“It is a beautiful dress, and fits me beautifully however the first one had a hole in it and some of the embellishment falling off.
I very quickly ordered a second one, got it just in time as it was the last one in my size on line, however about 100 to 200 threads are coming off on the outside of this second dress which I am going to have to spend a long time repairing as I know there isn't another one to be had
Beautiful dress can't wait to wear it when it's fixed, good job I am handy with. a needle”
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
Kind regards
Hello,
Thank you for taking the time to leave us your feedback and we are extremely disappointed to hear this. Please contact us if you need further help with this.
Thank you for shopping at Phase Eight.
Kind regards,
Phase Eight Customer Care
“This item was unwearable and warranted a full refund. The dress was only tried on in store with photos taken of the poor condition in front of the store assistant. I won’t embarrass Phase Eight by posting these photos on this forum, however, I have offered to send them to Phase Eight for quality control training purposes.”
Hello there,
I am truly sorry to hear that we have let you down on your order this time because your beautiful Lena Sequinned Dress arrived in less then perfect condition. I can only imagine how upsetting this must have been for you. I can assure you that is not our usual level of service at all.
I have raised this with our quality control team to ensure all items are being thoroughly checked before being posted so we can avoid disappointment for our customers.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
