“Lovely suit but had to return as arrived very creased obviously been out many times and repacked in small bag. Not checked before dispatch. Zip also caught on waistband when on”
Hello,
I am so very sorry to hear that you received your Jumpsuit in less than perfect condition. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes. Looking at your order I can see that we have refunded you, but if you need further assistance, please do contact our customer care team who will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hi, we're thrilled to hear that you absolutely love the jumpsuit and that it meets your expectations in terms of great quality. We're also glad you found the service efficient, and the gift wrap presentation fabulous. Thank you for your positive feedback! If you have any further comments or questions, feel free to let us know. Best regards.
“Love the look and fit but the damage to the item was very disappointing. I don’t know why they make them so long. I will have to pay to get the trousers taken up and I’m 5 for 9 inch tall”
Hello,
I am so very sorry to hear that you received your jumpsuit in less than perfect condition. This is not our usual level of customer service at all. Please be advised that this will be raised internally with the relevant team for training purposes. I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi There,
Thank you so much for your feedback We are happy to hear that you are pleased with our services. Have a lovely rest of your day.
Kind regards,
Hi There,
Thank you so much for your feedback We are happy to hear that you are pleased with our services. Have a lovely rest of your day.
Kind regards,
