Hello,
I am so very sorry to hear that you received your Jaynie mineral dress in less than perfect condition. This is not our usual level of customer service at all. Please be advised that this will be raised internally with the relevant team for training purposes. I can see that we have refunded your order for you. I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
