Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as your order are unhappy with the sizing of the Ellise Lace Dress Ivory/Duck Egg.
Looking at your order I can see that we have refunded you. If you need further assistance, please do contact our customer care team who will be happy to help you.
I do hope that this has not deterred you from ordering from Phase Eight in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
