“I loved the striped fabric in these trousers, but they were a bit tight in the waist. I prefer a button to fasten rather than the clips often used, as a button is easier to adjust. Reluctantly had to return because of the fit but loved the fabric and the stripe, best I have seen or tried on.”
Good afternoon,
Thank you for your valuable feedback. We are pleased to hear that you find our website and product descriptions helpful.
We appreciate your comments regarding the paper packaging and the suggestion for a pick-up service for returns. We understand how important it is to have convenient return options. Please note that you can arrange a collection return using Royal Mail's service at: https://www.royalmail.com/collection.
Regarding the online returns process, we are working on enhancing our system to provide better tracking and acknowledgement of receipt/refund. We aim to make this process as seamless as possible for our customers.
Thank you once again for your feedback. If you have any further suggestions or need assistance, please feel free to contact us.
Warm regards, Phase Eight Customer Care
