Thank you for your feedback,
I am not sure why the Ringwood store did not just remove the tag for you as our security tags are uniform across the stores.
I do apologise for the trouble you had getting this done
Hello there,
Thank you for your feedback. We are sorry for any delay in receiving your refund, our returns period can take up to 14 working days to process so we apologise if this period has been exceeded. I have looked into your order and I can a see the item has now been refunded. Again we apologise for any delay.
Kind regards,
