Hello,
Thank you for taking the time to leave this feedback, I am delighted to hear that you are happy with our service. I am sorry to hear that we have let you down on the quality of your purchase, I will of course pass this feedback to the garment team.
Kind regards,
Phase Eight Customer Care
Hello,
I am so very sorry to hear that you received your dress in less than perfect condition. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes. I am delighted to hear that the staff in store have assisted you and steamed the dress for you.
If you need our assistance, please do call our customer care team and we will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hi there,
Thank you for your feedback, we're very sorry to hear the delivery took longer than expected and one of the items arrived marked. This is not indicative of the service you should expect from us at Phase Eight at all. We're pleased to hear the store staff could rectify the issue promptly for you.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
