Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
Kind regards
Hi there,
Thank you for taking the time to leave us feedback. I am very sorry to hear that your garment arrived with you in the condition it has. This is not up to our usual level of service at all, and I will pass this on to our warehouse manager to look into to ensure that this does not happen again. I am sorry for any inconvenience and disappointment this has caused.
Kind regards,
Phase Eight Customer Care
“Lovely dress but very long as previously reported. I am 5'4" and it sits around 2 or 3 inches above my ankles. I didn't mind this so have kept it. Not sure why she's continue to show models of 5'8 - 5'10?”
Hello there,
I am truly sorry to hear that we have let you down on your order this time because your dress arrived creased and not packaged perfectly. I can only imagine how upsetting this must have been upon opening the parcel.
I can assure you that is not our usual level of service at all. If you still need our assistance, please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Hi there,
Thank you for taking the time to provide us with feedback. We are happy that you are satisfied with our customer service.
We hope you have a lovely rest of your day.
Kind Regards,
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
Kind regards
