“What a disappointment on the finish on the hemline. Can’t understand how on earth this got through quality control. Ordered a replacement. I had to pay for the 2nd dress too, as could not simply return and ask for a replacement. The 2nd one was acceptable. Customer Service via online chat were excellent.”
Hello, Thank you for taking some time to leave us some important feedback. I was disappointed to see your order was returned to us and I am truly sorry for any inconvenience this may have caused. Here at Phase Eight, it is extremely important that our valued customers have an enjoyable and smooth shopping experience with us, and I am very disappointed that we have let you down on this occasion. Please rest assured this is in no was our usual level of 5 star customer service. I will make sure that this is passed on as this is not Phase Eight standards so that this can be investigated internally by our team.
I do hope to welcome you back as a valued Phase Eight customer again soon.
Best wishes, Victoria @ Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
Phase Eight Customer Care
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience at Market Harborough.
We look forward to you shopping with us again.
Kind regards
