Hello there,
I'm so sorry for the delay in getting back to you, and I completely understand how frustrating this must be. We’re currently experiencing a high volume of contact, but I can confirm that a member of our team has now reached out to you via email to assist further.
Thank you so much for your patience.
Kindest regards - Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the fit of your new garment. I have passed this onto our technical team to review for the future as we want our sizing and styling to be as accurate as it possibly can. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
“Really nice fabric and fit but I had to order a size down from my usual one. Unfortunately the fabric creases easily. The colour is described as 'white' on the garment ticket but it is a very light cream.”
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
Kind regards
