Hello there, thank you for taking the time to leave Phase Eight a review. I am so pleased to hear that our delivery and returns were good. However, I am so sorry to her that the items you ordered were not suitable. Regarding the customs costs in which you have paid sadly here at Phase Eight we are unable to refund these costs, however please do contact your local governing body and they can certainly help you further.
Thank you for bringing this to my attention and I hope we welcome you back soon and can improve your customer experience.
- Phase Eight customer care
