Hello. Thank you so much for your feedback. We are so glad to hear that you have received the great customer service that you deserve. Here at Phase Eight, we wish for all of our customers to experience a smooth and enjoyable shopping experience. I am so sorry to hear that you incurred these charges, unfortunately, these are not set out by us and are dealt with by the carrier. If there is anything else we can help you with then please feel free to email us, Kind regards
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future. If you are still having issues with your order, please do not hesitate to contact us and we can look into the matter further.
Kind regards,
Hi there,
Thank you for your feedback.
We are so glad you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards,
Phase Eight Customer Care
Hello Jackie,
Thank you for taking the time to leave us your feedback and we are delighted to hear you are satisfied with our customer service. We have passed your compliment onto our department! We hope you had a great shopping experience with us.
Thank you for shopping at Phase Eight.
Kind regards,
Phase Eight Customer Care
“Beautiful dress but will need to find a belt that actually suits the dress, though looks fine without it. I have no idea why the designers put the belt in this colour.”
