Good afternoon
'm really sorry to hear about your experience and the difficulties you faced with the return process. I completely understand your frustration, especially with the delay in receiving the correct information and the high return costs from Germany.
Your feedback is truly valuable, and I will make sure it is shared with the relevant team to help improve our processes. If there’s anything I can do to assist you further, please don’t hesitate to let me know.
“Fabric felt so so soft and I loved the style. It looks very chic and cool. Unfortunately I had to return it as it's too long for me and I got it in my usual size.”
