Hello, I can since see we have resolved this, however, I apologise for any inconvenience caused. I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
If you still need our assistance our customer care team will be happy to assist you. Please do get in touch with your order number for us to help you.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes,
Phase Eight Customer Care
