“Dress arrived screwed up and partially inside out. I ordered it because the description said it was lined (still does), but it is not lined.
That said it fits well.”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
“Mijn recente aankopen bij Phase Eight tijdens hun sale hebben mijn kledingkast zeker opgefrist. De kwaliteit van de kledingstukken was indrukwekkend, met perfecte pasvormen en luxe stoffen. Echter, mijn vreugde werd getemperd toen ik bij levering geconfronteerd werd met onverwachte invoerrechten van maar liefst 40%. Dit liet een zure nasmaak achter op mijn anders zo plezierige winkelervaring. Hoewel de kleding zelf fantastisch is, raad ik toekomstige kopers aan om op te letten voor verborgen kosten bij internationale leveringen.”
Hello there, thank you for taking the time to leave Phase Eight a review. I am so pleased to hear you loved the items you ordered. However I am sorry that you was not informed about customs and tax costs. Sadly some of our international orders are subject to customs and this costs is not created by Phase Eight. All information is also stated on our delivery page under 'international delivery'.
Thank you for bringing this to my attention and I hope we welcome you back soon and can improve your customer experience.
- Phase Eight customer care
Hello,
Thank you for your wonderful review and for expressing your love for the dress! We're delighted to hear that the dress met your expectations and that you found it fabulous.
We appreciate your feedback regarding the delivery timeframe. While we strive to ensure prompt and efficient delivery, we apologize for any delay you experienced in receiving your order. We understand the importance of timely delivery, and we will take your feedback into consideration as we continue to improve our services.
If there's anything else we can assist you with or if you have any further feedback or questions, please don't hesitate to reach out to our customer service team. We value your satisfaction and are here to help.
Kind Regards
Hello,
Thank you for taking the time to leave a positive review! We are thrilled to hear that you loved the dress and the quality was up to your standards. We also appreciate your kind words about our service. If you need any assistance in the future, please do not hesitate to reach out to us. Thank you again for your support!
Kind Regards
