Hello,
I am so sorry to hear that you received an incorrect coloured item. That is not what we would expect at all. Looking at your order I can see that we have refunded your order, but if you do need our assistance, please get in touch with our Customer Care Team who will be happy to help you. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Thank you for your feedback,
Phase Eight have now started working with Global E who now now deal with our International orders, this means that the charges are made clear at point of purchase and these can be pre paid with no surprises to follow. This should improve this purchasing for all our customers abroad.
“Good fit, look good with long jumpers or blouses. I have them in 4 different colours now. My favourite trousers. Would love them in more colours too - maybe grey and a denim blue?”
“Have worn size 10 in this style for a number of years but not bought any for a while. Size 10 now too small but size 12 didn't feel quite right on either so returned.”
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our product and the delivery service provided and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
