Hi there,
Thank you for taking the time to leave us your feedback.
I am ever so sorry to hear that the trousers arrived and were not well presented or packaged, this is certainly not what we would expect. I completely understand the disappointment this has caused and for the delay in refunding for you. I can confirm the refund has now been processed for you.
I sincerely apologise again and if you have any further queries please do let us know.
Kind regards, Phase Eight Customer Care
Hi there,
Thank you for your feedback, we're sorry to hear you are disappointed with the fit of your new trousers. We hope you received a quick refund and have found a suitable alternative.
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
