“This dress was a literal unicorn that I never expected to get here in time or fit….it shipped to the US very quickly and it’s more beautiful in person…and fits like a glove. I’m so excited to wear it for my daughters wedding in a few days!”
Hi there,
Thank you for your feedback, we're so pleased to hear your dress arrived very quickly! We're so glad you are happy with it, have a lovely time at your daughter's Wedding.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as your order item was discounted . If you do need further assistance, please do contact our customer care team who will be happy to help you.
I do hope that this has not deterred you from ordering from Phase Eight in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi There,
Thank you so much for your feedback We are happy to hear that you are pleased with our services. Have a lovely rest of your day.
Kind regards,
Hi,
Thank you taking your time to leave a review! Refunds take 14 working days to process, but if the time exceeds this please do let us know so we can assist you!
Kind regards
“Unfortunately had to return as far too long, also the colour looked different to the online pictures, believe this is in two colours, wanted the nude colour way this was too pinky. Otherwise a good quality, beautiful dress, such a shame.”
Hi there,
Thank you for letting us know you're happy with your online ordering experience. It's great to know we're providing an excellent service to you.
Kind regards
Hello,
Thank you for taking the time to leave us your feedback and we are extremely sorry that you are unhappy with the refund timescale. Our returns do take 14 working days from the posted date to be received and processed, when 14 working days have passed, you can contact us with your postage receipt and the name of the items in order to investigate for you. We will pass this onto our technical team to review for the future.
Thank you for shopping at Phase Eight.
Kind regards,
Phase Eight Customer Care
