“Sadly despite ordering correctly the short length Ocha Jeans I received the long version. I was only able to contact Phase Eight by web chat which proved to be very unsuccessful. I would have like to have had the jeans replaced to get the correct ones I ordered but this is not an option so I sent back for a refund. Not a good experience and unable to comment on the item as I never received the correct size.”
Hello, Thanks so much for taking some time out to leave us some important feedback and a 1 star rating. I truly hope you shop with us again very soon so we can show you the usual very high 5 star customer service we aim to provide to each and every one of our customer's.
I am truly sorry for the inconvenience caused by our team mistakenly sending the wrong size garment to you.
I have passed this feedback on to help improve our service so I would like to thank you for bringing this to our attention again.
If we can be of any further assistance then please don't hessite to get back in touch with the customer care team.
Best wishes, Victoria @ Phase Eight Customer Care
