“First order of a size 18 - size 18 on the tag but actually a size 14. Second order of another size 18 and a size 20 - the size 18 had stitching coming undone at the bottom of the zip and on the shoulder. Also a bit tight. Size 20 too big. All very disappointing for a £200 dress!”
Hello Andrea,
Thank you for the feedback. We’re really sorry to hear this and completely understand your frustration. That’s not the standard we aim to deliver and I am sorry that we left you down on this occasion. I do hope you received a swift refund, but if you still need any help, please don’t hesitate to get in touch.
Kindest regards - Phase Eight Customer Care
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
Kind regards
Thank you for your feedback.
I am sorry that you have not been sent the correct sizes
In the size guide it does show US and Eur comparisons so that you can be sure of ordering the correct sizes in future orders.
If you have any questions regarding this please contact us on the webchat service and we will be happy to help.
