Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
“This dress is lovely and sits really nicely on. The only issue is the length. I’m 5ft 5 and it trails on the floor. Even with heels there no way I could wear it without tripping up. I’m going to have to pay to get it altered which I will do because I love it. But I don’t think I will buy another ankle length dress from Phase 8 as they obviously don’t cater for anyone under 6ft tall!”
Hi there,
Thank you for your feedback, we're very sorry to hear you have not yet received your refund for your return. I have contacted you directly by email.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
