Hi there,
Thank you for your feedback.
We do advise to allow 14 working days for returns to reach us and be processed for UK orders and 21 working days for international orders.
I apologise for any disappointment or inconvenience this has caused.
Kind regards, Phase Eight Customer Care
Hello,
I am sorry to hear that you are not satisfied with our International refund process. . If you need further assistance, please do contact our customer care team who will be happy to help you. I do hope that this has not deterred you from ordering from Phase Eight in the future as we do value your custom. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hello there,
I am truly sorry to hear that we have let you down on your order this time because you have not yet received your refund.
I can assure you that is not our usual level of service at all.
If you still have not received your refund please do send a photo of the postage receipt to our customer care email and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a good customer service experience.
We look forward to you shopping with us again.
Kind regards
Hi there,
Thank you for your review. We are so pleased to hear you are happy with your purchase, fast delivery and returns process. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
