eight is my go to for occasion wear - I have dresses that I bought over 10 years ago that still look brand new!”
“The trousers were too long and the top layer not as floaty as expected. The construction of the zip and double seam resulted in the zip being very difficult to open and close. I had previously had to return a pair of these trousers as the zip was broken because of this fault. I still like the trousers but would only buy with a greatly increased discount to cover the costs of alterations.”
Hi there,
Thank you for taking the time to leave us feedback, we're so pleased to hear you had a great shopping experience with us in our Bromley store, we're sorry to hear you were disappointed with your new trousers and hope you received a quick refund.
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hello there,
Thank you for your feedback. I am sorry the delivery charge was too high for you. I am however glad you were able to find suitable delivery for yourself with click and collect.
Kind regards.
“Lovely trousers. Taken a star off as they were missing a hook at the top of the zip which made them impossible to do up completely - disappointing at this price.”
Hi there,
Thank you for your generous feedback.
We are so glad to hear you are happy with out item.
We hope to see you shopping with us again soon.
If you have any other questions please don't hesitate to get back in touch.
Kind Regards,
Hi There,
Thank you so much for your feedback. We are happy to hear that you are pleased with our services. I'm pleased to hear that you received good all-round service, including a smooth operation and positive service from the shop during collection. Have a lovely rest of your day.
Kind regards,
