Good afternoon,
Thank you for your feedback, and we're really sorry to hear about the delivery issues you experienced. That’s definitely not the smooth service we aim for. We’re glad to hear our team was able to assist you and appreciate your patience throughout the process.
Your experience has been noted, and we’re working with our delivery partners to help prevent this from happening in the future.
Thanks again for reaching out and giving us the chance to make it right.
Kind regards, Phase Eight Customer Care
“A great dress which you could wear to almost any event. I have owned the same dress previously and bought it in a smaller sizewhen I lost weight.
The fit around the middle and hips is very good and fits well without being too tight. The crossover at the bust is however a little low meaning a bit too much cleavage on display. An additional hidden fastening could be added to prevent this.
Lovely dress though and easy to wear.”
Hello there,
Thank you for taking the time to leave us feedback.
I am sorry to hear about the import taxes, please note that all the information about duties and taxes are being provided at the checkout stage.
If there is anything we can help you with, please let us know.
Kind regards,
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our product and the return service provided and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for your generous feedback.
I am so glad to hear you are happy with our service.
We hope to see you shopping with us again soon.
If you have any other questions please let us know.
Kindest Regards,
